Customer Success Manager, MM/ENT

Nooks

Customer Success Manager maximizing customer value at Nooks, an applied AI lab transforming sales processes. Spearheading customer onboarding and relationship management with a focus on renewals.

Posted 6/29/2026full-timeCalifornia • 🇺🇸 United StatesMid-LevelSenior💰 $170,000 - $190,000 per yearWebsite

Tech Stack

Tools & technologies

Apollo

About the role

Key responsibilities & impact

Manage a portfolio of ~30 mid-market and enterprise accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.
Onboard new customers, ensuring a seamless integration of Nooks into their sales processes.
Develop and maintain multi-threaded relationships to ensure a deep understanding of customer business goals and a Nooks deployment that helps them achieve their goals.
Conduct regular customer check-ins to share Nooks outcomes, address any issues, and identify opportunities for optimization and growth.
Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations.
Monitor customer health metrics and develop proactive plans to address areas of concern.
Assist with Technical Support for your customers as needed.
Serve as the voice of the customer within Nooks, providing product feedback to ensure customer requirements are successfully met.

Requirements

What you’ll need

5+ years of B2B SaaS CSM experience managing a portfolio of 30+ accounts with a successful renewals track record
2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey
Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
Comfortable with data analytics and experience using data to proactively identify customer challenges
Excellent written and verbal communication skills
Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

Benefits

Comp & perks

Offers Equity
Offers Commission

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Success ManagementData AnalyticsAccount ManagementCustomer OnboardingUpselling Strategies

Soft Skills

Excellent Communication SkillsSelf-StarterAdaptability in Fast-Paced Environments