Customer Success Manager, Commercial

Nooks

Customer Success Manager ensuring customers maximize their value from Nooks in a B2B SaaS environment. Onboarding clients and addressing challenges while managing commercial accounts.

Posted 6/29/2026full-timeSan Francisco • California • 🇺🇸 United StatesJuniorMid-Level💰 $135,000 - $153,000 per yearWebsite

Tech Stack

Tools & technologies

Apollo

About the role

Key responsibilities & impact

Manage a portfolio of ~45 commercial accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.
Onboard new customers, ensuring a seamless integration of Nooks into their sales processes.
Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations.
Monitor customer health metrics and develop proactive plans to address areas of concern.
Assist with Technical Support for your customers as needed.
Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently.
Serve as the voice of the customer within Nooks, providing product feedback to ensure commercial customer requirements are successfully met.

Requirements

What you’ll need

2+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record
2+ years of product implementation, and customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey
1+ years of SDR experience
Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
Comfortable with data analytics and experience using data to proactively identify customer challenges
Excellent written and verbal communication skills
Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

Benefits

Comp & perks

competitive compensation
offers equity
generous perks
comprehensive benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Usage Metrics AnalysisProduct ImplementationUpsell Strategy DevelopmentCustomer Health MonitoringRenewals Track Record

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationSelf-StarterTeam CollaborationAdaptability