New Relic

Account Executive

• Build Relationships Face-to-Face: You will have frequent face-to-face meetings with clients, perfect for someone who thrives in social settings. You will focus on customers within the Northeast region, building genuine connections rather than just sending emails.
• Enjoy Autonomy and Trust: You will have the freedom to follow your instincts and make your own decisions. We trust you to manage your own schedule, balancing your home office time with necessary travel.
• Engage at the Highest Levels: You will navigate complex organisations and present to multiple decision-makers, including the "C-Suite," ensuring our value proposition is heard by those who matter most.
• Drive Market Impact: You will help companies across every size and vertical improve their customer experience and accelerate their time to market.

Account Executive – Enterprise Sales

Customer Success Manager

• Work alongside customers during the onboarding process, understanding their needs and guiding them through onboarding best practices
• Lead personalized training sessions and create resources like documentation, videos, and articles to empower users to fully leverage New Relic solutions
• Set and oversee clear project milestones, adjust plans as necessary, celebrate customer achievements and moments of value, and address deviations in a timely manner
• Engage proactively with customers to mitigate churn risks, demonstrating ongoing value and addressing concerns promptly
• Exercise judgment within defined procedures and practices to determine appropriate action; build productive internal/external working relationships

Technical Success Manager

Product Manager

• Lead the enterprise maturity strategy for the Log Management product, identifying gaps and opportunities to ensure sustained high ROI.
• Construct a roadmap based on deep market research and customer interactions, with clear OKRs definitions.
• Partner closely with cross organizational field, engineering, and design teams to collaborate on requirements discovery and product development.
• Effectively manage dependencies, priorities, and plans across multiple teams and functions across New Relic to ensure alignment to meet business goals.
• Develop a comprehensive understanding of the New Relic Log Management product, including its core strengths, functional gaps, and competitive market positioning.
• Define a robust product strategy and release roadmap, ensuring the successful delivery of an initial suite of product capabilities.
• Cultivate strategic partnerships with key customers to establish a feedback loop for requirements validation, continuous improvement, and long-term satisfaction.

Product Manager – Log Management

Data Analyst

• Partner with HRBPs and cross-functional leaders to analyze, and present key trends across the end-to-end employee lifecycle (sourcing, hiring, engagement, performance, attrition).
• Assist in efforts to define, socialize, and govern a standard set of people metrics, reporting templates, and definitions to ensure a single source of truth and organizational consistency across all people data reporting.
• Help design, develop, and maintain reproducible and automated people analytics solutions (e.g., R Shiny dashboards) to empower the People team and leadership in building a best in class employee experience.
• Continuously research, evaluate, and implement emerging analytics tools, AI techniques, and innovative data visualization strategies to deliver smarter, faster, and more impactful insights to our stakeholders
• Maintain security models on products built within our People Analytics platform
• Actively contribute to the People Analytics strategy and roadmap development by providing high-impact insights on a quarterly basis for Quarterly Business Reviews.
• Proactively propose new metrics, research areas, and innovative strategies to improve people programs and measurement.

Data Analyst, People Analytics

Accountant

• Co-Build the Function: Partner with finance leadership to establish, automate, and scale our internal tax processes and strategies as the company expands globally.
• Project Management: Act as the primary project manager for external tax advisors, ensuring deliverables (like federal, state, and international tax returns) are accurate and on schedule.
• Tax Close & Provisions: Own the quarter-end and annual tax provision process (ASC 740), prepare tax journal entries, and perform flux analyses with a keen eye for detail.
• Audit & Notice Ownership: Project-manage responses to tax audits and notices, proactively gathering documentation and resolving inquiries efficiently.
• Curiosity-Driven Special Projects: Lead research and execution on special projects, including R&D tax credits, international expansion, transfer pricing, and state nexus evaluation.
• Process Automation: Constantly question the status quo. Identify manual bottlenecks in our current tax processes and implement modern, scalable software or workflow solutions.

Senior Tax Accountant

Engineering Manager

• Lead and Mentor: Manage and develop a team of software engineers, fostering their career growth through 1:1s, coaching, and performance management.
• Drive Execution: Oversee the team's software development lifecycle, ensuring timely and high-quality delivery of the product roadmap and managing the backlog of features and bug fixes.
• Partner on Product Strategy and Vision: Collaborate closely with Product Management, Design, and other engineering leaders to define the vision, strategy, and roadmap for the Logging UI.
• Drive Technical Strategy and Innovation: Define and execute the long-term technical vision for the team, making key architectural decisions, and creating an environment that encourages innovation and experimentation.
• Champion Engineering Excellence: Drive continuous improvement in engineering practices, processes, and quality. Promote best practices in software engineering, participate in design reviews, and ensure the creation of scalable and maintainable solutions.
• Foster a Healthy Team Culture: Build and maintain a positive, inclusive, and high-performance team environment where engineers feel empowered and motivated.

Senior Manager, Software Engineering – Logging UI

Full-stack Engineer

• Own the New Relic query language stack including grammar parsing, compilation, and processing.
• Proactively participate in cross-functional committees to move the query language forward, ranging from collaborations with AI, Visualizations, and Data Processing teams.
• Build and maintain scalable distributed Java services and Petabyte-scale Infrastructure.
• Investigate and resolve critical performance, availability, and resiliency issues and risks in a multi-region, multi-cloud, multi-tenant distributed database.
• Working in an agile environment with a DevOps approach — the team builds and maintains their own software, including taking turns with being on-call.

Software Engineer – Query Language

Pricing Analyst

• Drive revenue growth and optimize profitability by developing innovative pricing and commercial strategies
• Spearhead strategic pricing and commercial efforts to enhance commercial performance and unlock new revenue streams
• Translates market insights into actionable pricing initiatives by conducting in-depth market research, competitive analysis, and customer segmentation to understand competitive landscape and identify pricing opportunities and threats
• Transform complex datasets into clear, compelling insights that reveal key trends and drive more data-driven decisions
• Develop comprehensive business cases to drive alignment on the recommendations by closely collaborating with product, marketing, sales, and finance teams
• Lead or contribute to high-priority projects and initiatives requested by senior executives
• Own the execution of pricing and commercial decisions by delivering business requirements to cross-functional teams to ensure a successful launch

Pricing Manager

• Achieve sales quotas for allocated accounts on a quarterly and annual basis by developing a sales and engagement strategy in the allocated territory with a target prospect list, and an assigned sales plan.
• Develop marketing plans with the marketing team to drive revenue growth.
• Be the trusted advisor to the customer by understanding their existing and future IT roadmap to drive the Snowflake solution within the marketplace.
• Prospect qualification and the development of new sales opportunities within expansion accounts and ongoing revenue streams.
• Arrange and conduct initial Executive and CxO discussions and positioning meetings, sales process management and opportunity closure.
• Ongoing account management to ensure customer satisfaction and drive additional revenue streams.
• Be familiar with a solution-based approach to selling, have experience managing a complex sales process and possess excellent presentation and listening skills, organisation and contact management capabilities.

Senior Account Executive, Enterprise Sales – Expansion

Recruitment

• Develop relationships at all levels of the business, meeting regularly with leaders to understand business needs and recommend effective and tailored recruiting strategies for senior level, hard to fill roles across Go To Market and G&A teams
• Develop, implement, and deliver recruiting strategies to fill current openings and build a diverse pipeline while providing a premium experience to both our candidates and hiring managers
• Proactively source and identify top-tier talent by leveraging AI driven tools and creative sourcing techniques to build a diverse and engaged talent community
• Drive continuous adoption and adaptation of our hiring framework within the business to ensure great experience internally and externally
• Serve as a New Relic ambassador and promote New Relic's employer brand through job boards, social media, and other recruiting channels

Recruiter, Contract

• Drive account acquisition by owning a territory and cultivating relationships with all pertinent stakeholders within target accounts to maximize sales into new accounts
• Ability to target new logos that are not already covered by other teams
• Identify customer needs and configure an appropriate offering from our portfolio to meet those needs
• Expand top of funnel by complimenting centralized marketing campaigns with own prospecting, developing relationships and alignment at multiple levels
• Use New Relic’s sales process to close large-scale, multi-year consumption-based deals
• Working with our customer throughout the sales process to achieve positive business outcomes
• Partner closely with dedicated Solutions Consultant as well as Sales Development Representative to drive results
• Review public information for the company and its competitors to remain updated on potential demand triggers
• Exceptional knowledge of Observability solutions demonstrating proficiency and positioning of New Relic solutions

Account Executive – Enterprise Sales, Greenfield

Frontend Engineer

• Build product features: Implement UI features across our usage and feature access experiences, from design handoff through production release.
• Write quality code: Contribute well-tested, readable code and participate actively in code review as both an author and reviewer.
• Operate what you ship: Monitor your work in production, respond to alerts, and participate in the team's on-call rotation.
• Collaborate across disciplines: Work closely with Product, Design, and senior engineers to translate customer needs into reliable, well-crafted experiences.
• Grow your craft: Take on increasingly complex problems with guidance and contribute to team discussions on approach and tradeoffs.

Software Engineer – React, TypeScript

• Drive acquisition, onboarding, monetization, organic growth, and retention across New Relic’s web properties.
• Improve our Drupal architecture and automated testing - our site is live on Drupal 10, and feature velocity is increasing. You’ll ensure it is ready to scale to our needs.
• Participate in the design process, offering technical feedback and suggestions to the creative team, and helping us improve the process along the way.
• Formulate efficient content models, security models, workflows, and templates, and develop Drupal components and modules.
• Contribute to all of the technical aspects of New Relic's public web properties to improve customer experience and content authoring.
• Improve the reliability and speed to delivery of new features and iterations via A/B testing, operational insights, and deep understanding of the data behind user behavior on the site.
• Lead and contribute to the architecture and implementation decisions within the team.
• Identify blockers and work across teams to resolve issues.

Senior Growth Web Engineer

Financial Planning and Analysis

• Assist in the preparation of annual budgets and quarterly and monthly forecasts for the global Go to Market organization.
• Track and manage operating expenses to ensure alignment with budget and headcount plans.
• Partner with the FP&A Manager in reviewing and explaining monthly spend trends.
• Prepare monthly financial reporting and variance analysis.
• Develop and distribute recurring financial reports to Marketing and Finance leadership.
• Act as a trusted advisor to Marketing leaders, providing financial guidance on spend management.
• Develop financial models to evaluate the effectiveness of marketing investments.
• Contribute to continuous improvement of financial reporting tools and processes.

Senior Financial Analyst

Marketing

• Build strategic and integrated joint marketing partnerships with our global accounts, executives, and technical users to capture impactful customer success stories for use by marketing, sales, and field teams.
• Work cross-functionally across the business to identify, align, and promote customer marketing needs and solve for process, efficiency and scale.
• Build, promote, and actively lead the planning and development of all forms of customer content, including: case studies, videos, slide decks, media opportunities, speaking engagements, analyst interviews, and recruitment for participating in New Relic and industry events.
• Manage a variety of customer marketing projects in various stages of development. Track and measure monthly metrics and provide regular reports to marketing and sales leadership.
• Build and maintain strong relationships with a diverse set of internal and external constituencies, most important being our customer-facing teams.
• Responsible for expanding our customer reference roster and developing customer advocacy and stories in the Americas region. Helps provide sales with customer references to close sales opportunities.
• Partners with the field marketing and sales teams to build successful campaigns around engaged customers.
• Helps drive an increase in product usage and adoption, in close partnership with developer relations, sales, and product marketing, PR, field marketing.
• Outcome-Oriented: You focus on how customer stories impact the bottom line, including shortening sales cycles, increasing retention, and driving brand equity.
• Expert Interviewer: You possess the technical literacy to discuss complex observability challenges and the emotional intelligence to extract the human element of a story.
• Strategic Operator: You enjoy building the "machine" as much as the content. You thrive on creating repeatable processes that allow advocacy to scale across a global organization.
• Customer Advocate: You have a deep empathy for the customer's journey and a commitment to making them the hero of every narrative.