Renewals Representative

New Relic

Renewals Representative responsible for driving customer renewals and account growth at New Relic. Collaborating with sales teams to identify renewal opportunities.

Posted 6/24/2026full-timeRemote • 🇦🇺 AustraliaSeniorLeadWebsite

About the role

Key responsibilities & impact

Own the Renewal Lifecycle: Negotiating and finalising renewals by interacting with customer decision-makers and end-users, building positive relationships with the customer and internal teams.
Drive Account Growth: Focus on client retention and revenue expansion within your assigned book of business.
Cross-Functional Collaboration: Work closely with sales and customer success teams to identify opportunities for renewal and expansion within our existing customer base.
Support Strategic Initiatives: Collaborate with cross-functional teams to develop and implement customer retention and expansion initiatives.
Optimize the Customer Journey: Analyze renewal data and customer feedback to identify areas for improvement in the renewal process and customer experience.

Requirements

What you’ll need

7+ years experience in sales, renewing contracts or customer success
Demonstrated success in driving the renewals process, with a proven track record of achieving high renewal rates and revenue retention
Strong understanding of the underlying drivers of business success across industry sectors
Excellent communication and relationship-building skills, with the ability to work effectively with both internal and external stakeholders
Proven ability to work collaboratively with cross-functional teams to achieve shared goals
Strong verbal and written communication skills
Strong analytical skills and experience working with data to inform strategy and decision-making

Benefits

Comp & perks

Fostering a diverse, welcoming and inclusive environment
Flexible workforce model allowing fully office-based, fully remote, or hybrid work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

salescontract renewalcustomer successdata analysisrevenue retentionrenewal processcustomer feedback

Soft Skills

communicationrelationship-buildingcollaborationanalytical skillsstakeholder management