Neogrid

Product Designer

• Work strategically on product design, ensuring an intuitive and efficient user experience
• Actively collaborate with cross-functional teams to ensure design decisions meet both user needs and business objectives
• Turn research insights and data into visual and interactive solutions, creating wireframes, prototypes and interfaces aligned with the company's design system
• Conduct and interpret usability research and user interviews, translating findings into product improvements
• Oversee front-end development, ensuring adherence to design and adjusting solutions as needed
• Define and monitor success metrics, proposing improvements based on data
• Collaborate on the evolution of the Design System, ensuring visual consistency and scalability of components
• Ensure knowledge management and dissemination through clear documentation and by sharing learnings with the team
• Continuously learn and stay updated on Product Design techniques, trends and best practices.

UX/UI Designer – Mid-level

Backend Engineer

• Work with Brazil’s largest manufacturers and retailers
• Analyze and implement corrective and enhancement maintenance
• Contribute to product evolution
• Perform corrective and enhancement maintenance
• Participate in the development of new products
• Participate in code reviews
• Support customer migrations to new versions

Mid-level Fullstack Developer – Java, JSF, JSP

Customer Support

• Atender nosso cliente de maneira impecável
• Promover a satisfação e sucesso com o uso de nossas soluções
• Interagir com o cliente através de nossos canais de atendimento, solucionando problemas
• Realizar interface com equipes de desenvolvimento e produto
• Apoiar constantemente na melhoria de ferramentas e padrões estabelecidos.

Analista de Customer Services – Júnior

Onboarding Specialist

• Contribute to the onboarding of new customers for Planning and Replenishment solutions
• Support the integration and onboarding process for new clients
• Assist with client communication
• Collaborate with internal teams to support solution delivery
• Assist in understanding client requirements
• Support technical activities related to the technology
• Help organize tasks, deadlines and documentation for onboarding projects
• Participate in project implementation stages
• Assist in creating and monitoring project indicators (KPIs)

Customer Onboarding Intern

Manager

• Estruturar, acompanhar e otimizar os processos que impactam diretamente a geração de receita da unidade de negócio
• Atuar forma integrada às áreas de Vendas, Marketing e Produto, garantindo clareza de portfólio, propostas de valor bem definidas e alavancas de crescimento como geração de demanda, conversão, upsell e cross-sell, com foco em soluções SaaS
• Gerir e acompanhar indicadores de performance comercial ao longo de todo o funil, identificando gargalos, oportunidades e priorizações estratégicas
• Orquestrar processos e rituais de performance, apoiando a liderança comercial na tomada de decisão orientada a dados
• Definir métricas, acompanhar resultados, apoiar a construção de ofertas e modelos comerciais, além de garantir disciplina na execução e evolução contínua dos processos de vendas
• Escalar crescimento com eficiência, previsibilidade e foco em valor para o cliente

Portfolio & Performance Manager

• Provide level 1 customer support, ensuring excellent service and a focus on user satisfaction
• Handle support via tickets, chat, and phone using the company's internal tools
• Ensure SLA targets, response times, and CSAT goals are met
• Analyze errors, logs, and application parameters to identify and assist in problem resolution
• Collaborate with other teams when necessary to ensure a smooth and positive customer experience.

Junior Customer Service Consultant

Marketing

• Structure and execute ABM campaigns (1:1, 1:few and 1:many) aligned with revenue targets;
• Lead the creation of dossiers and personalized journeys for strategic accounts;
• Work directly with sales reps, pre-sales and other stakeholders in target accounts to identify opportunities and align approaches;
• Ensure cadence and excellence across ABM journey touchpoints (email, content, events, gifts, personalized actions, etc.);
• Lead the technical planning of campaigns and their operation, including management of tools and CRM;
• Request production of content, studies and materials from the content, data and events teams;
• Monitor and analyze KPIs for ABM initiatives, presenting learnings and optimization recommendations;
• Conduct alignment rituals with other areas and cross-functional squads (sales, events, content, product).

Mid-level Marketing Analyst – ABM

Customer Success Manager

• Work on processes, governance, and operations of the Customer Success team;
• Contribute to process compliance and governance, documentation, and the implementation of improvements with a special focus on the Customer Success team;
• Develop processes that support the customer journey and drive operational efficiency;
• Monitor performance indicators, internal audits, and action plans to mitigate risks;
• Advise the Customer Success area on governance best practices and process standardization;
• Resolve challenges for the Customer Success team, addressing gaps or inconsistencies identified in audits;
• Assist in the implementation of management tools and process automation;
• Support the execution of continuous improvement projects and innovation initiatives.

Operations Analyst – Customer Success (Mid-level)

Analyst

• Atuar na identificação, avaliação, mitigação e monitoramento de riscos corporativos;
• Fortalecer o ambiente de controles internos;
• Garantir aderência às políticas, normas, legislações e boas práticas;
• Mapear, identificar e avaliar riscos (operacionais, financeiros, tecnológicos, regulatórios e estratégicos);
• Atualizar matrizes de risco e desenvolver heatmaps corporativos;
• Conduzir análises de causa raiz das deficiências apontadas e propor planos de ação mitigatórios;
• Realizar walkthroughs e testes de desenho de controles para avaliar a eficácia e propor melhorias;
• Alinhar os controles internos a frameworks como ISO 27001, SOC 1, SOC 2, COBIT;
• Monitorar ciclos de auditorias e apoiar no endereçamento de pontos;
• Apoiar revisões de políticas, diretrizes e normativos internos;
• Garantir aderência às normas regulatórias do setor.
• Elaborar relatórios executivos com insights e recomendações para diretoria e comitês;
• Acompanhar indicadores de risco (KRIs) e controles (KCIs);
• Atuar como consultor interno para áreas de negócio na identificação e mitigação de riscos;
• Facilitar workshops, treinamentos e entrevistas com gestores;
• Influenciar lideranças para a adoção de melhores práticas de governança;
• Conduzir revisões de processos;
• Identificar oportunidades para automação de controles e indicadores;
• Apoiar projetos estratégicos com avaliação de riscos e requisitos de governança.

Senior Analista de Riscos e Controles Internos

• Technically lead and manage one or more development teams, ensuring solution quality, performance, and evolution
• Actively participate in the team's technical decisions, supporting architecture definitions and engineering best practices
• Serve as the technical reference for the team, assisting developers with questions, reviews, and implementation of complex solutions
• Conduct code reviews and promote development best practices (clean code, testing, observability, and security)
• Ensure the implementation of technical patterns and engineering practices consistent with the area’s vision
• Translate business and product requirements into sustainable, maintainable technical solutions
• Monitor the health of systems under your responsibility, ensuring reliability, performance, and cost efficiency
• Identify bottlenecks and propose continuous improvements in architecture, performance, pipelines, and processes
• Conduct 1:1s and other important rituals for our people
• Support the technical and professional development of team members (individual development plans), fostering a culture of learning and knowledge sharing.

Tech Lead, Python

• Work on the development of high-complexity software systems
• Actively participate in architecture definitions and software modeling related to Monoliths and Microservices
• Implement and maintain code written in Java and React, ensuring scalability, security, and performance
• Collaborate with multidisciplinary teams to develop and maintain innovative solutions
• Contribute to defining best practices and development standards (Design Patterns)
• Conduct code reviews and provide technical guidance, coaching and developing team members
• Stay up to date with technology trends and propose adoption of new technologies and best practices
• Participate in code refactoring and SQL query optimization
• Develop code that handles large volumes of data
• Develop and maintain CI/CD pipelines and automated test suites.

Senior FullStack Developer, Java and React

• Lead software development projects from conception through implementation and delivery
• Actively participate in architecture decisions and software modeling related to monoliths and microservices
• Implement and maintain code written in Python
• Collaborate with cross-functional teams to develop and maintain innovative solutions
• Contribute to defining best practices and development patterns (Design Patterns)
• Perform code reviews and provide technical guidance
• Stay up to date with technology trends and propose adoption of new technologies and best practices
• Participate in code refactoring and SQL query optimization
• Develop code that handles large volumes of data
• Develop and maintain CI/CD pipelines and automated testing

Senior Back-End Developer, Python

• Lead software development projects from concept through implementation and delivery
• Actively participate in architecture and software modeling decisions related to monoliths and microservices
• Implement and maintain code in Python and React, ensuring scalability, security, and performance
• Collaborate with cross-functional teams to develop innovative solutions
• Contribute to defining best practices and development standards
• Conduct code reviews and provide technical guidance
• Stay up to date with technology trends and propose new technologies
• Participate in code refactoring and SQL query optimization
• Develop code that handles large volumes of data
• Develop and maintain CI/CD pipelines and automated tests

Senior FullStack Developer, Python, React

Human Resources

• Conduzir discussões de desempenho com maturidade e coerência: apoiar leituras, orientar calibrações e fortalecer devolutivas
• Sustentar e ativar os pilares de cultura e liderança no dia a dia das áreas
• Apoiar líderes na formação de times maduros: feedback, conversas difíceis, segurança psicológica, desenvolvimento e acompanhamento de casos
• Monitorar clima, engajamento, conflitos, turnover e performance, atuando sempre com senso de urgência e prevenção
• Facilitar alinhamentos sensíveis e conversas entre pares, garantindo clareza e segurança
• Conduzir processos de carreira, sucessão, enquadramento e movimentação interna com justiça, equidade e coerência
• Ser ponte entre as áreas e as especialidades de People (People Ops, Remuneração, TA, DE&I, Jurídico e Comunicação Interna)
• Apoiar mudanças estruturais, transições de gestão, reorganizações e desligamentos com responsabilidade e humanidade
• Garantir narrativas, análises e indicadores de gente com consistência, clareza e foco em ação.

HR Business Partner – Sênior

• Hold meetings with retailers to understand their content strategy and present opportunities to improve product listings
• Compile retailers' information to support decision-making
• Monitor the client's Perfect Store progress by retailer
• Assist retailers, when possible and necessary, by creating images and spreadsheets with the data they need for updates
• Update information on the retailer's platform when available
• Influence retailers to implement content improvements based on your knowledge of the client's brands
• Conduct training sessions on Placeholder and integrations for retailers
• Update the integrations/auto-update permission tracking spreadsheet, coordinating with the Operations team
• Send content integration documentation