Neogrid

Auditor

• Perform audits of clients' commercial actions, ensuring activities are carried out in accordance with policy
• Review and verify documents uploaded into the system, validating their compliance
• Help identify and track outstanding documentation
• Distribute and monitor status reports of completed validations
• Advise clients on necessary adjustments and regularizations
• Conduct follow-up meetings to align on outstanding items and next steps
• Assist in organizing information and operational controls
• Resolve simple inconsistencies and contribute to continuous process improvement
• Provide training to enable users to use the commercial action verification feature

Junior Customer Onboarding Analyst – Audit

Backend Engineer

• Lead software development projects from conception through implementation and delivery
• Actively participate in software architecture and modeling decisions related to monoliths and microservices
• Implement and maintain code written in Python and React
• Collaborate with cross-functional teams to develop and maintain innovative solutions
• Contribute to defining best practices and development patterns (Design Patterns)
• Conduct code reviews and provide technical guidance
• Stay up to date with technology trends
• Participate in code refactoring and SQL query optimization
• Develop code that handles large volumes of data
• Develop and maintain CI/CD pipelines and automated tests

Senior FullStack Developer, Python, React

Analyst

• Perform the monthly accounting close, ensuring deadlines are met and compliance with applicable standards
• Post payroll entries, revenue recognition and deferrals, provisions, accruals, monetary adjustments and other journal entries as required
• Consolidate financial information for the Neogrid Group
• Analyze monthly variances to ensure the quality and reliability of accounting information
• Review internally developed projects against accounting standards to classify them as CAPEX or OPEX
• Ensure that account reconciliations for all balance sheet accounts are executed by the respective responsible areas
• Discuss any discrepancies with the account owners until the matter is resolved
• Participate in the preparation of quarterly and annual financial statements and accompanying notes
• Monitor changes in accounting regulations to stay updated and ensure correct procedures across the department's processes
• Promote the technical development of less experienced analysts

Accounting and Tax Analyst – Mid-level

Product Designer

• Act strategically in product design, ensuring an intuitive and efficient user experience
• Actively collaborate with multidisciplinary teams to ensure design decisions meet both user needs and business objectives
• Translate research insights and data into visual and interactive solutions, creating wireframes, prototypes, and interfaces aligned with the company's Design System
• Conduct and interpret usability research and user interviews
• Work closely with front-end development to ensure adherence to the design
• Define and monitor success metrics, proposing data-driven improvements
• Contribute to the evolution of the Design System, ensuring visual consistency and component scalability across products
• Ensure knowledge management and dissemination through clear documentation and by sharing learnings with the team
• Continuously learn and stay up to date with Product Design techniques, trends, and best practices.

UX/UI Designer

Financial Planning and Analysis

• Provide financial support online, by phone and via chat
• Respond to customer tickets, providing support related to invoices, boletos (payment slips) and other financial requests
• Perform initial triage of financial tickets, routing them to the appropriate analysts
• Support the Billing team with simple, quick-execution tasks

Junior Finance Apprentice

• Desenvolver e evoluir soluções de crawling e coleta de dados em larga escala para a Plataforma Horus.
• Atuar na manutenção e melhoria de sistemas legados, com baixa documentação, realizando leitura de código e entendimento progressivo das regras de negócio.
• Implementar novas fontes de coleta e adaptar crawlers existentes frente a mudanças externas (layout, regras de acesso, performance).
• Garantir a resiliência das soluções, lidando com falhas externas, instabilidades e bloqueios.
• Desenvolver serviços e integrações utilizando Java e Node.js.
• Trabalhar de forma proativa, identificando problemas, antecipando riscos e propondo melhorias técnicas.
• Colaborar com times de Dados, Produto e Segurança, assegurando uso correto e sustentável dos dados.
• Apoiar práticas de segurança da informação, incluindo ajustes a partir de Pentest (testes de invasão).
• Escrever código claro, reutilizável e com foco em manutenibilidade e escalabilidade.

Pessoa Desenvolvedora Backend Pleno, Java, Node.js

Account Manager

• Manage the strategic oversight of an enterprise client portfolio at Lett, ensuring retention, expansion and the strengthening of client relationships;
• Manage relationships with strategic and executive stakeholders, acting consultatively and focused on business impact;
• Lead executive meetings (QBRs/MBRs), building strategic narratives based on data, KPIs and market context;
• Translate information and insights into strategic guidance for clients, connecting digital performance, e-commerce and digital trade marketing to business objectives;
• Identify growth opportunities within the portfolio through upsell and cross-sell strategies;
• Act in critical and at-risk scenarios, defining strategies and action plans for account retention and development;
• Lead and develop the CSM team, supporting the team’s technical, analytical and consultative development;
• Monitor performance, provide direction and foster team development, ensuring alignment with the portfolio’s strategic objectives;
• Collaborate across internal teams to prioritize initiatives, track deliverables and continuously improve the client experience;
• Lead projects and strategic initiatives aimed at operational efficiency, scalability and value generation for clients.

Key Account Manager – Digital Strategy Manager

Manager

• Lead the Corporate IT, Infrastructure, Information Security, Support and IT Operations areas
• Define and execute the corporate technology strategy (governance, security, business continuity and risk management)
• Manage multidisciplinary teams, budget (CAPEX and OPEX), vendors and contracts
• Map critical risks and lead mitigation plans with approved priorities
• Implement and track IT metrics (SLAs, operational and financial KPIs)
• Ensure adherence to compliance policies, LGPD (Brazilian Data Protection Law), ISO 27001 and audits
• Support automation initiatives with direct impact on employee productivity and experience.

Executive IT Manager

• Develop and enhance large-scale crawling and data collection solutions for the Horus Platform
• Maintain and improve legacy systems by reading code and understanding business rules
• Implement new data sources and adapt existing crawlers
• Ensure solution resilience by handling external failures
• Develop services and integrations using Java and Node.js
• Work proactively to identify issues and propose technical improvements
• Collaborate with Data, Product, and Security teams
• Support information security practices

Mid-level Backend Developer – Java, Node.js

Customer Success Manager

• Ensure retention, expansion and continuous value delivery for the Collaborative Intelligence BU customer base
• Define the Customer Success strategy aligned with the BU's growth targets
• Establish a segmentation and coverage model for the customer portfolio
• Ensure predictability of churn, renewals and expansion
• Act as the voice of the customer in the BU's strategy
• Lead renewals and upsell strategy
• Ensure execution of executive QBRs together with the leadership team
• Monitor health scores and churn risk
• Work directly on strategic accounts
• Define and track KPIs (GRR, NRR, churn, expansion, NPS, LTV)
• Build a renewal forecasting model
• Implement executive portfolio-management rituals
• Ensure alignment with commercial targets
• Ensure actual value capture from Collaborative Intelligence solutions
• Connect the product roadmap to the needs of the customer base
• Develop CSMs with a consultative and executive approach
• Foster a data-driven culture focused on financial impact
• Ensure alignment between strategic messaging and operational delivery

Head of Customer Success – Industry

Data Engineer

• Participar ativamente das definições e implementações da plataforma de dados
• Manutenção de plataforma já existente
• Construção de soluções técnicas de consumo, exploração, integração e entrega de dados
• Depuração problemas de produção relacionados a pipelines de dados e bancos de dados
• Otimização de processos existentes para melhorar a precisão e o desempenho de pipeline e aplicações orientados a dados.

Engenheiro de Dados – Analytics

Operations

• Disponibilidade para atuar em escala 12x36, das 6h às 18h (ou 6:30h às 18:30h)
• Atuar na monitoração contínua de ambientes de cloud (infraestrutura, aplicações e serviços), garantindo a detecção proativa de falhas e indisponibilidades por meio de ferramentas como Zabbix, Grafana e outras soluções de observabilidade
• Contribuir com a estabilidade e disponibilidade dos serviços da Neogrid, realizando abertura, categorização e encaminhamento de incidentes de forma rápida, clara e precisa
• Desenvolver análises iniciais de eventos e alarmes, buscando correlações entre métricas e logs que possam ajudar no diagnóstico de falhas em ambientes críticos
• Acompanhar chamados técnicos até a sua resolução, atuando junto a times de N2/N3
• Orientar os usuários ou áreas técnicas durante escalonamentos
• Resolver prontamente os eventos de baixa e média complexidade
• Ajudar na melhoria contínua da base de conhecimento técnico
• Auxiliar na validação de novas implementações de monitoramento

Analista de Operações de TI – Júnior

Onboarding Specialist

• Assist with the implementation of Planning and Replenishment solution projects
• Participate in process mapping meetings
• Configure tools for the Supply Business Unit (BU)
• Collect, organize, validate, and analyze client data
• Create technical documentation, draft meeting minutes, and produce reports
• Participate in and deliver client training sessions

Customer Onboarding Consultant – Junior

• Atuar no desenvolvimento e evolução de soluções voltadas a grandes indústrias e varejistas
• Realizar análise e implementação de manutenções corretivas e evolutivas
• Contribuir com melhorias contínuas e evolução do produto
• Participar do desenvolvimento de novos módulos e funcionalidades
• Apoiar na sustentação da aplicação, garantindo estabilidade e qualidade das entregas
• Participar de revisões de código e disseminar boas práticas no time
• Apoiar a migração de clientes para novas versões do produto

Pessoa Desenvolvedora Fullstack Pleno, Java, JSF, JSP

Systems Engineer

• Work on Microsoft Dynamics CRM projects and provide operational support
• Contribute to the continuous evolution of the Dynamics environment
• Develop functional specifications, technical documentation, solution validations and acceptance tests
• Monitor incidents, service requests and project-related demands for the system
• Guide key users and internal teams on functionality and process changes
• Troubleshoot system-related issues and incidents
• Assist business areas in defining requirements and mapping processes
• Support integrations with other systems and help manage deployments