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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills while providing financial support through various channels. Exhibits organizational skills and attention to detail in managing customer inquiries and collaborating with team members.
Highest-signal resume keywords
Financial SupportCustomer Ticket ManagementCommunication SkillsOrganizational SkillsProactive Problem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Computer SkillsWordExcelEmail
Soft Skills
Team CollaborationResponsibilityCommitmentAttention to DetailWillingness to Learn
Tools & Technologies
Artificial Intelligence Tools
Industry Keywords
Billing SupportFinancial RequestsTriage
About the role
Key responsibilities & impact- Provide financial support online, by phone and via chat
- Respond to customer tickets, providing support related to invoices, boletos (payment slips) and other financial requests
- Perform initial triage of financial tickets, routing them to the appropriate analysts
- Support the Billing team with simple, quick-execution tasks
Requirements
What you’ll need- Willingness to learn, grow and develop professionally
- Strong verbal and written communication skills
- Ability to work well in a team and collaborate with diverse colleagues
- Responsibility and commitment to tasks and deadlines
- Organized in managing workload and priorities
- Openness to learn new processes and tools
- Attention to detail and care in task execution
- Proactive attitude, with initiative to identify opportunities and seek solutions
- Basic computer skills, including Word, Excel and email (considered a plus)
- Familiarity with Artificial Intelligence tools (a plus)
Benefits
Comp & perks- Health insurance
- Dental insurance
- Life insurance (extendable to legal dependents)
- Medication assistance, extendable to children
- Transport voucher or parking allowance
- Flexible meal/food allowance
- Access to Wellhub
- Birthday day off (one day during your birthday month)
- Parental support program, NeoBaby
- Unico Skill, external training and educational platform
- Childcare assistance
- Extended parental leave: 6 months for mothers and 30 days for fathers
- Referral program, bonuses and much more!