Key Account Manager – Digital Strategy Manager

Neogrid

Key Account Manager managing enterprise client accounts focused on e-commerce and digital marketing strategies. Driving customer success and strategic growth relationships for clients in Brazil.

Posted 6/27/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage the strategic oversight of an enterprise client portfolio at Lett, ensuring retention, expansion and the strengthening of client relationships;
Manage relationships with strategic and executive stakeholders, acting consultatively and focused on business impact;
Lead executive meetings (QBRs/MBRs), building strategic narratives based on data, KPIs and market context;
Translate information and insights into strategic guidance for clients, connecting digital performance, e-commerce and digital trade marketing to business objectives;
Identify growth opportunities within the portfolio through upsell and cross-sell strategies;
Act in critical and at-risk scenarios, defining strategies and action plans for account retention and development;
Lead and develop the CSM team, supporting the team’s technical, analytical and consultative development;
Monitor performance, provide direction and foster team development, ensuring alignment with the portfolio’s strategic objectives;
Collaborate across internal teams to prioritize initiatives, track deliverables and continuously improve the client experience;
Lead projects and strategic initiatives aimed at operational efficiency, scalability and value generation for clients.

Requirements

What you’ll need

Experience in strategic account management, Customer Success, Key Account Management or enterprise client relationship management;
Experience leading and developing teams, including performance monitoring, strategic direction and consultative growth;
Knowledge of e-commerce, marketplace strategies, digital trade marketing and online retail;
Strong analytical skills and experience managing KPIs, analyzing data and creating business-oriented executive presentations;
Experience conducting strategic meetings, developing action plans and providing consultative guidance to clients;
Knowledge of retention strategies, portfolio expansion (upsell/cross-sell) and client risk management;
Familiarity with digital performance metrics such as pricing, share, out-of-stock, availability and digital execution;
Experience with CRM tools, dashboards and data analysis platforms;
Consultative mindset, strategic vision and strong business-impact orientation;
Excellent communication, influence, negotiation and relationship-building skills;
Ability to work in dynamic, collaborative, results-driven environments;
Bachelor’s degree in Business Administration, Marketing, Advertising, Engineering, Economics, Technology or related fields;
Native or fluent Spanish.

Benefits

Comp & perks

Health Insurance
Dental Insurance
Life Insurance
Medication Assistance
Commuter Benefit or Parking Allowance
Flexible Meal/Food Allowance
Wellhub (formerly Gympass)
TotalPass
Birthday month day off
Childcare Assistance
Extended Parental Leave: 6 months for mothers and 30 days for fathers
Employee Referral Program, performance bonus and more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

strategic account managementCustomer SuccessKey Account Managemente-commercedigital trade marketingKPI managementdata analysisconsultative guidanceretention strategiesportfolio expansion

Soft Skills

analytical skillsconsultative mindsetstrategic visioncommunication skillsinfluence skillsnegotiation skillsrelationship-building skillsteam developmentcollaborative skillsresults-driven orientation