Neko Health

Project Manager

• Lead the end-to-end delivery of new Neko Health clinics, from due diligence through handover.
• Build and manage a high-performing network of contractors, consultants, and vendors.
• Manage project schedules, budgets, quality, and risk.
• Conduct site visits and oversee contractor performance.
• Ensure projects meet design, safety, and operational standards.
• Assess potential sites for technical and regulatory suitability.
• Manage consultants and support technical due diligence.
• Identify risks relating to permitting, leasing, budgets, and timelines.
• Lead contractor and vendor tender processes.
• Partner with Real Estate, Design, Operations, and Clinical teams to deliver projects successfully.
• Manage project documentation, reporting, and handover.

Construction Project Manager – Lead

Procurement

• Lead all procurement activities across the Expansion and Construction categories in the EMEA region, ensuring timely execution, value for money, compliance, and service continuity.
• Drive the procurement strategy for clinic construction and fit-out, with particular focus on leading the RFP of ancillary materials and services, and supporting the RFP process for general contractors as required.
• Develop and implement strategic procurement plans for key construction categories including: clinic build and fit-out, furniture and fixtures and ancillary services such as design advisory.
• Develop and maintain procurement playbooks for repeatable activities, including clinic roll-out, lease agreements, construction, fit-out, consumables, and facility services.
• Identify, evaluate, select, and manage suppliers to deliver goods or services in line with business needs, including qualification of construction contractors and specialist fit-out partners.
• Lead negotiations with suppliers to maximise value, minimise risk, and support key business objectives. Manage supplier contracts through their full lifecycle from execution to termination or renewal.
• Create and manage Purchase Orders, ensuring terms and conditions are clearly defined, delivery dates are met, and goods or services meet expectations.
• Manage the full lifecycle of material delivery including imports and exports, logistics, storage, and delivery to clinic sites across the EMEA region.
• Monitor supplier performance and service levels. Build and maintain strong, mutually beneficial relationships with key construction and facilities partners.
• Act as the primary procurement liaison between suppliers and internal stakeholders, including the Expansion, Engineering, and Finance teams, to align procurement strategies with programme timelines.
• Support the Finance team to ensure timely supplier payment and resolve invoice queries.
• Monitor market trends and construction cost indices to support informed procurement decisions and manage supply chain risk across the EMEA clinic portfolio.
• Prepare reports and dashboards to track procurement performance, cost savings, and KPIs.
• Ensure all procurement activities are conducted in compliance with internal policies, delegation of authority levels, and applicable regulations.

Category Manager, Expansion & Construction – EMEA

Director

• Continue embedding Neko Health’s operating model across the London clinics, focusing on strong leadership behaviours, cultural norms, and consistent execution rather than net-new process design.
• Lead the successful local adoption of existing playbooks and standards, tailoring them thoughtfully to local regulations, team dynamics, and member expectations while preserving the integrity of Neko’s global member experience.
• Create strong clinic level leadership capability by coaching managers and clinical leads on how to translate standards into practice: setting clear expectations, reinforcing accountability, and role modelling a member first mindset.
• Establish clear performance rhythms (metrics, reviews, feedback loops) that reinforce behaviours, surface issues early, and continuously improve both team effectiveness and the member experience.
• Partner closely with the Country Leader, UK and central teams to ensure the global operating model works in practice locally, identifying where light adaptation is required and driving disciplined, high quality implementation at scale.
• Ensure each clinic consistently delivers a seamless, premium member experience aligned with Neko Health's service standards and brand promise.
• Lead regional initiatives to elevate service quality based on member feedback, NPS insights, and frontline observations, iterating playbooks in real time as you learn.
• Foster a hospitality-driven culture where empathy, professionalism, and precision define every member interaction, and where that culture is embedded through training, not just expectation.
• Oversee the physical and experiential standards of all clinics, ensuring consistency in ambiance, cleanliness, and overall presentation across a growing portfolio.
• Partner with Clinic Leads and Quality team to build and uphold Neko's clinical quality standards in the UK context, ensuring adherence to regulatory requirements from the ground up.
• Drive continuous improvement in medical delivery and inspection readiness across all sites, establishing audit-ready documentation and escalation protocols.
• Serve as the bridge between clinic operations and the Medical Excellence team, ensuring best practices are embedded regionally through structured processes rather than informal norms.
• Own regional operational KPIs and full P&L accountability, and continue building the financial frameworks alongside the clinics themselves.
• Oversee workforce planning and staffing models in collaboration with central teams, building hiring profiles, ramp plans, and scheduling logic suited to London’s demand patterns.
• Contribute to regional business strategy, including network optimisation, market expansion planning, and new clinic launches.
• Recruit, onboard, lead, and coach a team of Clinic Leads and Lead Operators across all assigned clinics.
• Build a strong culture of accountability, communication, and collaboration across distributed teams from day one, establishing the norms and rituals that will define how the London team works.
• Act as the primary regional liaison between clinic teams and central functions, including Customer Support, Facilities, Workforce Planning, People Operations, Talent Acquisition, and Demand Planning.

Area Director

Operations

• Design the process that governs how every team at Neko communicates with clinical staff – how requests are submitted, evaluated, sequenced, and approved
• Build the centralised view that ensures nothing reaches clinical staff in an uncoordinated or duplicative way
• Document decision criteria clearly enough that stakeholders understand and trust how calls are made
• Define escalation paths for urgent communications that need to move faster than the standard cadence
• Partner with senior leadership to establish the intake model as an endorsed, org-wide norm – not an optional service, but the way Neko works
• Run a structured roll-out across every team with touch points to clinical staff
• Build the relationships that make the process feel collaborative rather than bureaucratic
• Report regularly on intake volume, team compliance, and where we need to evolve.
• Start with a clear-eyed audit of how information reaches clinical teams today – the gaps, the overlaps, the friction
• Build a global clinical programme with a single source of truth that clinical staff can rely on
• Design the right mix of channels and formats for a dispersed, non-desk workforce – including AI-enabled formats like short-form video, audio briefings, and visual summaries
• Create repeatable templates that make consistency straightforward for programme managers and local teams
• Equip clinic leads with the tools and confidence to communicate well within their teams without losing global coherence
• Define the metrics that prove it's working – comprehension, consistency, engagement, reduction in operational noise – and report on them regularly
• Build a global communications cadence that helps leadership teams understand what’s changing, what’s ahead and how to prepare.

Global Operations Lead

• Take ownership of daily procurement requirements for US Clinic Operations, ensuring timely execution and resolution of purchase requests, purchase orders, and supplier queries.
• Support all procurement and logistics activities related to clinic consumables, operational supplies, and facilities services, ensuring value for money, compliance, and service continuity.
• Manage the end-to-end logistics workflow for clinic supplies, including import/export coordination, carrier management, storage, stock management, and last-mile delivery to US clinic sites, liaising directly with our 3PL partner.
• Raise and manage Purchase Orders in compliance with internal purchasing policies and approval levels.
• Coordinate supplier onboarding and maintain up-to-date supplier records within the procurement system.
• Support the development and implementation of process improvements to enhance operational efficiency as the US clinic network scales.
• Ensure the end-to-end procurement process runs efficiently and in compliance with internal controls and the US regulatory environment.
• Assist in monitoring and balancing workload across the procurement function, flagging bottlenecks and escalating issues as required.
• Collaborate closely with internal stakeholders across Clinic Operations, Finance, and the EMEA procurement team to ensure alignment and transparency.
• Support the preparation of procurement performance reports and KPIs.
• Contribute to catalogue management and preferred supplier frameworks for clinic consumables.

Procurement & Logistics Specialist, Clinic Operations

Program Manager

• Map the current state of clinical QA processes across Neko's outpatient clinics, identify gaps against applicable standards, and produce a prioritised remediation roadmap approved by the Global Medical Quality Lead.
• Design and embed a scalable QA program framework suited to Neko's outpatient, preventive health model: audit cadence, data review cycles, and clear accountability for quality metrics at clinic level.
• Build and operationalise a quality data review process: define the key indicators, establish data collection from existing systems, and deliver a recurring dashboard that enables clinical and operational leadership to act on trends.
• Lead at least two cross-functional QA improvement initiatives, working across clinical, operations, and technology teams, with measurable improvement against a defined baseline.
• Develop and maintain quality documentation, including SOPs, audit tools, and training materials, that are accurate, accessible, and actively used by clinic teams.

Quality Program Manager

Manager

• lead the commercial management of Neko Health's construction program across US markets
• establish a US cost benchmarking database and vendor ecosystem with rates benchmarked across markets
• own the end-to-end cost management of Neko Health centers across the US
• conduct regular site visits to verify work for progress payments
• support design excellence by providing cost advice and value engineering options
• lead the commercial administration of construction contracts
• track and report on commercial KPIs
• produce feasibility budgets and estimates for potential sites across US markets
• lead the bid process for vendors and general contractors
• collaborate with design teams to provide cost input at each design stage

Cost Manager

Product Designer

• Own the development and stewardship of Neko Health’s global lighting design standards.
• Shape how lighting supports member experience, clinical function, and architectural identity across every Neko location worldwide.
• Establish a scalable, globally consistent lighting strategy for Neko spaces.
• Develop lighting standards for the Location Design Playbook, covering all key clinic zones ready for regional teams.
• Drive lighting innovation for next-generation scanning environments and clinic typologies.
• Provide concept-level creative guidance to regional design teams delivering projects globally.
• Document a comprehensive global lighting design standard in the Location Design Playbook.
• Ensure alignment with Neko’s design direction and experience principles while respecting local conditions.
• Become a brand guardian for the lighting strategy, supporting Architecture Design Leads in the review of consultant documentation.
• Establish strong relationships with key cross-functional partners to inform lighting decisions.

Lighting Design Lead

• Own the development and stewardship of Neko Health’s global furniture, fixtures, equipment, and accessories strategy.
• Establish a scalable, globally consistent FF+E standard that ensures every Neko space feels considered, cohesive, and unmistakably Neko.
• Develop FF+E and accessories standards for the Location Design Playbook.
• Drive product development and selection and provide concept-level creative guidance to regional design teams delivering projects globally.
• Report to the Architecture Creative Studio Lead and partner closely with cross-functional teams in Hardware, Operations, Brand, and Procurement.

Design Lead

Planner

• Build and ship the EU workforce planning playbook, used to stand up rota operations for new clinic openings without rebuilding the process each time.
• Hire and onboard the first Workforce Coordinator(s) into the function, embedding coaching and quality standards from day one.
• Deploy AI-assisted scheduling and automation workflows across EU & UK markets that measurably cut manual admin (Tech-Enabled, Human-Centred).
• Establish a weekly staffing KPI report trusted by HR, Operations, and Medical leadership to drive proactive coverage decisions.
• Bring EU & UK compliance, Working Time Regulations, National Minimum Wage, holiday entitlement, into scheduling standards with zero material compliance findings.

Lead Workforce Planner, EU & UK

Full-stack Engineer

• Design and simulate optical systems for medical imaging using Zemax.
• Coordinate system design needs with other functions.
• Set optical specifications, tolerances, and acceptance criteria together with our mechanical and electrical engineers.
• Work with component vendors to qualify parts, manage supply, and balance cost against performance.
• Lead the development of illumination systems, imaging optics, and structured-light or laser-based subsystems.
• Take designs from prototype to production — including tolerance stack-up analysis, test plans, and manufacturing yield.
• Measure optical system performance through MTF analysis, stray-light testing, and other metrology.
• Work closely with our software and AI teams so the optical design matches what image processing needs downstream.
• Contribute to design documentation, risk analysis, and regulatory submissions under ISO 13485, EU MDR, and eye-safety standards.

Optics Engineering Lead

• Complete your first validation projects end to end, establishing the controls, guardrails, and documented evidence that bring each system into a validated state and demonstrate it performs as intended.
• Use validation to drive process excellence, improving the systems and processes you touch, not only proving they are compliant.
• Act as the main point of contact for CSV and compliance questions on your assigned projects, with clear communication of quality and compliance risks.
• Ensure the systems you validate are audit- and inspection-ready, held in a validated, controlled state that consistently meets both regulatory expectations and our own internal standards.
• Demonstrate the impact of validation on both quality and business value, showing that strong validation accelerates delivery rather than slowing it down.
• Contribute to moving our CSV process towards an AI-first way of working, and to establishing internal standards for using AI while staying compliant.

CSV Engineering Lead

Recruitment

• Support hiring across G&A and business functions, including People, Finance, Legal, Strategy, Marketing, Design, Communications and Operations across Europe and the US.
• Source proactively and creatively, tapping into diverse talent pools across corporate, scale-up, and high-performance environments.
• Act as a strategic partner to senior leadership, advising on role design, organisational needs, and hiring prioritisation.
• Deliver a best-in-class candidate experience that reflects the quality and integrity of our brand.
• Use data to track pipeline performance, identify bottlenecks, and continuously improve hiring outcomes.

Business Recruiter

Sales

• Build a targeted prospect list of companies across Birmingham and Manchester, covering SMB- businesses, hub offices of London-HQ firms, and premium health check buyers
• Run outreach and activation, focusing on conversion to booking sales while validating key hypotheses that will inform broader B2B proposition
• Convert at least 2-4 employer deals, with a healthy pipeline of late-stage deals
• Initiate conversations with key benefit platforms and assess the commercial case for integration
• Deliver a clear hypothesis readout at Week 8: which employer segments respond, which channels work, whether price holds, and what non-price levers close deals
• Scale the programme into London, applying learnings from Birmingham and Manchester to a larger and more competitive market
• Own a growing pipeline of employer accounts and deepen relationships with early clients to secure renewals and case studies
• Build and refine the B2B city activation playbook - the repeatable framework Neko will use to launch B2B in every new market
• Work with marketing and product to develop the employer proposition: pricing, packaging, add-ons, and the operational mechanics of group bookings.
• Partner with the City Marketing Leads to coordinate B2B events and activations that drive awareness, education and conversion with B2B clients (and serve B2C objectives)

B2B Sales Lead

• Work closely with every team at Neko to shape what reaches clinical staff, when, and how
• Build trusted relationships across the organisation
• Translate aligned and prioritised information into structured, cadenced formats that a dispersed clinical workforce can act on
• Redesign how the whole organisation relates to its clinical teams
• Establish the intake model as an endorsed, org-wide norm
• Run a structured roll-out across every team with touch points to clinical staff
• Build relationships to make the process feel collaborative rather than bureaucratic
• Report regularly on intake volume, team compliance
• Audit how information reaches clinical teams today – identifying gaps, overlaps, and friction
• Build a global clinical programme with a single source of truth that clinical staff can rely on
• Design the right mix of channels and formats for a dispersed workforce
• Define the metrics that prove it's working and report on them regularly
• Build a global communications cadence for leadership teams