Neko Health

Engineering Manager

• Own the frontend technical vision and architecture across web, mobile, and immersive platforms
• Set and enforce engineering standards for quality, performance, accessibility, and reliability
• Lead critical technical decisions and guide long-term evolution of the frontend stack
• Partner with Product, Design, Backend, and Hardware to deliver complex, user-facing features
• Mentor senior engineers and shape frontend culture, hiring, and progression
• Ensure frontend systems scale with product growth and organizational complexity

Head of Engineering – Members Experience

Customer Support

• Lead and scale a high‑performing, hospitality‑led support organisation across email, phone, text/SMS, and social.
• Manage both Team Leads and frontline Agents and ensure our SLA, QA, CSAT/NPS, and FCR targets are consistently met or exceeded.
• Accountable for people leadership, workforce planning, quality systems, tooling and process improvements, and cross‑functional alignment with Clinics, Operations, Product, and Marketing.
• Remain lightly hands‑on for complex escalations, high‑visibility social responses, and coaching‑by‑example.
• Build a team environment rooted in trust, open communication, and shared accountability, with hospitality‑led service at its core.

Customer Care Manager

QA Engineer

• Implement and maintain design control processes for software medical devices, ensuring compliance with IEC 62304, IEC 82304, ISO 13485, EU MDR, and FDA requirements.
• Lead risk management activities for software and AI/ML technologies in accordance with ISO 14971.
• Define and execute verification and validation strategies for software medical devices, including AI/ML validation and automated testing frameworks.
• Create and maintain audit-ready technical documentation including Software Design History Files (DHFs), risk files, and SOUP management.
• Plan, facilitate, and document design reviews ensuring designs meet safety, performance, usability, and cybersecurity requirements.
• Drive software design transfer activities, working with DevOps and Operations teams for smooth transition to production.
• Ensure DevOps-integrated quality gates and continuous compliance monitoring across CI/CD pipelines.
• Act as a subject matter expert for audits and inspections related to software design quality and cloud/ SaaS compliance.
• Develop scripts, automation, and AI-driven tools to streamline documentation, testing, and compliance workflows.

Senior Software Design QA Engineer

Security Engineer

• Own and lead the company‑wide Security Awareness & Training Program.
• Design and deliver engaging learning formats: micro‑training, videos, workshops, newsletters, simulated exercises.
• Run and continuously improve phishing simulation campaigns, including reporting metrics and follow‑up training.
• Maintain a quarterly awareness and communication campaign calendar.
• Ensure employees meet all required annual and role‑based security training, including onboarding training, secure coding and developer education, incident response roles, clinical and operational security basics.
• Maintain training records and prepare audit‑ready evidence.
• Define and track security culture KPIs: competence scores, reporting rates, behavioural improvement indicators.
• Collaborate with Engineering & Platform teams to deliver secure coding and best‑practice training.
• Partner with People/HR to embed security into onboarding, offboarding, and role changes.
• Support internal communication of security requirements, policy changes, and emerging threats.

Security Manager – Awareness & Training

Influencer Marketing

• Develop and execute a U.S. influencer and engagement strategy aligned with brand and growth goals
• Identify, recruit, and manage relationships with high-impact individuals incl. influencers, creators, culture and consumer tastemakers
• Personally cultivate trusted relationships with key figures through personalised and curated experiences
• Build long-term partnerships rather than one-off campaigns
• Lead influencer activations around launches, events, and clinic openings
• Translate relationships into earned media, social proof, partnerships and long-term ambassadors
• Collaborate with Brand, PR, Social, and Growth teams. Align influencer strategy with corporate reputation priorities
• Negotiate contracts, deliverables, timelines, and usage rights
• Track performance across awareness, engagement, and conversion metrics
• Stay connected to culture, health, and tech trends
• Act as a brand ambassador for Neko Health

Head of Engineering – Members Experience

Customer Care Manager

Senior Software Design QA Engineer

Security Manager – Awareness & Training

Influencer and Community Engagement Lead