Quality Program Manager

Neko Health

Quality Program Manager shaping Neko's QA systems for outpatient clinics. Focused on proactive healthcare and quality assurance across clinical and operational teams.

Posted 7/16/2026full-timeRemote • 🇸🇪 SwedenMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing quality assurance programs in healthcare settings, with a focus on data-driven decision-making and cross-functional collaboration. Proficient in developing quality metrics, documentation, and improvement initiatives that enhance patient safety and operational efficiency.

Highest-signal resume keywords

Quality Assurance Program DesignData Review Process DevelopmentCross-Functional Stakeholder ManagementHealthcare Quality Standards ComplianceAI-Assisted Data Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssuranceProgram ManagementData AnalysisQuality Metrics DefinitionSOP DevelopmentAudit Tool CreationQuality Improvement InitiativesRegulatory ComplianceOutpatient Care QualityPopulation Health Management

Soft Skills

Structured ThinkingInitiative DrivingCollaborationCommunication

Tools & Technologies

Data ToolsAI-Assisted Analysis

Industry Keywords

ISO 13485EU MDRClinical QualityAmbulatory CarePatient SafetyManaged Care Quality

About the role

Key responsibilities & impact

Map the current state of clinical QA processes across Neko's outpatient clinics, identify gaps against applicable standards, and produce a prioritised remediation roadmap approved by the Global Medical Quality Lead.
Design and embed a scalable QA program framework suited to Neko's outpatient, preventive health model: audit cadence, data review cycles, and clear accountability for quality metrics at clinic level.
Build and operationalise a quality data review process: define the key indicators, establish data collection from existing systems, and deliver a recurring dashboard that enables clinical and operational leadership to act on trends.
Lead at least two cross-functional QA improvement initiatives, working across clinical, operations, and technology teams, with measurable improvement against a defined baseline.
Develop and maintain quality documentation, including SOPs, audit tools, and training materials, that are accurate, accessible, and actively used by clinic teams.

Requirements

What you’ll need

5-10 years of experience in quality assurance, program management, or a closely adjacent function, with at least 3 years in a healthcare or regulated clinical setting.
Proven experience in outpatient, primary care, or ambulatory care quality: you have designed and run QA programs where the framework did not already exist, not just audited against one that did.
Track record of building quality data review processes: defining metrics, working with operational data, and turning trends into actionable improvements.
Strong program management capability: structured thinking, cross-functional stakeholder management, and the ability to drive initiatives to completion across clinical and non-clinical teams.
AI fluency: you are comfortable using data tools and AI-assisted analysis to improve quality review, and you apply sound judgment on where human oversight is non-negotiable.
Experience in medical device quality or a regulated environment (ISO 13485, EU MDR, or equivalent), which brings familiarity with documented quality management systems.
Background in population health, patient safety, or insurance or managed care quality programs, providing cross-sector signal on outcome measurement.
Experience in a scaling health technology company where quality infrastructure was being built rather than maintained.

Benefits

Comp & perks

A genuine build opportunity: this person shapes what Neko's clinic QA system becomes, not just how it runs.
Direct access to clinical leadership: you report to the Global Medical Quality Lead with visibility across the full Neko clinical organisation.
Mission that is tangible and urgent: proactive healthcare for everyone, supported by quality systems that protect both members and the clinical team.
A technology-forward environment: AI and data tools are embedded in how Neko operates, and this role is expected to bring that lens to quality work.
Rare combination of clinical, operational, and technology scope in a single role, at a company scaling meaningfully and fast.