Global Operations Communications Lead

Neko Health

Global Operations Communications Lead ensuring effective communication with dispersed clinical teams at Neko. Managing change and improving clinical communication frameworks for better organizational flow.

Posted 6/23/2026full-timeNew York City • New York • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Work closely with every team at Neko to shape what reaches clinical staff, when, and how
Build trusted relationships across the organisation
Translate aligned and prioritised information into structured, cadenced formats that a dispersed clinical workforce can act on
Redesign how the whole organisation relates to its clinical teams
Establish the intake model as an endorsed, org-wide norm
Run a structured roll-out across every team with touch points to clinical staff
Build relationships to make the process feel collaborative rather than bureaucratic
Report regularly on intake volume, team compliance
Audit how information reaches clinical teams today – identifying gaps, overlaps, and friction
Build a global clinical programme with a single source of truth that clinical staff can rely on
Design the right mix of channels and formats for a dispersed workforce
Define the metrics that prove it's working and report on them regularly
Build a global communications cadence for leadership teams

Requirements

What you’ll need

Proven experience in internal communications, change management, or programme management, with direct ownership of communication or enablement strategy at scale
Proven experience designing and enforcing intake or governance processes across multiple cross-functional teams
A track record running structured communications programmes for large, dispersed frontline workforces
Strong programme management instincts: you bring structure to ambiguity and build systems that hold
A creative communicator who knows when a policy document is right and when a 60-second video does the job better
Genuine fluency with AI tools and an appetite to use them to improve quality, efficiency, and reach
Sharp stakeholder skills: you can align leadership and cross-functional teams, hold the line when needed, and build trust in the process
Experience in high-growth, multi-site consumer services or healthcare strongly preferred
Comfortable working across multiple geographies and time zones
Strong written and verbal English; additional European languages a plus

Benefits

Comp & perks

Health insurance
Paid time off
Flexible working hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

internal communicationschange managementprogramme managementintake processesgovernance processesstructured communications programmesstakeholder managementAI tools

Soft Skills

relationship buildingcollaborationcreative communicationprogramme management instinctstrust buildingadaptability