Area Director

Neko Health

Area Director responsible for implementing Neko Health's operational model across London clinics. Focusing on leadership, member experience, and operational excellence.

Posted 7/19/2026full-timeLondon • 🇬🇧 United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational leadership in multi-site environments, with a focus on embedding established operating models and driving performance through coaching and accountability. Proven ability to manage P&L, implement quality standards, and foster a culture of continuous improvement and member-centric service delivery.

Highest-signal resume keywords

Operational LeadershipP&L AccountabilityPerformance Metrics ManagementStakeholder ManagementCoaching and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial AcumenOperational Standards ImplementationPerformance Metrics EstablishmentQuality Standards AdherenceAudit-Ready Documentation

Soft Skills

Exceptional CommunicationTeam CollaborationChange ManagementEmpathyAccountability

Industry Keywords

Premium HealthcareConsumer Facing ServicesMulti-Site OperationsWellnessFitness

About the role

Key responsibilities & impact

Continue embedding Neko Health’s operating model across the London clinics, focusing on strong leadership behaviours, cultural norms, and consistent execution rather than net-new process design.
Lead the successful local adoption of existing playbooks and standards, tailoring them thoughtfully to local regulations, team dynamics, and member expectations while preserving the integrity of Neko’s global member experience.
Create strong clinic level leadership capability by coaching managers and clinical leads on how to translate standards into practice: setting clear expectations, reinforcing accountability, and role modelling a member first mindset.
Establish clear performance rhythms (metrics, reviews, feedback loops) that reinforce behaviours, surface issues early, and continuously improve both team effectiveness and the member experience.
Partner closely with the Country Leader, UK and central teams to ensure the global operating model works in practice locally, identifying where light adaptation is required and driving disciplined, high quality implementation at scale.
Ensure each clinic consistently delivers a seamless, premium member experience aligned with Neko Health's service standards and brand promise.
Lead regional initiatives to elevate service quality based on member feedback, NPS insights, and frontline observations, iterating playbooks in real time as you learn.
Foster a hospitality-driven culture where empathy, professionalism, and precision define every member interaction, and where that culture is embedded through training, not just expectation.
Oversee the physical and experiential standards of all clinics, ensuring consistency in ambiance, cleanliness, and overall presentation across a growing portfolio.
Partner with Clinic Leads and Quality team to build and uphold Neko's clinical quality standards in the UK context, ensuring adherence to regulatory requirements from the ground up.
Drive continuous improvement in medical delivery and inspection readiness across all sites, establishing audit-ready documentation and escalation protocols.
Serve as the bridge between clinic operations and the Medical Excellence team, ensuring best practices are embedded regionally through structured processes rather than informal norms.
Own regional operational KPIs and full P&L accountability, and continue building the financial frameworks alongside the clinics themselves.
Oversee workforce planning and staffing models in collaboration with central teams, building hiring profiles, ramp plans, and scheduling logic suited to London’s demand patterns.
Contribute to regional business strategy, including network optimisation, market expansion planning, and new clinic launches.
Recruit, onboard, lead, and coach a team of Clinic Leads and Lead Operators across all assigned clinics.
Build a strong culture of accountability, communication, and collaboration across distributed teams from day one, establishing the norms and rituals that will define how the London team works.
Act as the primary regional liaison between clinic teams and central functions, including Customer Support, Facilities, Workforce Planning, People Operations, Talent Acquisition, and Demand Planning.

Requirements

What you’ll need

Proven experience in a senior operational leadership role (Area Director, Regional Director, District Leader, General Manager or equivalent) within a premium, consumer facing, multi-site environment such as premium healthcare adjacent, wellness, fitness or technology enabled services with physical operations/stores.
Demonstrated success implementing and embedding established operating models, standards, and playbooks across multiple locations, driving adoption through leadership, coaching, and accountability rather than documentation alone.
Strong track record leading clinic level or site level leaders, with the ability to build capability, reinforce culture, and translate standards into consistent day to day execution.
Proven financial and operational acumen, including ownership of regional KPIs, budgets, and P&L performance in a scaling context.
Ability to balance strategic perspective with hands on execution, particularly during periods of growth, new site openings, and organisational change.
Exceptional communication and stakeholder management skills, with confidence operating in a matrixed, fast moving organisation across central and regional teams.
Comfort leading through ambiguity and change, with a bias toward action, continuous improvement, and disciplined execution.

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work arrangements
Professional development