Global Operations Lead

Neko Health

Global Operations & Communications Lead ensuring efficient communication with clinical teams. Designing and managing intake processes while driving change management across the organization.

Posted 7/18/2026full-timeNew York City • New York • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing internal communication strategies and governance processes across cross-functional teams, ensuring clarity and collaboration. Proficient in utilizing AI tools to enhance communication effectiveness and engagement within a global, dispersed workforce.

Highest-signal resume keywords

Internal CommunicationsChange ManagementProgramme ManagementStakeholder AlignmentAI Tool Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Intake Process DesignGovernance Process EnforcementStructured Communication ProgrammesMetrics Definition and ReportingTemplate Creation

Soft Skills

Creative CommunicationRelationship BuildingTrust BuildingAdaptability to Ambiguity

Tools & Technologies

AI ToolsVideo Communication FormatsAudio BriefingsVisual Summaries

Industry Keywords

HealthcareConsumer ServicesCross-Functional TeamsGlobal Communication Cadence

About the role

Key responsibilities & impact

Design the process that governs how every team at Neko communicates with clinical staff – how requests are submitted, evaluated, sequenced, and approved
Build the centralised view that ensures nothing reaches clinical staff in an uncoordinated or duplicative way
Document decision criteria clearly enough that stakeholders understand and trust how calls are made
Define escalation paths for urgent communications that need to move faster than the standard cadence
Partner with senior leadership to establish the intake model as an endorsed, org-wide norm – not an optional service, but the way Neko works
Run a structured roll-out across every team with touch points to clinical staff
Build the relationships that make the process feel collaborative rather than bureaucratic
Report regularly on intake volume, team compliance, and where we need to evolve.
Start with a clear-eyed audit of how information reaches clinical teams today – the gaps, the overlaps, the friction
Build a global clinical programme with a single source of truth that clinical staff can rely on
Design the right mix of channels and formats for a dispersed, non-desk workforce – including AI-enabled formats like short-form video, audio briefings, and visual summaries
Create repeatable templates that make consistency straightforward for programme managers and local teams
Equip clinic leads with the tools and confidence to communicate well within their teams without losing global coherence
Define the metrics that prove it's working – comprehension, consistency, engagement, reduction in operational noise – and report on them regularly
Build a global communications cadence that helps leadership teams understand what’s changing, what’s ahead and how to prepare.

Requirements

What you’ll need

Proven experience in internal communications, change management, or programme management, with direct ownership of communication or enablement strategy at scale
Proven experience designing and enforcing intake or governance processes across multiple cross-functional teams – you've built the model, sold it in, and made it stick
A track record running structured communications programmes for large, dispersed frontline workforces
Strong programme management instincts: you bring structure to ambiguity and build systems that hold
A creative communicator who knows when a policy document is right and when a 60-second video does the job better
Genuine fluency with AI tools and an appetite to use them to improve quality, efficiency, and reach
Sharp stakeholder skills: you can align leadership and cross-functional teams, hold the line when needed, and build trust in the process
Experience in high-growth, multi-site consumer services or healthcare strongly preferred
Comfortable working across multiple geographies and time zones
Strong written and verbal English; additional European languages a plus.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development