NBT Bank

Accountant

• Preparation and/or review of various assigned accounting and reporting systems.
• Prepare and assist with review in preparation of respective reports and or sub schedules for public filings relating to SEC, regulatory and tax reporting including balance sheet, income statement and cash flow.
• Assist with month end, quarter end and year end closing processes, ensuring timely and accurate completion.
• Develop and implement accounting policies and procedures to enhance the financial reporting process.
• Prepare or assist in the preparation of various internal management, profitability and board reports as assigned; Responsible for providing accounting and report support for org subs and/or for partnership investments, fixed assets director fees and deferred company equity based comp plans.
• GL entries preparation ; reconciliation of more complex accounts.
• General and administrative support and back up for other accounting functions.
• Other duties as assigned.

Director

• Directs the oversight of the Bank’s appraisal and evaluation process ensuring credibility, adequacy, accuracy and ethical consideration of all valuations.
• Ensures superior customer service commitments are met while ensuring compliance with USPAP, FIRREA and Interagency Guidelines.
• Maintains a master list of approved appraisers and reviews qualifications and demonstrations of work for new third-party vendors.
• Monitors performance of all fee appraisers including Appraisal Management Companies (AMCs) and approves inclusion/exclusion of external fee appraisers and AMCs.
• Negotiates pricing for all outsourced appraisal services.
• Assists the Bank in identifying market trends and establishing the Scope of Work for appraisal assignments.
• Oversees the Bank’s Environmental Assessment Policy and Procedures, familiarizing with American Society for Testing & Material (ASTM) Standards for Environmental Risk Assessments.
• Responsible for departmental budgets and expenses, staffing, training, reviewing and counseling appraisal staff as necessary.
• Writes and maintains appraisal policy, procedures, and business practices providing interpretation and clarification.

Director of Appraisal

Administration

• Responsible for the administration of complex retirement benefit plans and trust accounts.
• Advises clients concerning administration of their accounts.
• Prepares and submits required government reports.
• Keeps informed on new developments, policies and laws concerning retirement plan benefits, planning and administration.
• Participates in the development of new business from existing or prospective customers.
• Perform all administration duties required for effective service delivery for assigned plans.
• Analyze and interpret more complex documents including all IRA documents, standardized and non standardized prototype defined contribution documents, individually designed plan documents and trust agreements.
• Initiate, follow and complete EPIC conversion package to successfully convert new daily valued 401k plans to NBT’s platform.
• Participate in new business development.
• Remain current on mutual fund offerings and QMR due diligence process.
• Conduct effective participant education and enrollment meetings.
• Other duties as assigned.

Retirement Plan Administrator II

Account Manager

• Responsible for full range of New business Development activities.
• Evaluates loan applications and makes recommendations to higher authority.
• Maintains a loan portfolio that includes gathering relevant financial data and maintains customer relationships.
• Complies with bank policies and Federal/State regulations dealing with Commercial Lending.
• Works with more experienced Banking Officers in handling more complex relationships as necessary.

Commercial Relationship Manager

Client Services Representative

• Deliver client service for daily record-keeping, administration and servicing of assigned his/her book of business to promote revenue growth, productivity and exceptional levels of customer satisfaction.
• Work with major accounts and high-profile clients using your discretion to determine how specific situations should be addressed to ensure client expectations are appropriately met.
• Ensure plans are administered in compliance with plan provisions, current pension laws and regulations.
• Ensure that all services are delivered within EPIC RPS' documented service standards through timely communication with Clients, Plan Sponsors and Advisors.
• Discuss the compliance testing process, testing results and all required government filings; including consulting with clients/advisors on plan design options to meet the desired retirement plan benefit outcomes.
• Be a resource for other team members on complex research items.
• Assist Team Leads in the development of processes and implementation of best practices to ensure compliance to EPIC RPS standards of service.
• Demonstrate knowledge of available EPIC RPS custody solutions and trading methods. Be able to train these to Client Service Specialists and other EPIC RPS team members as needed.
• Effectively communicate with all operational teams to ensure that recordkeeping items are maintained for all assigned plans.
• Monitor and manage client requests, and internal reports for required task completion.
• Perform other duties as assigned.

Senior Client Service Specialist

Analyst

• Completes customer due diligence and analyzes borrower’s industry and company financial information with limited oversite.
• Prepares spreads, written analysis and underwriting documents providing a comprehensive financial analysis of the borrower and guarantor’s financial condition documenting repayment capacity, including industry comparisons, economic factors and projections.
• Utilizes enhanced cash flows, leverage ratio’s and can complete analysis on complex borrower structures when necessary.
• Joins credit officers and commercial banking officers on client and prospect calls in multiple markets.
• Analyst may assist Credit Team Leader in providing trainings to junior analysts.
• Analyst may complete or captain special projects if needed.
• Analyst will complete annual reviews with the largest exposures and complexity levels to maintain asset quality.

Credit Analyst III

Recruitment

• Partner and participate in HR and Talent Acquisition projects.
• Assist with Applicant phone interviews and scheduling manager interviews.
• Learn the Offer and negotiation process, process background checks.
• Partner and build relationships cross divisionally.
• Assist with employee onboarding and orientation.
• Support employee development Programs.

Talent Acquisition Intern

Operations

• Responsible for a variety of tasks within the Information Processing area.
• Operations functions include but are not limited to answering internal and external customer questions, performing account maintenance and verification, reconciling the payment of monies to outside agencies, processing complex transactions, ensuring compliance with regulations, resolving exception issues.
• Call Center functions include addressing a wide range of customer questions.
• Maintains effective customer service and sales skills in order to conform to service standards and measured goals.
• Process monetary and non-monetary transactions. Assigned tasks may include, but are not limited to data input functions; verification of data; scanning and indexing; reconciling assigned accounts; resolving exception issues; researching accurately and efficiently. Respond to internal customer inquiries.
• Address and resolve a wide range of customer inquiries in a timely and complete manner from various sources while maintaining individual and department service level and sales goals.
• Resolve customer complaints, problems, and errors in a timely and complete manner.
• Ensure all security measures, regulations, procedures, and controls are adhered to.
• Other duties as assigned.

Floating Operations Associate

Customer Support

• Performing operational support duties for cash management products and services.
• Provides a full range of professional, technical, and general assistance to business customers and internal customers.
• Fully supports the Remote Deposit Capture product; performs business customer setups; prepares contracts, maintains business customer files; monitors product usage and system operations; and resolves problems within given authority.
• Complies with all policies and regulations and ensures that all security measures and controls are followed.
• Provides training assistance to business and internal customers on the features and benefits of cash management products and services.
• Performs a variety of routine daily tasks; reviews reports, prepares correspondence; and participates in special department projects.