NBT Bank

Consultant

• Deliver client service for recordkeeping, administration and servicing of assigned book of business to promote revenue growth, productivity and exceptional levels of client satisfaction.
• Proactively ensure plans are administered in compliance with plan provisions and current pension laws and regulations.
• Discuss the compliance testing process/results and all required government filings.
• Ensure that all services are delivered within documented service standards through timely communication with clients, plan sponsors, advisors, internal teams and day to day contacts.
• Daily report monitoring and management, document pertinent client communication and provide internal and external project management support.
• Effectively communicate with all technical and support teams to ensure that recordkeeping items are maintained for all assigned plans, including coordination of all plan amendments.
• Other duties as assigned.

Retirement Plan Consultant

Client Services Representative

• Deliver client service for daily record-keeping, administration and servicing of assigned his/her book of business to promote revenue growth, productivity and exceptional levels of customer satisfaction.
• Proactively ensure plans are administered in compliance with plan provisions and current pension laws and regulations.
• Discuss the compliance testing process/results and all required government filings.
• Ensure that all services are delivered within EPIC RPS' documented service standards through timely communication with clients, plan sponsors, advisors and day to day contacts.
• Daily report monitoring and management, document pertinent client communication and provide internal and external project management support.
• Effectively communicate with all operational teams to ensure that record-keeping items are maintained for all assigned plans.
• Perform other duties as assigned.

Client Service Specialist

Operations

• Process monetary/non-monetary transactions; perform data input functions; perform verification of data; perform scanning and indexing; reconcile assigned accounts; resolve exception issues; perform research; accurately and efficiently as assigned.
• Ensures that all security measures, procedures, and controls are adhered to.
• Respond to internal and external customer inquiries.
• Uphold service level standards under normal conditions.
• Develop procedures in conjunction with the supervisor and train new employees.
• Other duties as assigned.

Operations Associate

• Manage all aspects of daily processes with Operations team.
• Mentor, coach, and encourage Operations staff, including oversight of individual performance and development progress.
• Clearly establish and communicate the Operations Team vision.
• Assist team with the implementation of new processes to decrease costs, increase timeliness, and/or reduce risk.
• Maintain metrics and information used for preparation of various management reports.
• Monitor team to ensure established contractual time frames of daily processes are met.
• Assist team members with questions regarding systems, procedures, processes, and problem resolution.
• Work with other managers to make certain commitments to clients, sponsors, and participants are delivered.
• Perform other duties as assigned.

Operations Manager

Compliance

• Prepare compliance tests and year end packages including: review of plan eligibility requirements and determination of eligible participants; review of plan allocation conditions and calculation of requested contributions and forfeiture allocations; ADP/ACP nondiscrimination, 415 annual additions, 416 Top Heavy, and 410(b) coverage tests; and conduct self and peer review as needed.
• Coordination of data input and validation for annual compliance needs, including but not limited to generating and importing employee census, downloading platform asset files, and importing and confirming participant and plan level asset information.
• Prepare, review, and publish Form 5500, Form 5330, Form 8955-SSA and other regulatory forms required.
• Reconcile and prepare the Form 5500 and all applicable schedules for large filer plans and assist Plan Consultants in answering any auditor questions.
• Maintain a working knowledge of basic complexity plans, including but not limited to safe harbor 401(k) and pro-rata profit sharing allocations.
• Continue to learn and develop knowledge of more moderate difficulty plans including dual eligibility, integrated profit sharing allocations and ADP/ACP testing failures.
• Prepare asset reconciliation and research differences as needed for plan valuation, testing and reporting requirements.
• Prepare Plan Documents as needed, including but not limited to Restatements, Amendments, SPDs, SMMs and Notices.
• Assist with QDRO allocations and corrective earnings calculations as needed.
• Research and resolve testing and 5500 issues and questions, which may include collaboration with other departments as needed.
• Assist and mentor other team members with complex issues and questions.
• Work with Managers to development processes and implement best practices that ensure a set standard of service.
• Perform other duties as assigned.

Compliance Specialist II

• Accurately process moderately complex monetary/non-monetary transactions; accurately set up new deposit/electronic banking accounts; verification of proper account set up; reconcile assigned accounts; resolve exception issues; ensure compliance with regulations.
• Maintain and actively work to resolve any errors related to the setup and maintenance of deposit/electronic banking accounts.
• Perform routine functions to include but not limited to loading new accounts in the core accounting system, account maintenance, reviewing transactions to ensure accuracy and responding to internal and external customer inquiries.
• Research, analyze, and resolve moderately complex issues related to the deposit/electronic banking transactions.
• Other duties as assigned.

Operations Specialist

Account Manager

• Identify individual and small business customer issues or concerns by listening and clarifying the customer's comments, researching system files, procedures, and guidelines to determine the action needed, then provide an accurate response to the customer.
• Process within the agency management system and/or carrier websites service workload assigned following department and agency procedures. Ensure system documentation is professional, thorough, concise, and free of typographical errors.
• Participate in routine department and agency meetings. Provide feedback and suggestions to enhance our customers' experience and overall department/agency efficiency.
• Perform other duties as assigned

Account Manager – Personal

• Manage and process the completion of system-related daily tasks with minimal oversight, following documented procedures and policies, within stated service standards for both volume and quality.
• Lead the team in some regularly scheduled tasks.
• Produce daily evidence and documentation of work completed and check evidence/documentation of junior team members.
• Communicate to Manager/Team Lead any production issues for resolution and status of pending or stale items or resolve issues independently and report back.
• Anticipate and prioritize for continually changing work demands in collaboration with the rest of the team.
• Identify processing issues and opportunities for control improvements. Work with manager and peers to improve processes.
• Perform other duties as assigned.

• Prepare compliance tests and year end packages including: review of plan eligibility requirements and determination of eligible participants; review of plan allocation conditions and calculation of requested contributions and forfeiture allocations; ADP/ACP nondiscrimination, 415 annual additions, 416 Top Heavy, and 410(b) coverage tests; and conduct self and peer review as needed.
• Prepare, review, and publish Form 5500, Form 5330, Form 8955-SSA and other regulatory forms required.
• Reconcile and prepare the Form 5500 and all applicable schedules for large filer plans and assist Plan Consultants in answering any auditor questions.
• Maintain a working knowledge of moderate complexity plans, including but not limited to dual eligibility, integrated profit sharing allocations, ADP/ACP testing failures, 403(b), Davis Bacon, MEP and PEP plans.
• Research and resolve testing and 5500 issues and questions, which may include collaboration with other departments as needed. Assist and mentor other team members with complex issues and questions. Work with Managers to develop processes and implement best practices that ensure a set standard of service.
• Prepare asset reconciliation and research differences as needed for plan valuation, testing and reporting requirements.
• Prepare outside asset and balance forward earnings allocations and participant validations (monthly, quarterly, annually) as needed.
• Prepare Plan Documents as needed, including but not limited to Restatements, Amendments, SPDs, SMMs and Notices.
• Assist with QDRO allocations and corrective earnings calculations as needed.
• Perform other duties as assigned.

Compliance Specialist III – TPA/DPS

Account Executive

• Sales Executive's primary purpose is to drive new business growth within the agency.
• Develop and maintain favorable customer relationships with both new and existing customers.
• Providing their review of existing coverage, risk, and exposure to allow for recommendations, suggestions and proposals of insurance products and risk management solutions that meet customer risk profile's and create customer satisfaction.
• Ensures that proposed solutions will meet customer's risk tolerance and exposures properly.
• Develop and execute individual business plans to meet sales and growth goals as assigned by management.
• Expected to grow their book of business year over year.

Sales Executive

Customer Support

• Provide daily support to Retirement Plan Client and Technical consultants to administrate retirement plans and trust accounts for clients.
• Communicate directly with internal teams in the above capacity.
• Prepare Trust Accountings, Reconcile Financial Data, and Import Data.
• Publish Form 5500 for client signature, and 8955-SSA.
• Complete of Form 1099R and 5558.
• Assist Retirement Plan Compliance Consultant in preparation of Form 5330 for client signature.
• Coordination of annual compliance needs to include: generate & import Employee Census Files, prepare and review output to ensure information provided meets the need of each individual retirement plan.
• Administrative Processing Distributions, Hardships, Loans etc.

Retirement Plan Support Specialist

Analyst

• Analyzes corporate financial statements including audited, review level as well as corporate tax returns.
• Analyst will spread financial statements, borrowing base spreads and assist with covenant management.
• Analyst will complete written analysis on relationships with smaller commercial and agricultural exposures.
• Analyst will complete annual reviews varying in smaller exposures and complexity level to maintain asset quality.
• In this role the employee will assist with administrative reporting for officers loan committee, credit risk committee and various other meetings.
• Analyst will shadow seasoned analysts and officers on a regular basis to enhance skills.

Credit Analyst I

General Counsel

• Serve as a senior legal advisor supporting enterprise-wide initiatives with a focus on strategic legal matters including Third-Party Risk Management (TPRM), Information Technology (IT), Cybersecurity, and Mergers & Acquisitions (M&A).
• Provide sophisticated legal counsel on vendor relationships, emerging technologies, corporate transactions, and information security matters.
• Lead legal review and negotiation of high-value and complex third-party service provider agreements, including confidentiality and data protection provisions.
• Advise on legal and regulatory implications of technology initiatives, including cloud services, digital transformation, and artificial intelligence.
• Serve as legal counsel to Cybersecurity and InfoSec teams, including breach notification and regulatory reporting.
• Provide legal advice across business units on matters involving vendor relationships, litigation, and regulatory inquiries.
• Provide legal support for corporate transactions, including due diligence, structuring, negotiation, and integration.

Associate General Counsel

Manager

• Responsible for managing the consultants including reviewing work, problem solving, creating efficient workflow processes, coaching, and developing staff and coordinating activities between Administrators and Consultants.
• Collaborates with other managers in making company decisions and developing policies as they relate to the Plan Administrators and the company.
• Tasks Performed: 45% Manage Consultants & Supervisors (if applicable) with the coordination of workflows and issue resolutions.
• 25% Develop and implement policies and procedures to ensure efficiencies.
• 15% Mentor and assist Retirement Plan Consultants.
• 10% Support and collaborate with other members of the management team.
• 5% Other duties as assigned including assisting other teams as needed.
• Physical Requirements: Communicate effectively with internal and/or external customers Stationary 75% of time or greater Move Objects to Maximum 10 lbs

TPA Manager, Retirement Plan Services

• Under minimal supervision, performs customer service, sales and management of assigned complex middle market & high impact business accounts.
• Serves as the customer's advocate between the customer and carrier regarding insurance coverage.
• Collaborates with Business Development Manager and/or Producer to identify potential coverage gaps and recommends best offering to customer and/or Business Development Manager/Producer.
• Adheres to department procedures and guides to ensure accurate responses and customer satisfaction.
• Some degree of travel may be necessary.
• Ability for role to be hybrid.
• Tasks: Perform or oversee all key servicing aspects of assigned complex, middle market to high impact accounts including new business & renewal submissions, coverage review and analysis, proposals, policy changes, delivery of policy documents, and customer issue resolution.

Retirement Plan Consultant

Client Service Specialist

Operations Associate

Operations Manager

Compliance Specialist II

Operations Specialist

Account Manager – Personal

Operations Specialist

Compliance Specialist III – TPA/DPS

Sales Executive

Retirement Plan Support Specialist

Credit Analyst I

Associate General Counsel

TPA Manager, Retirement Plan Services

Senior Account Manager, Business