NBT Bank

Learning and Development

• Performs assigned duties, responsibilities, and studies throughout the bank as required through the training sequence.
• Become familiar with the operations and procedures in each of the departments.
• Incumbents must rotate sequentially throughout the company on a specified training sequence.
• Travel less than 50%.
• Willing to assume job assignments during the training period and post training period with respect to job sequence outline.
• Support branches with respect to service and financing requests.

Professional Development Associate

• Performs assigned duties, responsibilities, and studies throughout the bank as required through the training sequence.
• Become familiar with the operations and procedures in each of the departments training is provided and temporary work assignments are assigned.
• Incumbents must rotate sequentially throughout the company on a specified training sequence.
• 90% Exposureperform essential functions of the Branch.
• Teller Training, Teller: Ensures accurate and timely processing of routine and non-routine teller transactions. Learns the branch products as to participate in the branch’s sales activities.
• ExposurePerform essential functions of Call Center: Addressesresolves a wide range of customer inquiries. Facilitates outbound salesservice calls.
• Exposureperform fundamental functions of Credit Administration: LDCC, Commercial WorkoutSpecial Assets, Credit SupportAppraisalLeasing. Spreading financial statements, reviewing loan and post-closing documents, preparation of asset quality reports, flood and appraisal support.
• Exposureperform fundamental functions of Consumer Lending: Dealer Finance, Retail Collections, General Underwriting. Support dealers, contact past due customers, data entry, support branches with respect to service and financing requests.
• 5% Completed required training and education in the Principles of Banking and Leadership
• 5% Other Duties as assigned.

• Performs assigned duties, responsibilities, and studies throughout the bank as required through the training sequence.
• Become familiar with the operations and procedures in each of the departments training is provided and temporary work assignments are assigned.
• Incumbents must rotate sequentially throughout the company on a specified training sequence.
• 90% Exposure perform essential functions of the Branch.
• Teller Training, Teller: Ensures accurate and timely processing of routine and non-routine teller transactions.
• Learns the branch products as to participate in the branch’s sales activities.
• Exposure Perform essential functions of Call Center: Addresses resolves a wide range of customer inquiries.
• Facilitates outbound sales service calls.
• Exposure perform fundamental functions of Credit Administration: LDCC, Commercial Workout Special Assets, Credit Support Appraisal Leasing.
• Spreading financial statements, reviewing loan and post-closing documents, preparation of asset quality reports, flood and appraisal support.
• Exposure perform fundamental functions of Consumer Lending: Dealer Finance, Retail Collections, General Underwriting.
• Support dealers, contact past due customers, data entry, support branches with respect to service and financing requests.
• 5% Completed required training and education in the Principles of Banking and Leadership.
• 5% Other Duties as assigned.

• Perform assigned duties, responsibilities, and studies throughout the bank as required.
• Familiarize with the operations and procedures in each department through training.
• Rotate sequentially throughout the company on a specified training sequence.
• Ensure accurate and timely processing of teller transactions.
• Address and resolve a wide range of customer inquiries.
• Support various functions within Consumer Lending, Credit Administration, and Call Center activities.

Operations

• Provide daily oversight of complex duties assigned to team, which include but are not limited to: Processing a variety of complex monetary/non-monetary transactions as assigned, providing guidance to teammates on complex functions, resolving complex exception items, interacting with vendors and project teams.
• Complete higher-level tasks on the team requiring analysis, independent judgement and decision making.
• Recommend new methods and procedures to make daily operations more efficient.
• Complete performance reports for work performed by direct reports that includes production and service level.
• Train, coach, develop and oversee direct reports. Establish individual goals and assist in the hiring and onboarding of direct reports.
• Maintain proficient knowledge of and demonstrate ongoing compliance with all laws and regulations applicable to this position. Ensures ongoing adherence to pertinent policies, procedures, and internal controls. Ongoing focus on risk and fraud mitigation.
• Analyze workflow and make decisions regarding assignment of tasks to ensure team meets service level standards under normal conditions.
• Ensure procedures used by team members are current and accurate.
• Other duties as assigned.

Flood and Insurance Operations Supervisor

Account Manager

• Following department and agency procedures, perform or oversee all key servicing aspects of assigned complex, middle market to high impact accounts, within the agency management system and/or carrier websites, including but not limited to, new business & renewal submissions, coverage review and analysis, proposals, policy changes, review and timely delivery of policy documents.
• Identify middle market to high impact customer issues or concerns by listening and clarifying the customer's comments, researching system files, procedures, and guidelines to determine the action needed, then provide an accurate verbal or written response to the customer, regarding existing coverage levels and recommend additional products or services to minimize coverage gaps when applicable.
• Participate in routine department and agency meetings. Provide feedback and suggestions to enhance our customers' experience and overall department/agency efficiency.
• Perform other duties as assigned.

Senior Account Manager – Business

• Responsible for meeting or exceeding assigned individual sales goals which can include expanding existing client business, referrals and new business growth.
• Develops a comprehensive understanding of client’s needs, based on the review and analysis of personal and business financial data gathered.
• Delivers distinctive service by completing annual relationship reviews for clients.
• Brings other wealth and line of business partners to the table to deepen the relationship.
• Prepares and delivers client presentations, individually and as part of a team.
• Maintains an in-depth knowledge of all wealth management products and services.
• Completes administrative tasks (pipeline management reporting, expense management, etc.) on a timely basis as well as other duties as assigned.

Private Bank Relationship Manager

Business Analyst

• Acts in a primary support role in performing the due diligence required to secure and protect government guaranties from the Small Business Administration (SBA), Farm Service Agency (FSA) and United States Department of Agriculture Business and Industry and Community Facilities.
• Prepares, processes, documents, funds and services Government Guaranteed Loans in compliance with established SOPs.
• Completely analyzes credit requests, including in-depth financial analysis.
• Responsible for regulatory and program compliance with preparing, processing, documenting, funding and servicing government guaranteed loans.
• Prepares loan packages and presentations for submission to government agencies to procure guaranties.
• Complete loan packages, coordinate loan closing and approve loan advances.
• Conducts in-depth analysis of financial information to form recommendations for approval or denials of potential guaranteed credits.
• Assists in negotiating loan structure presentations for Bank approval and customer acceptance.
• Ensures loan files are maintained through life of loan.
• Collaborates with Relationship Managers, Branch Personnel and Senior Management to present an accurate and complete picture of financing packages that meet both the guaranteed program and bank credit standards.

• Following department and agency procedures, perform or oversee all key servicing aspects of assigned small business and middle market accounts, within the agency management system and/or carrier websites, including but not limited to, new business & renewal submissions, coverage review and analysis, proposals, policy changes, review and timely delivery of policy documents.
• Ensure system documentation is professional, thorough, concise, and free of typographical errors.
• Identify small business and middle market customer issues or concerns by listening and clarifying the customer's comments, researching system files, procedures, and guidelines to determine the action needed, then provide an accurate verbal or written response to the customer, regarding existing coverage levels and recommend additional products or services to minimize coverage gaps when applicable.
• Participate in routine department and agency meetings.
• Provide feedback and suggestions to enhance our customers' experience and overall department/agency efficiency.
• Perform other duties as assigned.

Account Manager II – Business

• Responsible for performing various duties related to Loan Operations within the Loan Support Department.
• Working with complex commercial loan transactions.
• Loading new loan transactions in the core accounting system and performing account maintenance.
• Review transactions to ensure accuracy, ensuring proper authority has been obtained, process complex transactions, and ensuring compliance with regulations.
• Interpret all types of consumer loan documents and complex commercial loan documents.
• Perform account reconciliations; identify and resolve discrepancies.
• Provide guidance and ensure resolution to a variety of exceptions relating to loan setup and maintenance.

Operations Commercial Loan Specialist

Accountant

• Preparation and/or review of various assigned accounting and reporting systems.
• Prepare and assist with review in preparation of respective reports and or sub schedules for public filings relating to SEC, regulatory and tax reporting including balance sheet, income statement and cash flow.
• Assist with month end, quarter end and year end closing processes, ensuring timely and accurate completion.
• Develop and implement accounting policies and procedures to enhance the financial reporting process.
• Prepare or assist in the preparation of various internal management, profitability and board reports as assigned; Responsible for providing accounting and report support for org subs and/or for partnership investments, fixed assets director fees and deferred company equity based comp plans.
• GL entries preparation ; reconciliation of more complex accounts.
• General and administrative support and back up for other accounting functions.
• Other duties as assigned.

Director

• Directs the oversight of the Bank’s appraisal and evaluation process ensuring credibility, adequacy, accuracy and ethical consideration of all valuations.
• Ensures superior customer service commitments are met while ensuring compliance with USPAP, FIRREA and Interagency Guidelines.
• Maintains a master list of approved appraisers and reviews qualifications and demonstrations of work for new third-party vendors.
• Monitors performance of all fee appraisers including Appraisal Management Companies (AMCs) and approves inclusion/exclusion of external fee appraisers and AMCs.
• Negotiates pricing for all outsourced appraisal services.
• Assists the Bank in identifying market trends and establishing the Scope of Work for appraisal assignments.
• Oversees the Bank’s Environmental Assessment Policy and Procedures, familiarizing with American Society for Testing & Material (ASTM) Standards for Environmental Risk Assessments.
• Responsible for departmental budgets and expenses, staffing, training, reviewing and counseling appraisal staff as necessary.
• Writes and maintains appraisal policy, procedures, and business practices providing interpretation and clarification.

Professional Development Associate

Professional Development Associate

Professional Development Associate

Professional Development Associate

Flood and Insurance Operations Supervisor

Senior Account Manager – Business

Private Bank Relationship Manager

Business Analyst

Account Manager II – Business

Operations Commercial Loan Specialist

Accountant

Director of Appraisal