Cash Management Support Specialist

NBT Bank

Cash Management Support Specialist supporting NBT Bank’s business banking and Remote Deposit Capture services. Handling customer setup, training, technical troubleshooting, and operational support.

Posted 8/20/2026full-timeBaldwinsville • New York • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in cash management products and services, including Remote Deposit Capture, while providing exceptional customer support and training. Proficient in troubleshooting technical issues and ensuring compliance with bank policies and procedures.

Highest-signal resume keywords

Cash Management Products SupportRemote Deposit Capture ExpertiseCustomer Service ExperienceTechnical Troubleshooting SkillsPC Scanner Installation Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash ManagementRemote Deposit CaptureTechnical TroubleshootingCustomer TrainingBank Policies KnowledgeWindows PC SkillsWord ProcessingExcel ProficiencyCall Center ExperienceProblem-Solving

Soft Skills

Strong Communication SkillsTeam CollaborationPositive AttitudeCustomer Relationship ManagementAdaptability

Tools & Technologies

RDC ScannersWindows EnvironmentBusiness Online BankerPositive PayACH Origination

Certifications & Qualifications

High School DiplomaGEDAssociates Degree PreferredValid Driver's License

Industry Keywords

Deposit OperationsLoan OperationsItem ProcessingEFTResearch

About the role

Key responsibilities & impact

Provide operational support for cash management products and services
Fully support the Remote Deposit Capture product
Set up business customers and create accounts for new companies
Prepare contracts and maintain business customer files
Monitor product usage and system operations
Resolve customer and technical problems within given authority
Install RDC scanners and troubleshoot related hardware and software issues
Provide training assistance to business and internal customers on cash management products and services
Address complex questions from external and internal customers regarding Business Online Banker, Positive Pay, ACH origination, ACH account assistance and other business products through calls and emails
Act as liaison between customers, Fiserv and NBT Management
Keep customers informed of new and revised services
Review reports and prepare correspondence
Ensure security measures, policies, procedures and controls are followed
Participate in special department projects
Assist other Operations Departments as needed
Assist in training new employees
Perform other duties as assigned
Work is stationary 75% of the time or greater and involves moving objects up to 10 lbs

Requirements

What you’ll need

High School Diploma or GED
Associates degree preferred
Customer service and/or sales experience
Minimum four years Call Center experience or two years Call Center plus 2 years branch, back-office or other customer support experience
NBT experience preferred
Strong oral and written communication skills
Positive attitude and willingness to work in a team environment
PC skills in a Windows environment, including Word/Excel
Technical knowledge of PC scanner installation and operation
Excellent problem-solving skills
Ability to troubleshoot technical issues
Ability to provide comprehensive customer training
Understanding of internal departments including Deposit and Loan Operations, Item Processing, Statement Rendering, EFT, Remote Deposit Capture and Research
In-depth knowledge of bank policies and procedures
Travel required, may include overnights
Valid driver’s license
Must be authorized to work for any employer in the U.S.
Employment visa sponsorship is unavailable

Benefits

Comp & perks

At least 22 days of paid time off annually, prorated in the year of hire
Six weeks of paid parental leave at 100% of salary
Comprehensive medical coverage
Employer HSA contributions for High Deductible Health Plan participants
Dental and vision coverage
Flexible spending accounts for healthcare and dependent care expenses
Employer-paid short-term and long-term disability coverage
Option to purchase additional long-term disability coverage
Employer-paid basic life insurance
Option to purchase supplemental life insurance
Voluntary hospital, accident, and critical illness coverage
401(k) plan with employer matching
Optional Roth 401(k)
Pension plan
Adoption assistance
Tuition reimbursement
Employee Assistance Program (EAP)
Pet insurance
Financial and banking services benefits
Financial planning assistance
Wellness initiatives
Flexible work arrangements
Career development programs and tools
Performance-based incentives
Bonuses
Community volunteer service and charitable partnerships