Cash Management Support Specialist

NBT Bank

Cash Management Support Specialist performing operational duties for cash management products and services. Supports various banking services and customers while ensuring compliance with security measures.

Posted 6/25/2026full-timeUtica • New York • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $30 per hourWebsite

About the role

Key responsibilities & impact

Perform operational support duties for cash management products and services.
Provide assistance to business customers and internal customers.
Support the Remote Deposit Capture product; perform business customer setups; prepare contracts, maintain business customer files; monitor product usage and system operations; resolve problems.
Comply with all policies and regulations and ensure that all security measures and controls are followed.
Provide training assistance to business and internal customers on cash management products and services.
Perform a variety of routine daily tasks; review reports, prepare correspondence; participate in special department projects.
Address and resolve a wide range of complex questions from both external and internal customers regarding business banking services including Business Online Banker, Positive Pay, ACH origination, ACH account assistance and additional business products from incoming calls and emails.
Fully support the Remote Deposit Capture product including account creation for new companies, scanner installations, customer training, assists with problem resolution.
Ensure all security measures, policies, procedures and controls are adhered to.

Requirements

What you’ll need

High School Diploma or GED
Associates degree preferred
Customer service and/or sales experience
Minimum four years Call Center experience or two years Call Center plus 2 years branch, back-office or other customer support experience
Strong oral and written communication skills.
Must have a positive attitude and willingness to work in a team environment.
PC skills in a Windows environment to include Word/Excel
Technical knowledge of the installation and working knowledge of a PC scanner.
Excellent problem-solving skills and the ability to troubleshoot technical issues.
Ability to provide comprehensive training to customers.
Understand the roles and functions of various internal departments including Deposit and Loan Operations, Item Processing, Statement Rendering, EFT, Remote Deposit Capture and Research.
In-depth knowledge of bank policies and procedures.
Travel required, may include overnights.
Valid driver’s license.

Benefits

Comp & perks

Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
Parental Leave: Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Flexible Spending Accounts: For healthcare and dependent care expenses.
Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance: Supporting your growing family.
Tuition Reimbursement: Invest in your education and career growth.
Employee Assistance Program (EAP): Access to support and resources.
Pet Insurance: For all your furry friends.
Financial and Banking Services: Various banking services benefits and financial planning assistance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cash managementRemote Deposit CaptureACH originationproblem resolutionPC skillsscanner installationtroubleshootingcustomer trainingreport reviewcontract preparation

Soft Skills

customer servicesales experienceoral communicationwritten communicationpositive attitudeteamworkproblem-solvingtraining abilityinterpersonal skillsorganizational skills

Certifications

High School DiplomaGEDAssociates degree