Senior Loan Administrator, Business Banking

NBT Bank

Senior Loan Administrator providing a full range of support to Business Bankers and Commercial Lenders for loan processing. Focusing on complex products and ensuring compliance with regulations.

Posted 7/3/2026full-timeNorwich • New York • 🇺🇸 United StatesSenior💰 $27 - $36 per hourWebsite

About the role

Key responsibilities & impact

The BB SLA provides a full range of support to the Business Bankers, Branch Teams and Commercial Lenders in processing new loan requests and modifications to existing BB loans.
Serves as a resource for internal/external customers, facilitates workflow of applications and related documentation, and ensures compliance with all aspects of applicable regulations and procedures.
Interacts directly with Commercial customers, Attorneys, and other outside professionals to facilitate closings, all within service level agreements.
Minimizes risk by ensuring loans are closed accordance with approval terms, in compliance with applicable policies and procedures, and safeguarding collateral perfection and collectability.
Cure document deficiencies by working with relationship managers and directly with customers.
The BB SLA focuses on more complex products and loan structures, including SBA 7A and 504 loans and construction loans.
Train and mentor less experienced Team Members.
Serve as point person for interbank training.
Troubleshoot complex loan product, collateral perfection and loan documentation issues.
May serve on projects, initiatives, committees and aid in process development as needed.

Requirements

What you’ll need

High School Diploma or GED required
Associate’s degree preferred
3 years’ loan experience or relevant experience required.
Basic organizational skills required
Good communication skills (written and oral) required
Basic computer skills required
Proficient in the Bank’s policy, procedures, accounting systems, and loan origination system.
Requires in-depth administrative knowledge of Business Banking procedures and Loan Policy, as well as an extensive understanding of applicable regulations
Ability to mentor, train, and provide guidance to less experienced team members.
Understanding of and ability to appropriately process complex BB loan products.

Benefits

Comp & perks

Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
Parental Leave: Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Flexible Spending Accounts: For healthcare and dependent care expenses.
Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance: Supporting your growing family.
Tuition Reimbursement: Invest in your education and career growth.
Employee Assistance Program (EAP): Access to support and resources.
Pet Insurance: For all your furry friends.
Financial and Banking Services: Various banking services benefits and financial planning assistance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Loan Origination SystemDocument Deficiency ResolutionCollateral PerfectionLoan DocumentationRisk Management

Soft Skills

Good Communication SkillsBasic Organizational Skills

Certifications

High School DiplomaGEDAssociate’s Degree (Preferred)