NBCUniversal

Operations

• Monitors technical and engineering progress to ensure strategies, goals and objectives are met
• Ensures effective implementation of the department budget
• Prepares financial statements and monthly forecasts, reports to management
• Analyzes monthly financial performance and makes recommendations
• Applies industry standards in daily operations and ensures compliance with safety programs

Manager, Capacity Operations

Account Executive

• Responsible for increasing the number of active subscribers and product penetration through assigned events
• Organize, lead and support events, including evening and weekend events
• Serve as the sales point of contact for company in association with assigned events
• Generate new subscribers through events that are either initiated or attended by the company
• Meet and exceed sales goals in assigned market and event activities
• Effectively communicate and develop rapport with consumer prospects and property staff

Event Sales Representative

Account Manager

• Act as a business partner to existing customers and drive increased sales and revenue over telephone
• Upsell advanced product suite to existing small and medium-sized business customers
• Conduct regular account reviews and prepare sales documentation
• Retain business customers through solution-based selling and account management via telephone
• Make outbound calls to achieve sales quota metrics

Senior Customer Account Manager

• Responsible for the consultative management and strategic selling of complex managed Wi-Fi services
• Ensure contract and program requirements are met through adherence to standards, reporting, and SLA’s
• Oversees the monthly reporting and analysis of corporate sales metrics within the HSIA Programs
• Responsible for growth of billed MRC for managed Wi-Fi in all existing accounts and new to hit budgeted objectives
• Partners with entire CB team to hold regular QBR meetings with key brands
• Stays current on hospitality industry trends, competitive landscape, and emerging technologies to position offerings effectively
• Complex Wi-Fi SME within Comcast Business Product Development, Sales Engineering, Solution Architects and Service Assurance to champion overall solution and brand requirements.

Senior Enterprise Solutions Account Executive – WiFi

• Develops solutions for moderate to difficult systems engineering problems.
• Builds software packages to automate deployments and updates.
• Performs database backups, recoveries, and restores.
• Monitors system health and quality on a daily basis.
• Collaborates with Service desk/NOC for issue resolution.

Engineer 2, Technology Operations

• Sell Comcast Internet, Data, Video and Voice services
• Create and deliver face-to-face sales presentations
• Maintain quality sales records and prepare sales reports
• Generate new leads through various prospecting activities
• Achieve and exceed assigned sales and business quality objectives

Senior Business Account Executive, SMB Direct Sales

Art Director

• Lead integrated creative strategies connecting three core brands
• Partner with Executive Creative Director
• Ensure creative consistency across multiple touchpoints
• Mentor team members and guide their development
• Present concepts to senior leadership
• Optimize campaigns using data insights

Associate Creative Director, Integrated Campaign

Solutions Engineer

• Define and execute the global solutions engineering strategy aligned with company objectives.
• Build, mentor, and scale a world-class team of leaders and solution engineers across regions.
• Serve as a trusted advisor to strategic customers, providing technical guidance and solution architecture.
• Oversee development of solution frameworks, best practices, and technical enablement programs.
• Establish KPIs and metrics to measure team performance and impact on revenue.

Senior Director, Solutions Engineering – Indirect Channel

Program Manager

• Partner with Global Operations leadership to support strategic employee experience programs
• Assist with planning and delivering strategic projects for internal partners
• Own the quality, accuracy, and overall management of training and development repository and curated catalog for Global Operations
• Support the implementation of an employee change management framework for the Global Operations organization. Including the execution of impact assessments, the development of change plans, creation of training and communication materials, and confirmation of leadership alignment per employee function
• Identify and track KPIs for measuring employee experience improvement initiatives and change management effectiveness for strategic programs, gather learnings from initial change plan executions, and adjust or update framework to support ongoing initiatives.

Analyst, Strategic Program Management

DevOps Engineer

• Design and implement scalable CI/CD pipelines to streamline software delivery.
• Automate deployment processes and maintain cloud-based production systems for optimal performance.
• Embed security, quality checks, and automated testing into the delivery pipeline.
• Support release cycles, ensuring smooth deployments across development, staging, and production environments.
• Research and adopt emerging technologies and vendor solutions to enhance infrastructure and workflows.
• Apply Infrastructure as Code (IaC) principles using tools like Terraform for resource provisioning.
• Collaborate with internal teams and external vendors to meet technical and business requirements.
• Diagnose and resolve complex system issues, ensuring minimal downtime.
• Establish monitoring, logging, and metrics frameworks for pipeline and system health.
• Recommend best practices and process improvements to optimize DevOps operations.
• Provide Tier 2 support for operational and on-air engineering teams.

Senior DevOps Engineer, Playout

Engineer

• Responsible for designing, building and overseeing the deployment and operation of technology architecture
• Establish processes and structures based on business and technical requirements
• Develop technical tools and programming that leverage AI, machine learning and big-data techniques
• Create design standards and assurance processes for software, systems and applications development.
• Collaborate with data modelers/analysts to create or augment data assets to support analysis.

Engineer 2, Data & Analytics

• Promote and sell company products and services through consultative sales approaches
• Provide exceptional service by transitioning support calls into sales opportunities
• Educate customers on products and services while adhering to established sales processes

Virtual Inbound Sales Representative – Chat

• Promote and sell Comcast products and services
• Communicate and develop rapport with customers
• Evaluate customers' existing and potential product needs
• Generate business through approved lead generation methods
• Meet and exceed established sales goals

Field Sales Consultant

• Responsible for designing, building and overseeing the deployment and operation of technology architecture, solutions and software to capture, manage, store and utilize structured and unstructured data from internal and external sources.
• Establishes and builds processes and structures based on business and technical requirements to channel data from multiple inputs, route appropriately and store using any combination of distributed (cloud) structures, local databases, and other applicable storage forms as required.
• Develops technical tools and programming that leverage artificial intelligence, machine learning and big-data techniques to cleanse, organize and transform data and to maintain, defend and update data structures and integrity on an automated basis.
• Creates and establishes design standards and assurance processes for software, systems and applications development to ensure compatibility and operability of data connections, flows and storage requirements.
• Reviews internal and external business and product requirements for data operations and activity and suggests changes and upgrades to systems and storage to accommodate ongoing needs.
• Work with data modelers/analysts to understand the business problems they are trying to solve then create or augment data assets to feed their analysis.

Engineer 3, Data & Analytics

• Responsible for developing and driving a world class business to business inside sales organization to achieve and exceed sales growth targets.
• Develop, communicate and drive the implementation of plans and strategies for increasing revenue, while meeting compliance regulations.
• Lead and develop a team that is responsible for supporting Comcast Business Services in efforts to upsell, cross sell and retain our existing Indirect Partner customer base.
• Provides subject matter guidance to employees as required.
• Create and implement processes and procedures to drive department efficiencies.
• Assists in development and meeting of departmental budget.
• Manage a team of Supervisors and/or Representatives that acquire new business customers for Comcast's Internet, Voice and Video service(s).
• Engage with Indirect Partner leadership to maximize revenue and develop strategies for account penetration.
• Develop, motivate and coach Representatives to ensure they meet and exceed sales quotas.
• Lead team by example in key areas: prospecting, time management, funnel management, forecasting, product knowledge and closing business.
• Ensure CRM software is accurate and up to date on daily basis.
• Educate leadership team and Representatives on Outbound Sales best practices and compliance.
• Oversee and monitor Agent interaction with customers to ensure sales, quality and compliance goals are met or exceeded.
• Manage on-going supervisor and agent training and development to achieve Department and Company success.
• Analyze team performance and trending to hit key performance Indicators and quota.
• Engage in active feedback sessions to coach and motivate the team to ensure continuous improvement of sales efforts and program productivity.
• Ensure timely communications to all sales employees regarding any changes to product, pricing, campaign updates through team meetings, email and one-on-one communications.
• Keep up-to-date on product knowledge, industry information and competitive landscape.