NBCUniversal

Account Manager

• Lead strategy development and execution for marketing and selling Comcast Business Class products
• Manage ongoing relationships with customers and support onboarding, renewals, and churn limitation
• Drive direct end-user revenue and ensure partners position Comcast Business Class solutions effectively

Account Manager II

Analyst

• Creating accurate forecasts to manage contact center volumes and service quality
• Analyzing service performance, agent occupancy, and call arrival patterns
• Compiling and analyzing call center performance reports on a daily, weekly, and monthly basis

Analyst 2, Forecasting & Analysis

Data Engineer

• Collaborate across application and data teams to orchestrate data solutions that meet needs from transactional, analytics and data science needs
• Ensure solutions adhere to policies outlined at Comcast level such as data privacy and security
• Build prototypes, publish design patterns for use by the organization
• Provide guidance on getting started in cloud and cloud migration techniques
• Work with the data governance team to ensure critical data elements are identified and monitored
• Facilitate in-depth architectural discussions and design exercises to create world-class cloud solutions
• Conduct surveys, brainstorming sessions, and analysis to understand business need/fit
• Identify technology and skills gaps in solution implementations
• Mentor and lead teams of data engineers and architects, fostering a culture of continuous improvement, collaboration, and technical excellence

Principal Data Architect

Manager

• Responsible for empowering, motivating, guiding, and developing a team focused on providing superior service
• Provides focus and engagement to five critical areas: sales/revenue, customer and employee experience, critical operations, ethics, and integrity

District Manager

Software Engineer

• Provide Level 2 technical support for escalated customer issues
• Engage with Strategic Customers and facilitate technical discussions
• Efficiently troubleshoot and resolve complex network issues
• Document customer interactions and maintain technical documentation

Engineer 2, Strategic Engineering – Swing Shift

Customer Support

• Provide end-to-end customer support • Handle various types of customer inquiries • Build relationships and rapport with customers • Resolve technical questions and issues • Assist customers through various communication channels • Demonstrate a warm and friendly demeanor • Achieve established performance metrics and goals • Participate in team meetings and training

Customer Service Sales Representative – TSX

Security Engineer

• Responsible for the architecture and the overall technical vision and direction of the Cyber Security Product organization.
• Architects B2B product solutions, business standards, goals, strategies and objectives.
• Monitors and assists in creating annual and quarterly budgets.
• Develops and leads a team of dynamic cyber engineering staff.
• Acts as a technical resource to product management.

Director, Cybersecurity Product Architecture

Sales

• Responsible for a team of business-to-business outbound telesales representatives focused on retaining, expanding, and growing legacy small-to-medium business customers
• Develops, motivates, and coaches representatives to achieve high-volume SMB sales and up-market revenue growth
• Conduct performance reviews and prepare performance improvement plans
• Maintain regular, consistent, and punctual attendance

Supervisor, Small & Medium Business Direct Sales, Customer Accounts

• Increase number of active subscribers
• Develop relationships with property management
• Drive customer acquisition and retention
• Provide ongoing sales support to properties
• Utilize software programs to drive marketing efforts

Community Account Representative, Sales

Account Executive

• Develop, service, and maintain a base of local clients and/or agencies
• Analyze market research and present advertising proposals
• Work with internal departments to meet client requirements
• Maintain customer and prospect records
• Seek new customers through continuous prospecting

Advertising Account Executive, Market Retail

• Managing a team of advertising operations professionals
• Ensuring compliance and execution of advertising campaigns
• Overseeing technical implementation and performance optimization
• Monitoring live campaign performance and adjusting as needed
• Collaborating with sales and partner teams

Manager, Order Monitoring – Management

• Lead, mentor, and develop a team of Tier 3 engineers supporting complex network and infrastructure environments
• Provide technical guidance and escalation support for high-severity incidents and critical customer issues
• Oversee day-to-day Tier 3 operations, ensuring timely resolution of escalations and adherence to SLAs
• Act as the final escalation point for critical outages, major incidents, and high-impact service disruptions
• Maintain deep understanding of network infrastructure, including routing, switching, firewalls, SD-WAN, cloud, and data center technologies
• Lead major incident management (MIM) processes, including communication, coordination, and resolution
• Serve as a senior technical point of contact for key customers and stakeholders
• Develop and refine operational processes aligned with ITIL best practices

Senior Manager, Tier 3 Operations Engineering

Architect

• Define the overarching technical strategy, govern architectural standards, and ensure seamless integration across HCM suite
• Manage technical SAP Teams through system development and deployment
• Re-engineer, Transform and Maintain custom SAP SOH workloads onto Success Factors and BT P
• Analyze custom workloads on current stack and establish a framework to migrate objects and get to clean core
• Apply technology to complex business processes with a drive towards relentless simplification and reduction in TCO
• Evaluate business requirements and architect relevant SAP solutions
• Manage Technical architecture analysis, research, design and development of new functionality
• Guide the engineering team to develop, configure and implement the solution as per product development standards
• Ensure technical integrity of projects
• Participate in product roadmap and strategy definition
• Act as mentor and provide coaching to engineers

Principal System Architect, SAP SuccessFactors

Systems Engineer

• Serve on a distributed security and technology team responsible for establishing IAM solutions.
• Lead the design and implementation of IAM capabilities including SSO, directory services, Zero Trust access, MFA, PAM, automation, and behavior‑analytics systems.
• Craft resilient and scalable identity strategies that align with cybersecurity policies and governance structure
• Collaborate with stakeholders to define IAM requirements and design comprehensive solutions for business needs
• Develop highly scalable identity service architectures serving enterprise, customer access, and external partner requirements
• Produce technical solutions that meet NBCU's business objectives and drive compliance with NBCU’s information security goals
• Partner with technology and security teams across NBCU to provide technical expertise, design guidance, and drive best practices
• Create and deliver effective presentations that inform NBCUniversal Senior Leadership teams to drive business relevant information security decisions
• Lead product evaluations and new technology adoptions
• Maintain strong vendor relationships that drive partnership with NBCU
• Create technical documentation with architecture diagrams, configuration guides and operational practices
• Make recommendations to improve automation efficiency, security practices and end user experience
• Execute tactical requests along with supporting strategic vision for rigorous and scalable IAM control

Senior Cyber Systems Architect – Authentication

Compliance

• Manage the organization’s security governance program, including participating in Cyber-led projects and programs to design and develop cyber governance processes.
• Demonstrated experience supporting and operating complex, enterprise-scale IT platforms with a wide and varied customer base, where reliability, security, and governance are mission critical.
• Serve as a trusted technical and governance resource for core Enterprise IT platforms, with the capability to provide practical support to ensure security, resilience, and consistency across large-scale, business‑critical tools.
• Maintaining an effective feedback loop with business partners – seeking and integrating business area feedback into cyber governance processes.
• Contribute to overall program enhancements and drive automation with various IT and Cybersecurity stakeholders.
• Participate in development, review, and implementation of security policies, standards, procedures, and guidelines in alignment with industry frameworks (e.g., ISO 27001, NIST, CIS).
• Serve as point of contact for internal audits, certifications, and compliance initiatives related to policy and governance.
• Actively consult with stakeholders throughout the development lifecycle of small projects and large-scale programs to help establish, refine, and validate governance processes.
• Conduct technical assessments of configurations to ensure security effectiveness.
• Monitor regulatory changes and emerging risks to ensure policies remain compliant and adaptive to future threats.
• Use advanced technologies—e.g., robotic process automation and AI/machine learning—to improve operation.
• Provide hands-on technical control review to support guidance of enterprise configurations of tools like M365, Slack, Microsoft Defender for Cloud, etc.
• Design and develop GRC metrics including KPIs and KRIs.