Retention Sales

NBCUniversal

Responsible for retaining Comcast Business customers through empathy and resolution of issues, contacting clients at key churn points to ensure satisfaction.

Posted 6/9/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Support Comcast Business Services to retain existing customers
Use active listening and empathy to resolve customer issues
Communicate with various departments to rectify customer issues
Offer product bundles and price points to minimize churn
Contact clients at high propensity churn points
Meet or exceed retention goals for all product lines
Collaborate on customer satisfaction campaigns and initiatives

Requirements

What you’ll need

High School Diploma / GED
2-5 Years relevant work experience
Billing Tools
Inbound/Outbound Call Center Proficiency
MS Suite Proficiency
MS Teams Proficiency
MS Outlook Proficiency
Sales - Customer Accounts required

Benefits

Comp & perks

Best-in-class Benefits
Support you physically, financially and emotionally through the big milestones and in your everyday life.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Billing ToolsInbound Call Center ProficiencyOutbound Call Center ProficiencySales - Customer Accounts

Soft Skills

active listeningempathycommunicationcollaboration

Certifications

High School DiplomaGED