Myriad360

Director

• Lead and develop Myriad’s International Logistics function, overseeing all aspects of global shipping, export compliance, and customer support
• Manage a team responsible for freight coordination, quoting, documentation, and client communication
• Work closely with Sales, Order Management, Integration Centers, and our network of logistics partners to create a seamless, reliable process for delivering IT solutions to clients worldwide
• Provide leadership, direction, and professional development for the International Logistics team
• Develop and optimize processes to improve efficiency, reduce costs, and enhance customer satisfaction across international operations
• Oversee trade compliance programs to ensure adherence to regulatory requirements (EAR, ITAR, Incoterms, country-specific laws)
• Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to drive accountability and continuous improvement
• Build and maintain relationships with freight forwarders, carriers, customs brokers, and other third-party logistics partners
• Act as the escalation point for high-visibility shipments, client issues, and compliance questions
• Collaborate with Sales and Account Management teams to support quoting strategies, transit planning, and complex project rollouts
• Partner with Finance to manage budgets, control costs, and align logistics strategies with business goals

Director, Global Logistics