Solution Outcome Manager

Myriad360

Solution Outcome Manager at Advizex serving as a strategic business partner for managed services. Overseeing customer relationships and ensuring successful adoption of IT solutions.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $110,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, with a strong focus on driving customer retention, profitability, and satisfaction. Proficient in managing complex customer relationships and aligning technology solutions with business objectives.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementEnterprise NetworkingCybersecurityService Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionAccount GrowthFinancial AnalysisDatabase AdministrationVirtualizationEnterprise StorageHyperconverged InfrastructureAnalytical Problem-SolvingTechnology ConsultingManaged Services Delivery

Soft Skills

Interpersonal CommunicationPresentation SkillsRelationship ManagementStrategic PlanningBusiness Problem-Solving

Tools & Technologies

VMwareNutanixHyper-VOracleMS SQLPostgresVxRailPowerFlex

Industry Keywords

Managed ServicesSLARecurring RevenueCustomer Lifecycle ManagementExecutive Business Reviews

Tech Stack

Tools & technologies

Cyber SecurityOraclePostgresSQLVMware

About the role

Key responsibilities & impact

This is an opportunity to join a fast-growing Managed Services Provider.
The Solution Outcome Manager serves as the strategic business partner and primary relationship owner for an assigned portfolio of managed services customers.
This role is accountable for customer satisfaction, retention, recurring revenue growth, and account profitability.
The Solution Outcome Manager works closely with Service Delivery, Operations, Sales, and Executive Leadership to align technology solutions with customer business objectives while ensuring services are delivered efficiently, profitably, and at a high level of quality.
The ideal candidate combines business acumen, financial awareness, relationship management, and technology consulting expertise to drive long-term customer success and mutual business value.

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, Business, or a related field. Master's degree preferred.
8+ years of experience in Customer Success, Service Delivery, Account Management, Managed Services, or related customer-facing leadership roles.
Prior hands-on technical experience in one or more of the following:
Enterprise networking
Cybersecurity
Enterprise storage (SAN, NAS, software-defined storage)
Virtualization (VMware, Nutanix, Hyper-V)
Hyperconverged infrastructure (VxRail, Nutanix, PowerFlex)
Database administration (Oracle, MS SQL, Postgres)
Proven track record of driving customer retention, account growth, and profitability.
Experience conducting executive business reviews, strategic planning sessions, and technology roadmap discussions.
Strong analytical, financial, and business problem-solving skills.
Excellent verbal, written, presentation, and interpersonal communication skills.
Ability to manage multiple customer relationships and priorities simultaneously.
Strong understanding of managed services delivery models, SLAs, recurring revenue businesses, and customer lifecycle management.
Experience leading executive-level customer engagements and strategic business reviews.
Demonstrated success driving customer retention, growth, customer satisfaction, and account profitability.

Benefits

Comp & perks

Company-subsidized medical benefits
Dental and vision coverage offered
17 PTO days
Flexible Work Arrangements
Retirement Savings Plans
Paid Long Term Disability
Basic Life Insurance offered