Professional Services Delivery Manager

Myriad360

Professional Services Delivery Manager overseeing technical project leads and engineers for networking solutions. Enhancing service quality and driving customer satisfaction in a fast-paced environment.

Posted 7/6/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $175,000 - $195,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead, coach, mentor, and develop a team of Professional Services Engineers, Technical Project Leads, and delivery resources supporting Networking and Security services
Drive accountability for delivery quality, customer satisfaction, utilization, and technical execution
Support recruiting, onboarding, performance management, career development, and succession planning
Provide leadership oversight across active Networking and Security services engagements to ensure scope adherence, technical quality, and successful customer outcomes
Partner closely with PMO, Technical Project Leads, and Practice Leadership to proactively identify and resolve project risks, resource constraints, and escalations
Review project health, delivery readiness, staffing, and execution across medium- and high-complexity engagements
Ensure projects are appropriately staffed and technical ownership is clearly defined throughout the delivery lifecycle
Standardize service delivery methodologies, technical documentation, templates, and quality controls across Networking and Security services
Serve as a senior escalation point for Networking and Security delivery engagements
Reinforce proactive customer communication and strong technical accountability across the delivery organization

Requirements

What you’ll need

7+ years of experience in Professional Services, technical delivery, engineering leadership, or a related field
3+ years of experience leading technical delivery or engineering teams
Strong background in enterprise networking, cybersecurity, or infrastructure services
Experience leading customer-facing implementation, migration, integration, or transformation projects
Demonstrated success managing multiple concurrent delivery engagements while improving operational processes
Strong understanding of project governance, resource planning, risk management, and customer escalation processes
Exceptional leadership, coaching, communication, and relationship management skills
Ability to balance operational discipline with practical execution in a fast-paced services environment
Bachelor's degree or equivalent experience preferred.

Benefits

Comp & perks

Unlimited Paid Time Off (PTO)
Incentive compensation plans for all employees
Company-funded 401k contributions
Zero-cost employer-covered health insurance
Annual BYOD (Bring Your Own Device) reimbursement up to $500
Paid Parental Leave
Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Professional Services ManagementTechnical Project ManagementEngineering LeadershipImplementation Project ManagementMigration Project ManagementIntegration Project ManagementTransformation Project ManagementOperational Process ImprovementResource PlanningRisk Management

Soft Skills

LeadershipCoachingCommunicationRelationship ManagementAccountability