Monogram Health

Platform Engineer

• Design, architect, and deliver complex features and system-level solutions with limited oversight
• Own the technical health, reliability, and evolution of one or more systems or major components
• Lead technical design discussions, produce design documents, and help define project scope and technical direction
• Mentor Engineer I and II team members through code reviews, pairing, and direct coaching, including onshore and offshore engineers
• Collaborate with product, QA, and business stakeholders to shape requirements and influence technical decisions
• Drive continuous improvement in code quality, testing practices, CI/CD pipelines, and engineering standards
• Identify technical debt and systemic risks and lead remediation efforts
• Serve as an escalation point for complex production issues and lead root-cause analysis
• Leverage AI-assisted development tools and establish effective team workflows
• Participate in a shared on-call rotation supporting production reliability and patient safety

Senior Azure Platform Engineer

Director

• Work with the Operations leadership to design and implement a successful change management strategy
• Coordinate with all delivery teams and key enterprise leadership to minimize negative impacts of change
• Design, create, maintain, and continually improve the organization’s capabilities to enact Change Management
• Ensure Change Management Strategy minimizes disruption and abrasion
• Own the training strategy for change initiatives
• Partner with executive leadership to build processes to ensure timely change deployment
• Guide executive operational leadership through a cohesive Change Management and communications approach
• Define appropriate sources of truth, tools, standardization, procedures, and roles
• Influence stakeholders to ensure successful governance of Change Management Strategies
• Provide strategic oversight into the change implementation phase
• Ensure consistent communication of progress on change efforts to stakeholders
• Develop strong working relationships and establish a high level of credibility across the business

Senior Director, Change Management

Solutions Engineer

• Own solution architecture across applications, integrations, data, and AI-enabled services, ensuring designs are pragmatic, scalable, and aligned with Monogram Health’s business and clinical goals.
• Act as a hands-on player/coach, building prototypes and reference implementations that de-risk initiatives and establish patterns teams can take to production.
• Lead development of agentic solutions, bots, and AI-accelerated workflows, including responsible use of AI-assisted coding tools (e.g., Claude) to improve engineering velocity and quality.
• Set and model a high bar for engineering excellence, including code quality, API design, testing strategy, security, and maintainability.
• Partner closely with product, engineering, data, and business leaders to translate strategy into executable technical designs and delivery plans.
• Define and evolve integration and platform patterns across cloud services (Azure), enterprise systems (e.g., Salesforce), and data platforms (e.g., Databricks).
• Guide data and interoperability architecture for healthcare use cases, including familiarity with FHIR, HL7, claims data, and secure handling of PHI.
• Drive modern DevOps and Infrastructure-as-Code practices, enabling reliable CI/CD, repeatable environments, and production-ready systems.
• Mentor engineers and tech lead with strong EQ, leading through influence, clear guidance, and best practices rather than centralized control.

Director, Solution Architecture

System Administrator

• Monitor, maintain, and continuously harden Monogram’s Azure environment, including Compute, Storage, Networking, and Security services.
• Automate scaling and capacity management using Azure-native tools and PowerShell scripting.
• Implement and manage new Azure environments and services as the organization grows.
• Administer Azure AD / Entra ID, including SSO configuration for enterprise applications, Conditional Access policies, and GPO management.
• Manage Windows Server and SQL database environments: provisioning, configuration, upgrades, migrations, and patching.
• Administer the full M365 E5 tenant including Exchange Online, Teams, SharePoint, OneDrive, and the Microsoft Purview and Defender suite.
• Manage user lifecycle, licensing assignments, and role-based access controls across the M365 platform.
• Configure and maintain Microsoft Defender for Endpoint, Identity, and Cloud Apps as part of the E5 security stack.
• Support and optimize Microsoft Sentinel alerting and SIEM integration in partnership with the Cybersecurity team.
• Administer Privileged Identity Management (PIM) for just-in-time, time-bound role elevation, and support MFA / passwordless authentication initiatives.
• Manage MDM/MAM environment for Windows and mobile devices used by a distributed clinical workforce.
• Build and maintain device configuration profiles, compliance policies, and application deployment packages.
• Manage Autopilot provisioning for new device onboarding across remote and office-based staff.
• Troubleshoot endpoint issues across CPU, memory, disk, and connectivity on Azure-joined devices.
• Administer and troubleshoot Cisco Meraki network infrastructure including routing, switching, firewalls, and wireless.
• Support DNS, DHCP, SMTP, SNMP, SSH, SFTP, and TCP/IP in hybrid Azure and on-premises environments.
• Manage VPN connectivity and client-side troubleshooting for remote clinicians.
• Maintain and test backup, restore, and disaster recovery procedures for Azure workloads.
• Provide escalated Tier 2/3 support to end users and service desk technicians.
• Document infrastructure configurations, runbooks, and standard operating procedures.
• Participate in on-call rotation with occasional evening and weekend availability for critical incidents.
• Work autonomously on projects while keeping stakeholders informed at key milestones.
• Support internal and external compliance audits by gathering evidence and documentation related to infrastructure controls.

Full-stack Engineer

• Sets the technical vision and long-term architecture strategy for the engineering organization
• Serves as the highest individual contributor authority on technology decisions, platform direction, and engineering excellence
• Partners with executive leadership (VP, SVP, CTO) to align technology strategy with business objectives — bridging technical and business domains to drive decisions
• Drives organization-wide initiatives — platform modernization, build-vs-buy decisions, technical debt reduction, and innovation programs
• Evaluates emerging technologies and industry trends; determines applicability and leads adoption where valuable
• Coaches and develops Staff and Senior Engineers; raises the bar for technical leadership and hiring standards across the organization
• Establishes governance frameworks for architecture, security, data, and operational practices; represents engineering in vendor, partner, and industry evaluations
• Leads post-incident reviews and drives systemic improvements to reliability, security, and operational resilience
• Champions AI-assisted development practices across the engineering organization; evaluates tools, defines usage patterns, and drives adoption to improve velocity and quality at scale
• Participates in a shared on-call rotation to support production reliability and patient safety; on-call rotates across the team and volume is generally low

Principal Software Engineer

Technical Product Manager

• Own and maintain the product roadmap for Monogram’s Azure cloud platform, Microsoft 365 E5 tenant, Intune endpoint environment, and related infrastructure services
• Translate business objectives, clinical operational needs, and security requirements into clearly prioritized platform capabilities and engineering initiatives
• Define and maintain OKRs, KPIs, and SLO targets for platform services in partnership with the VP of Cloud Engineering and IT leadership
• Use data analysis, platform telemetry, and stakeholder feedback to inform roadmap prioritization and resolve tradeoffs
• Evaluate and recommend new Azure services, M365 capabilities, and infrastructure tooling where they create measurable business or operational value
• Gather, analyze, and document technical and business requirements from stakeholders across IT, Security, and Operations
• Decompose platform initiatives into well-scoped epics, user stories, and acceptance criteria that engineering teams can execute against confidently
• Collaborate with Cloud Engineers, Systems Administrators, and Systems Engineers to evaluate technical solutions, assess feasibility, and navigate design tradeoffs
• Own sprint planning, backlog grooming, and release coordination within an agile operating model
• Perform validation testing to confirm delivered capabilities meet defined acceptance criteria and stakeholder intent
• Ensure requirements documentation is accurate, complete, and validated with stakeholders before engineering work begins
• Serve as the primary point of contact between the Cloud Engineering team and internal stakeholders including IT Operations, Security, Operations, and Clinical leadership
• Communicate platform roadmap, delivery status, and tradeoff decisions clearly to both technical and non-technical audiences
• Facilitate walkthroughs, reviews, and demos to keep stakeholders aligned and requirements validated throughout delivery cycles
• Partner with the Cybersecurity, Compliance, and Privacy teams to ensure platform initiatives meet HIPAA and internal risk requirements
• Develop a working understanding of Monogram’s Azure architecture, M365 E5 configuration, and Intune endpoint environment to make credible product decisions
• Partner with engineering leadership on cloud cost visibility, FinOps practices, and license utilization to support cost-aware product decisions
• Track platform adoption metrics, incident trends, and operational performance data to identify improvement opportunities and inform roadmap decisions
• Support vendor evaluation processes for cloud, infrastructure, and platform tooling in partnership with IT and Procurement leadership.

Medical Director

• Monitor daily clinical quality indicators, trends, and exceptions across all care settings
• Ensure adherence to evidence-based clinical standards, policies, workflows, and audit expectations
• Provide real-time guidance and escalation support for quality, safety, and workflow concerns
• Oversee daily compliance with federal, state, and accreditation requirements (e.g., CMS, state boards)
• Lead preparation and readiness efforts for audits; serve as a primary point of contact during reviews
• Maintain policies, procedures, and documentation aligned with evolving regulatory standards
• Track, investigate, and resolve compliance issues, incidents, and clinical remediation plans
• Lead continuous quality improvement initiatives using data, root cause analysis, and best practices
• Develop, maintain, and monitor quality dashboards and key metrics
• Provide leadership, coaching, and guidance to quality, compliance, and clinical support staff
• Support education and training related to quality standards, compliance expectations, and regulatory updates
• Communicate quality and compliance performance to executive leadership with clear insights and recommendations
• Partner closely with Clinical Operations Audit, Legal, and Compliance to drive aligned and efficient oversight.

Director of Clinical Quality and Compliance

General

• Ensures Post-Hospital Discharge Visits (PHDV) are scheduled within 72 hours of the patients discharge date.
• Responsible for scrubbing clinician calendars for the following week ensuring quality visits and optimization of field staff calendars.
• Outreach patients with missed visits within the last 3 days to have visit rescheduled.
• Completes visit reassignment for clinicians who are not available, including being out of office, transfer to a different role, or have left the Company.
• Adheres to scheduling criteria when reassigning the patient to another clinician.
• Performs various Pod assignments delegated by direct supervisor on an as needed/requested basis and as time allows.
• May be required to provide coverage to other Pods, Regions, and the like based upon business need and may be required to change schedule.
• Participates in Pod huddles, which includes Market Manager, MAC, and POD leadership.
• Ability to work on site and to adhere to attendance standards.

Pod Engagement Specialist

• Manage state licensure, DEA, CDS, and collaborative practice agreements for physicians and other practitioner types (e.g., NPs, RNs, LCSWs)
• Prepare clear instructions and correspondence to guide practitioners through application completion and supporting documentation
• Proactively follow up and create urgency with practitioners, institutions, and state boards via phone and email to meet start dates and resolve outstanding items
• Coordinate and submit required primary source verifications to state boards
• Prioritize application workflows based on business needs and departmental guidance
• Track licensure progress, document lifecycle milestones, and maintain accurate, timely data in credentialing systems and shared drives
• Communicate licensure status and expected timeframes to Licensing & Credentialing, Operations, and Clinical Leadership
• Notify Credentialing of license issuances, renewals, and CPA submissions to avoid disruptions in credentialing or enrollment
• Generate reports, monitor expiring licenses and certifications, and manage renewals
• Perform recurring audits, data reconciliation, and reporting; escalate issues as needed
• Ensure practitioner data accuracy across HR, CME, CVO, and credentialing databases
• Maintain confidentiality and adhere to Monogram Health credentialing policies

Licensing Specialist

Bilingual

• Utilize licensing and crisis management skills to assess and address urgent needs.
• Assess care plan requirements and assist in their implementation.
• Utilize proficiency in documentation and technology to streamline member care.
• Offer valuable support and guidance to patients and their families in critical situations.
• Primary point of contact for patients, Monogram field staff, and care center personnel needing immediate support.
• Provide seamless transitions by providing comprehensive handoffs to incoming staff.
• Conduct chart auditing during non-peak call volumes.
• Emergency/disaster outreach as events occur.
• Support service level agreement (SLA) compliance for annual assessments and care plans.
• Assist in post-hospital outreach to ensure patient needs are met, with no outstanding needs that could result in readmissions.

RN, Bilingual

Manager

• Manage performance against clinical and operational metrics
• Lead, motivate, and drive accountability for a team of nurse practitioners, registered nurses, and social workers
• Prepare, review and analyze performance and health outcome reports to identify areas requiring attention and improvement and acting quickly to resolve known issues
• Plan staffing schedules to optimize efficiency and productivity
• Assist in the hiring of clinical staff members
• Execute corporate and regional strategy to deliver quality patient care
• Perform other duties as assigned
• Uphold the mission and values of Monogram Health in all respects

Market Manager

• Design, implement, and continuously refine standardized workflows across Social Work (SW) and Social Work Coordinator (SWC) functions
• Ensure workflows are clearly documented, consistently applied, and scalable across regions and pods
• Identify operational inefficiencies and implement process improvements to drive performance and consistency
• Ensure workflows, tools, and expectations are clearly understood and executed by frontline staff
• Translate training strategy into structured, repeatable training processes and materials
• Lead direct management of Social Work Coordinators, including performance expectations, coaching, and accountability
• Improve visibility into SWC capacity, productivity, and output
• Standardize SWC scope of work and ensure alignment with operational priorities
• Build SWC capabilities to support evolving functions
• Lead implementation of priority initiatives and pilots
• Coordinate across Ops, Clinical, Tech, and Reporting teams to ensure successful execution
• Monitor pilot performance, identify barriers, and adjust workflows as needed

Social Services Manager

• Design, implement, and continuously refine standardized workflows across Social Work (SW) and Social Work Coordinator (SWC) functions
• Ensure workflows are clearly documented, consistently applied, and scalable across regions and pods
• Identify operational inefficiencies and implement process improvements to drive performance and consistency
• Ensure workflows, tools, and expectations are clearly understood and executed by frontline staff
• Translate training strategy into structured, repeatable training processes and materials
• Lead direct management of Social Work Coordinators, including performance expectations, coaching, and accountability, workload distribution and capacity planning, and improve visibility into SWC capacity, productivity, and output
• Standardize SWC scope of work and ensure alignment with operational priorities
• Build SWC capabilities to support evolving functions
• Lead implementation of priority initiatives and pilots, including transportation workflows, 360 integration, and Pharmacy outreach aligned to HEDIS gaps
• Translate program goals into operational workflows, SOPs, and tracking mechanisms
• Coordinate across Ops, Clinical, Tech, and Reporting teams to ensure successful execution
• Monitor pilot performance, identify barriers, and adjust workflows as needed

Senior Azure Platform Engineer

Senior Director, Change Management

Director, Solution Architecture

System Administrator

Principal Software Engineer

Technical Product Manager

Director of Clinical Quality and Compliance

Pod Engagement Specialist

Licensing Specialist

Pod Engagement Specialist

RN, Bilingual

Market Manager

Social Services Manager

Manager, Social Services