Monogram Health

Technical Product Manager

• Create and maintain the product roadmap, outline the features, enhancements, and updates for the product over time.
• Understand pain points of operations team.
• Align roadmap to business objectives.
• Collaborate with engineers and administrators to define technical solutions, evaluate trade-offs, and ensure that features are feasible to build within given constraints.
• Use data analysis to help inform the product roadmap or help resolve ad hoc issues.
• Effectively communicate and collaborate with both technical and non-technical stakeholders to ensure a shared understanding of the requirements.
• Ensure that the documented requirements are accurate, complete, and aligned with the stakeholders' expectations.
• Perform validation testing to ensure features align with intent.
• Exhibit excellent time management, organizational, and prioritization skills and an ability to balance and fulfill multiple priorities.
• Performs other duties as assigned.

Customer Retention Specialist

• Engage with patients to identify and understand their concerns, ensuring that all interactions are approached with compassion and attention to detail.
• Review and analyze patient information and previous communications to assess individual patient needs and identify concerns.
• Utilize your comprehensive knowledge of Monogram Health’s services and processes to effectively address patient concerns and inquiries.
• Collaborate with clinical staff to share insights from patient feedback and assist in identifying solutions that enhance overall patient experience and outcomes.
• Provide patients with clear information regarding Monogram Health’s services, ensuring they feel supported and informed throughout their care journey.
• Maintain accurate and thorough documentation of patient feedback, concerns, and follow-up actions taken to address issues.
• Facilitate timely follow-up with patients to verify that their concerns have been resolved and document outcomes for future reference.

Care Center Retention Specialist

Salesforce Developer

• Facilitates collaboration with the Salesforce Administrators and Developers to validate business requirements and review proposed technical designs, including any considerations (e.g., security, scalability, limits).
• Conducts peer review of any designed builds.
• Develop/Review/understand Apex (classes and triggers), Visualforce, (based on specific requirements) to extend Salesforce as needed to support business requirements of higher degree and complexity.
• Serves as part of the Salesforce team developing Custom User Interfaces, including Visualforce pages/Lightning pages, Aura Components, and Lightning Web Components.
• Use Salesforce APIs to integrate with other systems used in the organization.
• Adhere to Salesforce best practices, maintain code documentation, and write / maintain test classes for all custom development.
• Take ownership of project development release cycles to implement and deploy new/updates to existing applications and code.
• Collaborate with IT / Developers for other systems as needed to integrate across the business.
• Implements and optimizes data validation, deduplication, and cleansing strategies to ensure high-quality data in Health Cloud.
• Ensures HIPAA, SOC2, and general Salesforce security best practices are consistently applied, including field-level security, encryption, and audit logging.
• Troubleshoots governor limits, optimize SOQL queries, and design scalable batch/async processing solutions.
• Demonstrates a proactive attitude to Salesforce enhancements and bringing existing code into best practices.• Assist with planning and scheduling the rollout of new features and updates, coordinating with various stakeholders to align with business objectives.
• Assist different Salesforce environments (e.g., development, testing, staging) and manage the deployment of changes across the release pipeline.
• Implement and maintain a version control system (e.g., Git) to track changes and manage code merges.
• Utilize and manage Continuous Integration/Continuous Deployment (CI/CD) tools like Jenkins, GitLab CI, or AutoRABIT to automate the application development and deployment stages.
• Identify and mitigate potential release risks, ensuring system stability and reliability before and after deployment.
• Review, develop and maintain comprehensive documentation for release plans and deployment activities.
• Establish and enforce change control policies, including peer code reviews, quality gates, and rollback plans.
• Implement and maintain automated regression testing for deployments (e.g., Provar, Selenium, or custom Apex test frameworks).
• Familiarity with Copado, Gearset for Salesforce DevOps; ADO for Agile collaboration.

Senior Salesforce Developer

Analyst

• Optimize the current Trend Analytics toolset within an evolving enterprise data warehouse (EDW) framework, emphasizing organizational governance and efficient processes.
• Perform analysis to identify trend drivers; translate insights and opportunities into actionable strategies.
• Collaborate cross-functionally with Clinical and Operations leaders to assess, value and measure actionable initiatives that impact performance and outcomes.

Senior Analyst, Medical Economics

Program Manager

• Collaborate with program leaders to analyze current processes and develop and implement new workflows and initiatives in an effort to streamline operations
• Develop and maintain Salesforce dashboards and reporting tools to monitor operational performance and clinical KPIs
• Use data to drive continuous improvement, adjust workflows, and proactively identify potential issues
• Serve as a go-to resource for specialty clinicians for operational issues, workflows, and productivity questions
• Provide project management support for larger initiatives, including creating project plans and tracking milestones, timelines, progress, and action items to ensure timely and successful completion
• Create and maintain program playbooks, toolkits, best practices, job aids, and business documentation to support scaling and operational consistency
• Own and manage recurring process audits, ensuring adherence to protocols, timely completion, and accurate submission of results; analyze findings to inform continuous improvement
• Coordinate and track progress for in-house clinician education programs, including specialty program onboarding, to include schedule coordination, checklist management, and act as a concierge throughout the onboarding process
• Develop program performance reporting and present performance metrics in regular meetings with organizational leaders to align programmatic expectations and outcomes
• Develop executive-level PowerPoint presentations for various stakeholders to communicate new initiatives, project status, program performance, and help to drive transparency and alignment on key projects and performance

Program Manager – Strategy

QA Engineer

• Develop comprehensive test plans based on project requirements and specifications.
• Define testing strategies for Salesforce & custom applications, considering various aspects such as integration, data migration, and customization.
• Execute manual and automated test cases to verify the functionality and performance of applications.
• Identify, document, and track software defects through the development lifecycle.
• Perform regression testing to ensure the stability of existing functionalities after new releases.
• Create and maintain detailed test documentation, including test plans, test cases, and automated test scripts.
• Work closely with cross-functional teams, including developers, business analysts, and product owners, to understand project requirements.
• Communicate effectively with stakeholders to provide updates on testing progress, issues, and resolutions.
• Identify opportunities for process improvement within the QA process, create buy in and enact positive change.
• Exhibit excellent time management, organizational, and prioritization skills and an ability to balance and fulfill multiple priorities.

Quality Assurance Engineer

Actuary

• Collaborates with team members from strategy, clinical, and new market functions to identify data driven opportunities to add value to existing and potential partners.
• Uses analytical tools to identify meaningful trend drivers with linkage to financial results.
• Presents models during workgroup calls and explains analyses to drive audience.
• Required to meet person with internal and/or external stakeholders to facilitate team and business priorities/opportunities.
• Applies fundamental actuarial principles in analyzing healthcare claims data.
• Develops, maintains, and analyzes projections models.
• Reconciles actuarial inputs and outputs.
• Coordinates with external actuaries and assists with quarterly revenue reconciliation.
• Maintains valuation model for opportunity analysis.

Actuarial Analyst II

• Provide leadership and expertise in actuarial modeling of VBC programs
• Partner with key stakeholders across medical economics, clinical and client partnership functions
• Manage forecast assumptions and interpret financial results
• Collaborate with team members from strategy, clinical and new market functions to identify data driven opportunities to add value to existing and potential partners
• Develop analytical tools to identify meaningful trend drivers, with linkage to financial results
• Work with legal and business development to outline value based economics for contracts
• Apply fundamental actuarial principles in analyzing healthcare claims data
• Develop, maintain, and analyze projection models
• Reconcile value-based care settlements
• Coordinate with external actuaries and report monthly results
• Maintain valuation model for opportunity analysis
• Establish actuarial procedures and document for internal use

Director, Actuarial Services

Platform Engineer

• Design and implement robust, scalable, and efficient data models and pipelines across cloud-based platforms
• Develop, optimize, and maintain ETL/ELT pipelines using Azure Data Factory and Databricks
• Build and orchestrate Databricks Notebooks and Jobs using PySpark, Spark SQL, or Scala Spark
• Develop and manage data models, data warehousing solutions, and data integration architectures in Azure
• Implement Azure Functions, Azure WebApps, and Application Insights to support microservices and monitor distributed systems
• Configure and manage Databricks clusters, including autoscaling, Photon acceleration, and job orchestration
• Collaborate with cross-functional teams to support data-driven decision-making and analytics use cases
• Ensure data quality, governance, and security across the data lifecycle
• Collaborate with product managers by estimating technical tasks and deliverables
• Uphold the mission and values of Monogram Health in all aspects of your role and activities

Data Platform Engineer

Administrative Assistant

• Manage Travel APP calendars and identify high impact visits to schedule
• Call to schedule and reschedule patients when needed
• Meet daily targets for visits scheduled to ensure maximum utilization of Travel APPs
• Communicate and collaborate with Travel APP Leadership and Market Leadership to meet needs of the Market
• Perform other duties as assigned
• Uphold the mission and values of Monogram Health in all respects

Travel Administrative Coordinator

• Under the supervision of the VP, Technology Operations, the Technical Product Manager will bridge the gap between business needs and technical solutions by gathering, analyzing, and translating requirements, ensuring that data projects align with strategic goals
• Create and maintain the product roadmap, outline the features, enhancements, and updates for the product over time
• Understand pain points of operations team
• Align roadmap to business objectives
• Collaborate with engineers and administrators to define technical solutions, evaluate trade-offs, and ensure that features are feasible to build within given constraints
• Use data analysis to help inform the product roadmap or help resolve ad hoc issues
• Effectively communicate and collaborate with both technical and non-technical stakeholders to ensure a shared understanding of the requirements
• Ensure that the documented requirements are accurate, complete, and aligned with the stakeholders' expectations
• Perform validation testing to ensure features align with intent
• Exhibit excellent time management, organizational, and prioritization skills and an ability to balance and fulfill multiple priorities

Vice President

• Serve as a leader of the analytics development team, which includes a balance between active development of reporting insights and tools using SQL, Python, and the Microsoft BI platform, and organizational planning and communication.
• Responsible for developing and enhancing the reporting platform at Monogram Health – owning the reporting product and roadmap, consolidation, standardization, metrics governance, and ultimate delivery of key milestones.
• Lead and develop a high-performing team of data analysts, and analytics engineers with a culture of innovation leveraging practical application of AI, machine learning, automation, continuous improvement.
• Develop and implement reporting strategies to track and analyze key performance indicators (KPIs) across various business functions, ensuring quality, timeliness, and effectiveness.
• Engage with cross-functional partners to make decisions on feature prioritization, balancing business needs with feasibility and cost, and take an iterative approach to report role outs to increase speed of value delivery.
• Actively contribute to the advancement of capabilities through thought leadership, providing strategic guidance in building and standardizing the reporting ecosystem and connecting reporting insights to deliver clear, actionable recommendations to senior leadership.

Technical Product Manager

Care Center Retention Specialist

Senior Salesforce Developer

Senior Analyst, Medical Economics

Program Manager – Strategy

Quality Assurance Engineer

Actuarial Analyst II

Director, Actuarial Services

Data Platform Engineer

Travel Administrative Coordinator

Technical Product Manager

Vice President, Value-Based Care Analytics, Reporting