Pod Engagement Specialist

Monogram Health

Pod Engagement Specialist coordinating patient visits and engagement at Monogram Health. Liaising between patients and Pod clinicians to ensure optimal scheduling and patient experience.

Posted 7/15/2026full-timeRemote • South Carolina • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong scheduling and customer service skills, ensuring timely post-hospital discharge visits and effective communication with patients and clinicians. Proficient in navigating multiple systems to optimize field staff calendars and resolve scheduling issues.

Highest-signal resume keywords

Scheduling ExperienceCustomer Service SkillsVerbal And Written CommunicationTechnical ProficiencyCritical-Thinking Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingCalendar ManagementVisit ReassignmentMulti-TaskingTime Management

Soft Skills

CommunicationAdaptabilityProblem-Solving

Tools & Technologies

SalesforceAthenaMicrosoft Office SuiteDoxy

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Post-Hospital Discharge VisitsPatient OutreachPod AssignmentsField Staff Optimization

About the role

Key responsibilities & impact

Ensures Post-Hospital Discharge Visits (PHDV) are scheduled within 72 hours of the patients discharge date.
Responsible for scrubbing clinician calendars for the following week ensuring quality visits and optimization of field staff calendars.
Outreach patients with missed visits within the last 3 days to have visit rescheduled.
Completes visit reassignment for clinicians who are not available, including being out of office, transfer to a different role, or have left the Company.
Adheres to scheduling criteria when reassigning the patient to another clinician.
Performs various Pod assignments delegated by direct supervisor on an as needed/requested basis and as time allows.
May be required to provide coverage to other Pods, Regions, and the like based upon business need and may be required to change schedule.
Participates in Pod huddles, which includes Market Manager, MAC, and POD leadership.
Ability to work on site and to adhere to attendance standards.

Requirements

What you’ll need

High School Diploma or GED required.
Minimum of one (1) year customer service, medical, scheduling, or other related experience; or, six (6) months’ prior Monogram Health Engagement Specialist experience required.
Demonstrated verbal and written communication skills to communicate effectively and professionally with patient, clinicians, and others within and external to the Company.
Ability to complete tasks within established timeframes.
Demonstrated ability to multi-task and to adjust to changing priorities.
Demonstrated technical proficiency to use and navigate through multiple systems (e.g., Salesforce, Athena, Microsoft Office Suite, Doxy), and use of multiple computer screens.
Ability to use critical-thinking skills to solve basic to moderately complex system and or staffing issues.

Benefits

Comp & perks

Opportunity to work in a dynamic, fast paced, and innovative care management company that is transforming the delivery of kidney care.
Competitive salary
Comprehensive medical, dental, vision and life insurance
Flexible paid leave & vacation policy
401(k) plan with matching contributions