Manager, Social Services

Monogram Health

Manager for Social Services Program at Monogram Health overseeing workflows and operational performance. Responsible for design, implementation, and continuous improvement of processes and training.

Posted 6/27/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Design, implement, and continuously refine standardized workflows across Social Work (SW) and Social Work Coordinator (SWC) functions
Ensure workflows are clearly documented, consistently applied, and scalable across regions and pods
Identify operational inefficiencies and implement process improvements to drive performance and consistency
Ensure workflows, tools, and expectations are clearly understood and executed by frontline staff
Translate training strategy into structured, repeatable training processes and materials
Lead direct management of Social Work Coordinators, including performance expectations, coaching, and accountability, workload distribution and capacity planning, and improve visibility into SWC capacity, productivity, and output
Standardize SWC scope of work and ensure alignment with operational priorities
Build SWC capabilities to support evolving functions
Lead implementation of priority initiatives and pilots, including transportation workflows, 360 integration, and Pharmacy outreach aligned to HEDIS gaps
Translate program goals into operational workflows, SOPs, and tracking mechanisms
Coordinate across Ops, Clinical, Tech, and Reporting teams to ensure successful execution
Monitor pilot performance, identify barriers, and adjust workflows as needed

Requirements

What you’ll need

Bachelor’s degree in Social Work, Healthcare Administration, Public Health, or related field; Master’s degree preferred.
Minimum of five (5) years of experience in healthcare operations, social services, or behavioral health
Experience managing teams and driving operational performance
Demonstrated ability to build workflows and scale programs
Experience with training development and implementation preferred
Advanced analytical and reporting skills (Excel, PowerBI, Salesforce preferred)

Benefits

Comp & perks

Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources
Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave
Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

workflow designprocess improvementtraining developmentperformance managementcapacity planninganalytical skillsreporting skills

Soft Skills

leadershipcoachingcommunicationcollaborationaccountability

Certifications

Bachelor’s degree in Social WorkBachelor’s degree in Healthcare AdministrationBachelor’s degree in Public HealthMaster’s degree in related field