Mohawk Industries

Account Manager

• Perform sales calls including traveling to customers and making sales presentations
• Provide customer service to resolve issues
• Monitor territory performance and improve as necessary
• Assist in establishing sales objectives and ensuring compliance with established policies
• Develop territory coverage plan to meet goals
• Perform analysis on region opportunities and develop sales forecasts

Territory Manager – Dual

Sales

• Partner with the Stone Sales team's internal departments and external service providers to resolve issues
• Assist in the development and management of sales, inventory, and other various operational programs
• Provide advanced sales reporting metrics and dashboards
• Make recommendations based on external and internal data related to sales, marketing, and merchandising activities
• Provide input to Sales leadership about trends and changes and make recommendations about future courses of action necessary
• Assist Stone Sales team in ensuring any customer compliance programs are monitored and objectives are met to minimize financial impacts
• Identify and help implement opportunities for process improvement within the Sales Operations function and recommend implementation enhancements to streamline sales support processes
• May work directly with external customers and internal functions to provide relevant and accurate sales data and forecasts
• May assist with the creation of sales proposals and presentations by collaborating with the Sales teams
• Perform other duties as needed.

Senior Stone Sales Project Specialist

Operations

• Manage store operations and personnel to ensure all activities are performed in accordance with company policies
• Achieves revenue, budget and other business objectives for each fiscal year
• Develops business relationships with key customers
• Clearly defines goals and objectives for SSC personnel
• Provides leadership and direction in the pursuit of store objectives
• Develops and implements strategic plans to accommodate corporate goals
• Advises customer on product selection and pricing
• Analyzes and controls expenditures of SSC to conform to budgetary requirements
• Ensures prudent credit transactions and manages account collections
• Manages store metrics to ensure performance
• Ensures compliance with Human Resource policies

Sales Center Manager V – Operations

Human Resources

• Perform various functions in support of finishing department operations, including shipping, loading and delivery of flooring products, scrap, and milling dust.
• Perform pre-operational safety checks and complete a vehicle inspection report before operating equipment.
• Recharge lift truck battery or replace/refuel gas tank.
• Keep designated finishing lines stocked with all material needs.
• Monitor all milling typhoons for milling dust collection.
• Unload goods from storage areas, bin locations or trailers.
• Ability to multi-task and stay focused on safety while performing job duties.

LIFT TRUCK OPERATOR III – IVC Finishing

Manager

• Participate in sales calls with the Field Sales team member to supplement selling efforts.
• Collaborate with Sales Operations and Sales leadership to develop and manage sales forecasting and targets for the geography and field sales team members.
• Build and maintain relationships with key customers with the geography and collaborate with Sales Representatives to address any needs or issues of key accounts.
• Conduct market analysis to understand local trends, competition, and customer behavior, using insights to adopt sales strategies and approaches to drive sales.
• Conduct regular sales team meetings to review performance, share updates, review best practices, and communicate organizational strategies.
• Serve as a point of contact for the Field Sales team to help resolve customer issues or concerns.
• Ensure the use of the customer relationship management (CRM) system by Field Sales team to manage customer interactions, sales activities, and pipeline management.
• Monitor Field Sales team members’ selling techniques and customer interactions to evaluate performance and provide constructive feedback on techniques, strategies, and tactics.
• Monitor geographical expense reporting to ensure adherence to budgets and company travel and expense policies.
• Achieves revenue, budget, and other business objectives for each fiscal year for assigned market.
• Develops and implements strategic plans to accommodate corporate goals in assigned market.
• Analyzes sales reports showing sales volumes, profit loss (EVA), and margins utilizing analytics tools.
• Ensures compliance with HR policies including hiring, firing, performance management, and DOT compliance.
• Performs other duties as needed.

Market Manager

Customer Support

• Providing a variety of support such as servicing walk in customers
• Completing sales transactions conjunction of material handling duties
• Pull/assemble customers’ orders and inventory checks
• Operating forklift and/or crane equipment
• Addressing and resolving customer complaints
• Processing payments and receipts, preparing performance reports
• Completing stock replenishment orders and checking outbound orders for accuracy

Customer Service, Warehouse Associate

• Manages store operations and personnel to ensure compliance with company policies.
• Achieves revenue, budget and other business objectives for each fiscal year.
• Develops business relationships with key customers.
• Defines goals and objectives for SSC personnel and measures performance.
• Provides leadership and direction in the pursuit of store objectives.
• Communicates and works closely with customers to maximize market penetration.
• Analyzes sales reports and controls expenditures of SSC to conform to budget.

Sales Center Manager – Operations

Business Development Rep

• Drive the development and execution of comprehensive business development plans
• Provide leadership to the Business Development team, setting clear objectives and strategies aligned with overall company goals
• Develop and implement strategies to drive revenue growth through new customer acquisition, market expansion, and strategic partnerships
• Cultivate and maintain high-level relationships with key clients, strategic partners, and industry influencers
• Utilize market research and analyses to identify customer needs, industry trends, and competitor activities to enhance the company’s sales strategies
• Foster a collaborative and results-driven team culture, ensuring the team is equipped to achieve ambitious sales targets
• Lead high-level contract negotiations, ensuring favorable terms for the company while maintaining strong client relationships by collaborating with legal and finance teams
• Identify opportunities for process improvements and operational efficiency within the business development function and drive continuous improvement initiatives to enhance the effectiveness of sales processes
• Perform other duties as needed

Director, Business Development

• Servicing walk-in customers
• Completing sales transactions
• Material handling duties
• Conducting inventory checks
• Producing daily sales reports
• Maintaining a clean and organized facility

Customer Service – Warehouse Associate

• Perform sales calls and travel to customers and potential customers
• Provide customer service and resolution of issues
• Monitor territory performance against established objectives
• Assist in developing a territory coverage plan
• Provide timely reporting of activities

• Managing store operations and personnel to ensure all activities are performed in accordance with company policies and procedures.
• Achieves revenue, budget and other business objectives.
• Develops business relationships with key customers.
• Clearly defines goals and objectives for personnel to measure performance.
• Provides leadership and direction in the pursuit of store objectives.
• Communicates and works closely with customers to maximize market penetration.
• Develops and implements strategic plans to accommodate corporate goals.
• Advises customer on product selection, pricing and sales volume.
• Analyzes and controls expenditures to conform to budgetary requirements.
• Ensures prudent credit transactions and manages account collections.
• Participates in the planning process by providing accurate sales forecasts.
• Communicates the safety program goals and ensures associates are properly trained.

Sales Center Manager IV – Operations

• Responsible for managing store operations and personnel to ensure all activities are performed in accordance with company policies and procedures.
• Achieves revenue, budget and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Clearly defines goals and objectives for SSC personnel to measure performance and communicates these objectives to the staff on a regular basis.
• Provides leadership and direction in the pursuit of store objectives with employees.
• Communicates and works closely with customers to maximize market penetration and margin potential.
• Develops and implements strategic plans to accommodate corporate goals.
• Advises customer on product selection, pricing and sales volume and continues to build customer relations.
• Analyzes and controls expenditures of SSC to conform to budgetary requirements.
• Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the “on Demand” reporting process.
• Ensures prudent credit transactions and manages account collections.
• Participates in the planning process by providing accurate, achievable sales forecasts.
• Align achievements with corporate goals, standards, and objectives.
• Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.
• Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties.
• Assists where necessary.
• Recruits, hires and manages SSC staff associates. Includes daily support and direction, as well as on-going performance management and development.
• Manages store metrics to ensure performance.
• Maintains store KPI’s to meet audit expectation requirements.
• Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.
• Performs other related duties as required.

Sales Center Manager – Operations Level IV

• Responsible for managing store operations and personnel
• Achieves revenue, budget and other business objectives
• Develops business relationships with key customers
• Clearly defines goals and objectives for SSC personnel
• Provides leadership and direction in pursuit of store objectives
• Communicates closely with customers to maximize market penetration
• Develops and implements strategic plans
• Analyzes and controls expenditures to conform to budgetary requirements
• Manages store metrics and ensures performance
• Ensures compliance with Human Resource policies
• Performs other related duties as required.

• Participate in sales calls with the Field Sales team member to supplement selling efforts.
• Collaborate with Sales Operations and Sales leadership to develop and manage sales forecasting and targets.
• Build and maintain relationships with key customers.
• Conduct market analysis to understand local trends, competition, and customer behavior.
• Conduct regular sales team meetings to review performance, share updates, review best practices.
• Serve as a point of contact for the Field Sales team to help resolve customer issues.
• Ensure the use of the customer relationship management (CRM) system by Field Sales team.
• Monitor Field Sales team members’ selling techniques and customer interactions.
• Monitor geographical expense reporting to ensure adherence to budgets.

Account Executive

• Increases commercial sales in designated sales territory by calling on Architects, Designers, and National Accounts
• Develops and implements an approved marketing Plan
• Travels throughout assigned regions to call on customers
• Identifies and establishes relationships with architectural and design firms
• Pursues new and maintains existing National Accounts
• Follows up and reports information
• Emphasizes new product promotion during sales calls
• Schedules regular product knowledge seminars
• Develops in-depth knowledge of Dal-Tile products
• Maintains frequent communication with SSC staff

Territory Manager – Dual

Senior Stone Sales Project Specialist

Sales Center Manager V – Operations

LIFT TRUCK OPERATOR III – IVC Finishing

Market Manager

Customer Service, Warehouse Associate

Sales Center Manager – Operations

Director, Business Development

Customer Service – Warehouse Associate

Territory Manager – Dual

Sales Center Manager IV – Operations

Sales Center Manager – Operations Level IV

Sales Center Manager – Operations Level IV

Market Manager

Architecture and Design Sales Representative