Mohawk Industries

Supply Chain

• Manage day-to-day activities of the implementation, optimization, and maintenance of EDI/B2B solutions.
• Lead a team in managing EDI strategy and resolving technical issues.
• Collaborate closely with IT teams and external vendors to ensure successful deployment and utilization of EDI/B2B tools and platforms.
• Manage a team responsible for system support, maintenance, and enhancements.
• Collaborate with customer service, sales, IT, and external vendors to troubleshoot and resolve system-related issues.
• Oversee the testing, configuration architecture, and deployment of new system functionalities.
• Analyze system performance and supply chain data to identify opportunities for process improvement and cost savings.
• Develop and implement strategies for optimizing system workflows.
• Provide guidance and training to team members and end-users.
• Maintain and update system documentation.
• Support cross-functional projects and initiatives.

Supply Chain Manager

Marketing

• As a Copywriting Intern, you will develop messaging as part of the Creative Department and larger Marketing Department.
• You will hone your skills in drafting clear, compelling copy for various media — such as video scripts, web pages, print and digital ads, email campaigns, point of purchase, blog posts, and social posts.
• Your focus will be to write engaging copy that meets both marketing objectives and creative standards.
• As an intern, you will work closely with our Copy Team to support ongoing initiatives and contribute to creative projects, while gaining hands-on experience and valuable insight into the marketing industry.
• During the first week of the internship, your team will lay out exact project details.

Copywriter, Marketing

Sales

• Provides interior design advice and product expertise, facilitates tile and stone selection, and project development/support, ensuring the completion of selection/sales for all customers.
• Uses the showroom as a selling tool to drive specifications, sales, and brand awareness.
• Logs all client showroom visits, contact information, and detailed customer preference and selection notes in CMT.
• Effectively communicates with customers and internal team members to follow the lead and ensure tracking/follow-up and sales closure.
• Reports sales closures monthly.
• Prospects for new business with an emphasis on Custom Builders and Residential Designers.
• Makes outside sales calls as needed and follows up on leads to grow and drive business.
• Maintains showroom samples and merchandising, including ordering, receiving, and maintaining models and displays.
• Ships customer examples as needed to drive sales.
• Plans and hosts showroom tours and small and large events for industry trade to drive customer sales.
• Attends outside trade events to develop industry relationships and build brand awareness.
• Evening and weekend hours are required.

Showroom Sales Specialist

Customer Support

• Provide customer service to walk-in customers
• Complete sales transactions
• Perform material handling duties
• Conduct inventory checks
• Operate forklift equipment
• Maintain a clean and organized facility
• Obey safety rules and report unsafe conditions

Customer Service, Warehouse Associate

Procurement

• gain hands-on experience in the supply chain field
• working in areas like: procurement & purchasing, transportation, distribution, and logistics
• lay out exact project details during the first week of the internship
• showcase accomplishments during the “Intern Expo” event

Purchasing Intern

Manager

• Achieves revenue, budget and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Clearly defines goals and objectives for SSC personnel to measure performance.
• Provides leadership and direction in the pursuit of store objectives.
• Communicates and works closely with customers to maximize market penetration and margin potential.
• Develops and implements strategic plans to accommodate corporate goals.
• Advises customer on product selection, pricing and sales volume.
• Analyzes sales reports showing sales volume, profit loss (EVA) and margins.
• Ensures prudent credit transactions and manages account collections.
• Participates in the planning process by providing accurate sales forecasts.
• Communicates the safety program goals and expectations and ensures associates are properly trained.
• Trains, leads and develops associates in various operational areas.
• Recruits, hires and manages SSC staff associates.

SC Manager III

Operations

• Manages store operations and personnel to ensure all activities are performed in accordance with company policies and procedures.
• Achieves revenue, budget and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis.
• Provides leadership and direction in the pursuit of store objectives with employees.
• Communicates and works closely with customers to maximize market penetration and margin potential.
• Develops and implements strategic plans to accommodate corporate goals.
• Advises customer on product selection, pricing and sales volume and continues to build customer relations.
• Analyzes and controls expenditures of SSC to conform to budgetary requirements.
• Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the on Demand reporting process.
• Ensures prudent credit transactions and manages account collections.
• Participates in the planning process by providing accurate, achievable sales forecasts.
• Align achievements with corporate goals, standards, and objectives.
• Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.
• Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties. Assists where necessary.
• Recruits, hires and manages SSC staff associates. Includes daily support and direction, as well as on-going performance management and development.
• Manages store metrics to ensure performance.
• Maintains store KPIs to meet audit expectation requirements.
• Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.

Sales Center Manager – Operations Level VI

• Develop and execute strategies to drive new business and relationships in the assigned markets.
• Recruit, train, lead, and develop associates in all areas of job specific responsibilities.
• Clearly define goals and objectives for Showroom personnel to measure performance and regularly communicate these objectives to personnel.
• Log all client showroom visits, contact information, and customer preference and selection notes in CMT.
• Promote showroom through all aspects of marketing/media and events concentrating to optimize exposure.
• Maintain and update design aid tools that help secure customer sales.
• Make outside sales calls and follow up on leads as needed.
• Responsible for the safe operations of the Gallery, including proper opening and closing of the store.
• Plan and host events to draw new customers into the Showroom.
• Maintain showroom samples and merchandising.
• Attend industry related events to network and promote the showroom.
• Make decisions on behalf of the team within the parameters of the unit or sub-unit.
• Recommend changes to unit or sub-unit policies.
• Provide direction to team according to established policies and management guidance.
• Oversee day-to-day work schedules and plans.
• Act as an advisor to unit or sub-units and may become actively involved in resolving problems.
• Exercise judgment within defined procedures and policies.
• Review relevant factors to analyze situations and resolve issues.
• Perform other duties as needed.

Showroom Sales Manager

• Achieves revenue, budget and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis.
• Provides leadership and direction in the pursuit of store objectives with employees.
• Communicates and works closely with customers to maximize market penetration and margin potential.
• Develops and implements strategic plans to accommodate corporate goals.
• Advises customer on product selection, pricing and sales volume and continues to build customer relations.
• Analyzes and controls expenditures of SSC to conform to budgetary requirements.
• Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the on Demand reporting process.
• Ensures prudent credit transactions and manages account collections.
• Participates in the planning process by providing accurate, achievable sales forecasts.
• Align achievements with corporate goals, standards, and objectives.
• Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.
• Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties. Assists where necessary.
• Recruits, hires and manages SSC staff associates. Includes daily support and direction, as well as ongoing performance management and development.
• Manages store metrics to ensure performance.
• Maintains store KPIs to meet audit expectation requirements.
• Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.
• Performs other related duties as required.

• Managing store operations and personnel to ensure all activities are performed in accordance with company policies and procedures.
• Achieving revenue, budget and other business objectives for each fiscal year.
• Developing business relationships with key customers within the store coverage area.
• Clearly defining goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis.
• Providing leadership and direction in the pursuit of store objectives with employees.
• Communicating and working closely with customers to maximize market penetration and margin potential.
• Analyzing and controlling expenditures of SSC to conform to budgetary requirements.
• Analyzing sales reports showing sales volume, profit loss (EVA) and margins utilizing the on Demand reporting process.
• Recruiting, hiring and managing SSC staff associates; includes daily support and direction, as well as on-going performance management and development.

Human Resources

• Act as a point of contact for employee relations matters, addressing concerns and providing guidance
• Facilitate conflict resolution and foster a positive workplace culture
• Maintain understanding of organization departments to build positive relationships
• Ensure legal compliance by monitoring and interpreting applicable HR federal, state, and company requirements, laws, and regulations
• Assist in the performance management process, including goal setting and performance reviews
• Provide guidance to managers and employees on performance related matters
• Facilitate administration of the company’s diverse compensation programs
• Keep HR management informed and seek direction on complex issues
• Conduct exit interviews and analyze data to identify trends
• Provide feedback to management based on exit interview findings
• Implement small-scale HR projects, events, and programs
• Analyze trends and provide summary reports to management
• Serve as a trusted HR advisor to employees and managers
• Stay informed about HR trends and best practices
• Provide counsel on company policies and workplace issues
• Advise managers on employment law interpretation
• Perform other duties as needed

Human Resources Generalist

• Routinely participate in sales calls with the Field Sales team member to supplement selling efforts.
• Collaborate with Sales Operations and Sales leadership to develop and manage sales forecasting and targets for the geography and field sales team members.
• Build and maintain relationships with key customers with the geography and collaborate with sales representatives to address any needs or issues of key accounts.
• Conduct market analysis to understand local trends, competition, and customer behavior, using insights to adopt sales strategies and approaches to drive sales.
• Collaborate with Sales Operations and Sales leadership to optimize geographic assignments for Field Sales team members to maximize sales opportunities and customer satisfaction.
• Conduct regular sales team meetings to review performance and best practices, share updates, and communicate organizational strategies.
• Serve as an escalation contact for the Field Sales team to help resolve customer issues or concerns.
• Oversee the use of the customer relationship management (CRM) system by Field Sales team to manage customer interactions, sales activities, and pipeline management.
• Monitor Field Sales team members’ selling techniques and customer interactions to evaluate performance and provide constructive feedback on techniques, strategies, and tactics.
• Monitor geographical expense reporting to ensure adherence to budgets and company travel and expense policies.
• Perform other duties as needed.

District Manager

Account Manager

• Perform sales calls, which includes traveling to customers and potential customer’s facilities
• Provide customer service to ensure resolution of issues
• Communicate customer requirements and request support from other departments
• Monitor territory performance against established objectives
• Provide product specific customer feedback to product line managers

Territory Manager – Fashion

• Lead and oversee project management activities to ensure marketing initiatives are delivered on time, within scope, and aligned with business objectives
• Manage and execute all marketing initiatives for the Lowe’s account, a critical and high-impact driver of overall business performance
• Supervise and provide strategic direction to the Marketing Specialist supporting the Menards account, including workload management, performance coaching, and cross-functional coordination
• Manage the digital advertising purchases, add new accounts that purchase campaigns, and confirm yearly budgets as well as per campaign
• Develop marketing materials for various platforms
• Analyze market data and identify key performance indicators (KPIs) to measure the effectiveness of marketing initiatives
• Support retailers, ad agencies, and Sales teams
• Facilitate day-to-day marketing support for various teams
• Manage and strategize the development of product sales tools and marketing campaigns to support product launches
• Participate in the development and communication of product strategy and the introduction of new products with various departments and customers
• Develop and maintain channel-specific event calendar for assigned businesses
• Manage major customer events and sales meetings such as customer councils, sales rep councils, etc.
• Build and maintain Mohawk Event Standards and Guidelines to drive consistent brand experience
• Identify target accounts and develop actionable sales plans to drive adoption of marketing programs
• Manage large cross-functional projects or processes
• Coach, review, and delegate work to lower-level professionals
• Influence others regarding policies, practices, and procedures
• Leverage creativity and comprehensive process, technical, or operational understanding to resolve a wide range of issues
• Contribute to departmental strategy and goal development
• Creatively and strategically support key business objectives
• Participate in and may manage large, cross-functional projects or initiatives with strategic importance
• Perform high-level critical thinking, detailed information gathering, and application of business knowledge
• Proactively investigate and/or lead investigations of alternative approaches, technologies, or partnerships
• Collaborate with and may lead functional or cross-functional teams to generate solutions to complex problems
• Perform other duties as needed

Marketing Manager

• Ensure effective and efficient coordination between the Company and its customers
• Process sales orders and resolve customer product or service issues
• Provides customer account management in a call center environment
• Answer customer inquiries, provide samples, and complete sales transactions
• Handle a high volume of inbound calls using ACD (Automated Call Distribution)
• Key in orders, process faxes, and prepare reports
• Interface with various groups to address customer inquiries and order issues

Supply Chain Manager

Copywriter, Marketing

Showroom Sales Specialist

Customer Service, Warehouse Associate

Purchasing Intern

SC Manager III

Sales Center Manager – Operations Level VI

Showroom Sales Manager

Sales Center Manager – Operations Level VI

Sales Center Manager – Operations Level VI

Human Resources Generalist

District Manager

Territory Manager – Fashion

Marketing Manager

Customer Service Representative II