Mohawk Industries

Digital Marketing

• Develop and implement comprehensive search engine optimization and paid media strategies aligned with company objectives
• Lead technical audits and coordinate with development teams to implement site optimizations
• Manage on-page optimization efforts including metadata, schema markup, internal linking, and content structure
• Plan, execute, and optimize paid search campaigns across platforms such as Google Ads and Microsoft Ads
• Develop and manage paid social strategies across relevant platforms including LinkedIn, Meta, Pinterest, and others as applicable
• Oversee full-funnel digital campaigns, including awareness, consideration, conversion, and re-targeting initiatives
• Manage digital marketing budgets, bidding strategies, and forecasting to maximize return on investment
• Monitor and improve KPIs and overall performance metrics
• Conduct testing on ad copy, landing pages, and audience segmentation to improve campaign effectiveness
• Analyze performance data and adjust strategies to optimize results
• Stay current on industry trends, including AI-driven search and generative engine optimization practices
• Develop defined processes and tools for ROI measurement, lead management, and performance tracking
• Collaborate with cross-functional teams including Marketing, Sales, IT, and Legal to ensure campaigns meet brand standards and compliance requirements

Digital Marketing Manager

Customer Support

• Ensure effective and efficient coordination between the Company and its customers
• Process sales orders and resolve customer product or service issues
• Provides customer account management in a call center environment
• Order entry, order inquiry, product information, order status, pricing, stock check, and transportation management
• Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution)
• Responsible for keying in orders, processing faxes, and preparation of reports
• Interfaces with various groups including internal teams and SSCs to address customer inquiries
• Participates in special projects and performs additional duties as required

Customer Service Rep II

Human Resources

• Assists HR function by coordinating and supporting HR processes and programs.
• Supports defined functional areas within HR in all areas of administrative services and special projects as needed.
• Research confidential employee data and runs reports as needed.
• Codes invoices and processes for payment as required for defined areas of support.
• Research questionable invoices as necessary.
• Provides basic administrative support, i.e., maintaining calendars, scheduling meetings, arranging travel, auditing expense reports, ordering supplies/catering, answering phones, opening & distributing mail, drafting communications and presentations, etc.
• Maintains document control of forms, policies, and procedures.
• Plan and coordinate HR-related events.
• Maintain facility organization charts and employee directory.
• Review payroll/timekeeping processes.
• Process forms and maintain records, including paper and electronic HR files, unemployment claims, employee service rewards, and other documents.
• Provide first line of support for HR systems and processes.
• Answer or refer employees to available resources for HR policy-related questions.
• Receive, distribute, and complete Department of Labor unemployment-related documents.
• Perform other duties as needed.

HR Coordinator

Manager

• Provide leadership and direction to the Technical Services team.
• Develop and implement strategies to improve manufacturing efficiency.
• Ensure that all manufacturing processes meet quality standards.
• Implement and maintain quality management systems.
• Identify opportunities for process improvement.
• Lead and support continuous improvement initiatives.
• Serve as a subject matter expert on manufacturing processes.
• Collaborate with R&D and Engineering teams to introduce new products.

Senior Manager, Technical Services

Sales

• Routinely participate in sales calls with lower-level managers and/or field sales team members to supplement selling efforts
• Develop and manage sales forecasting and targets all geographies and/or segments
• Collaborate with sales operations and leadership to optimize geographic assignments
• Conduct market analysis to understand local trends, competition, and customer behavior
• Stay abreast of industry trends, competitor activities, and market dynamics
• Partner with cross-functional departments including marketing, product development, customer experience
• Leads regular sales team meetings to review performance, share updates, review best practices
• Serve as an escalation contact for the geography and/or segment
• Identify and implement opportunities for process improvement

Regional VP Sales – Strategic Accounts, Hospitality

• Develops, manages, and is directly responsible for sales and operations for the Stone Centers of the region.
• Directs and coordinates the implementation of standard policies, sales initiatives, and procedures across the region.
• Responsible for leading the Stone Sales Reps, Stone Center Managers, and the regional Dimensional Stone Sales Team.
• Achieves revenue, budget, and other business objectives for assigned locations.
• Attracts, retains, develops, and directs the associates in their assigned region.
• Trains Location Managers and Sales Representatives on selling techniques, presentation skills, product knowledge, and internal procedures.
• Analyzes and develops effective pricing and price strategies.
• Develops business relationships with key customers within assigned regions.
• Defines goals and objectives and communicates them regularly.
• Measures Manager's and Sales Representatives’ performance against objectives.
• Communicates clearly and works closely with Directors of OPS to accomplish Operational goals and targets.
• Collaborates with peers to establish policies, procedures, and pricing focused on delivering profitable growth.
• Works closely with the Safety Coordinator and Director of OPS to ensure regional locations are focused and proactively enhancing all safety procedures and daily actions within their region.

Senior Director of Sales

Account Executive

• Conducts weekly sales calls - includes servicing existing customers as well as cold calling potential customers (average 4-5 cold calls per week).
• Prepares weekly Sales and Call reports.
• Develops monthly strategy for sales calls and prepares monthly travel calendar based on that strategy.
• Conducts area market analysis of top accounts in each area include top Dealers, top Contractors and top Builders.
• Researches area market product data to determine the types, styles and sizes most commonly purchased in the area to determine sales strategy.
• Grows market share by increasing sales and sales volume while maintaining company approved product margin goals.
• Completes Positive Action Forms for all cold calls resulting in a display, rack and/or sale.
• Utilizes influence and negotiation skills to sell and/or place displays in customers showrooms.
• Conducts client follow-ups via phone calls, letters and/or emails.
• Establishes and maintains client files and performs timely follow up on programs and projects.
• Provides PK seminars to customers.
• Utilizes On Demand reporting to achieve sales objectives.
• Performs other duties as required.

Sales Representative

• Provides a variety of support such as servicing walk-in customers
• Completing sales transactions in conjunction with material handling duties
• Pulling/assembling customers’ orders and inventory checks
• Operates crane forklift equipment
• Maintains clean and organized facility by sweeping, trash removal, restroom cleaning and general office maintenance
• Maintains a safe working environment by obeying safety rules

Customer Service Representative II

• Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
• Respond promptly to customer inquiries through various channels, including phone, email, and chat.
• Work proactively to resolve customer issues and provide timely solutions.
• Coordinate communication with customers and associates.
• Serve as a customer experience resource for other associates.
• Maintain accurate and organized records of customer interactions and resolutions.

Customer Experience Coordinator

Account Manager

• Perform sales calls, which includes traveling to customers and potential customer’s facilities to share information and support, making sales presentations to prospective and present clients, calculating and quoting prices, taking orders and closing transactions
• Provide customer service to ensure resolution of issues within marketing policies
• Communicate customer requirements and request support from other departments as necessary
• Monitor territory performance against established objectives and guidelines, taking strategic action to improve performance
• Provide product specific customer feedback to product line managers, management or customer service personnel as appropriate to assist in achieving company’s mission, vision and objectives
• Assist in establishing sales objectives for the territory in conjunction with the District Manager and ensure sales activities in the territory comply with established policies, procedures and practices
• Provide timely reporting of activities in the field and special reporting to assist in the business and product planning
• Assist in developing a territory coverage plan, which defines the type of support and frequency of customer contact required to meet territory goals
• Perform analysis on region opportunities and develop forecast for sales by customer and product and others statistical reports as required on a timely basis

Territory Manager

Business Intelligence Developer

• Responsible for establishing and maintaining an adaptable and flexible Business Intelligence architecture to provide consistent and high-quality data architecture
• Participate on project teams serving as an IT technical expert on strategic long-range and highly complex projects that span the organization, crossing business unit boundaries
• Develop Analytics solutions to meet business needs, partly by capitalizing on emerging technologies and adapting technologies to the needs of the customer
• Monitor and report on the status of multiple concurrent project efforts; proactively review and interpret performance against operating plans and standards; provide information and reports to subordinates on interpretation of results and approve changes in plans; present reports on project performance, changes, enhancements, scope variations, and other related matters and/or participate in key management activities and committees advising IT senior management and business unit project sponsors accordingly
• Document and maintain best practices, project standards, procedures, application, quality objectives and lessons learned; ensure that applications systems are developed in a way that complies with architectural/development standards and established methodologies and practices
• Provide direction to team according to established policies and management guidance
• Work with Global IT COE colleagues and project sponsors/customers to determine the long-term application architecture and strategy
• Perform other duties as needed.

Senior BI Specialist

Accounting Manager

• Provide strategic leadership to the accounting department.
• Supervise and manage a team of accounting professionals, providing guidance and mentorship.
• Oversee the preparation and analysis of comprehensive financial statements, including balance sheets, income statements, and cash flow statements.
• Ensure timely and accurate financial reporting to senior management and external stakeholders.
• Lead the development, monitoring, and analysis of budgets.
• Conduct in-depth financial analysis to support strategic decision-making.
• Coordinate and manage internal and external audits.
• Identify opportunities for process improvement within the accounting department.
• Collaborate with senior management on financial strategies and planning.

Director of Accounting

Product Manager

• Define and iterate the multi-year roadmap for pricing tools, aligning with business goals and strategic priorities.
• Translate business outcomes into epics and user stories; prioritize and manage the backlog across Pricefx, SAP/Vistex, and downstream data integration.
• Drive releases for key initiatives such as Entitlement Group pricing logic, Residential and Commercial price registration, limited time price expirations, pricing guidance change Logs, agreement approvals, and batch updates.
• Champion a ‘sales-first’ user experience: test with real users, gather UAT feedback, and ensure offline/table-based options complement online tools.
• Lead enablement and training plans in partnership with Sales Enablement.
• Orchestrate cross-functional delivery with Pricing Operations, Analytics, Sales, Product Management, IT, and Commissions.
• Partner with IT/Data Engineering on Datamart design, data completeness validation, and system health.
• Ensure downstream data integrity (Xchange, Vistex, SAP) and instrument dashboards for effective price management.
• Embed auditability and controls (e.g., price change logs, MPI rules/guardrails, regional agreements workflows).
• Support post-mortems and ‘go/no-go’ readiness reviews.
• Define success metrics (adoption, guidance adherence, turnaround time, margin uplift) and run dashboard ‘road shows’ with business units.
• Manage dependencies, communicate schedule changes, and maintain stakeholder confidence through transparent status and issue resolution.

Strategic Pricing Product Manager

Operations

• Managing store operations and personnel to ensure compliance with company policies and procedures
• Achieving revenue, budget and other business objectives for each fiscal year
• Developing business relationships with key customers
• Clearly defining goals and objectives for SSC personnel
• Providing leadership and direction in the pursuit of store objectives
• Communicating with customers to maximize market penetration
• Developing and implementing strategic plans
• Advising customers on product selection and pricing
• Analyzing and controlling expenditures
• Participating in the planning process for accurate sales forecasts
• Communicating the safety program goals and ensuring associates are trained
• Training, leading, and developing associates in various operational areas
• Recruiting, hiring, and managing SSC staff associates
• Managing store metrics to ensure performance
• Ensuring compliance with Human Resource policies

Sales Center Operations Manager

• Identify training needs and provide coaching to employees in the areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• May perform a variety of customer service, warehouse, and office administration duties as necessary.
• Assist with developing business relationships with key customers within the store coverage area.
• Advise customers on product selection, pricing and sales volume and continues to build customer relations.
• Provide feedback to management regarding staff performance evaluations.
• Responsible for the overall operations with regards to freight, shrink, margins and overtime.
• Address and resolve operational issues, conflicts, and challenges that may arise within the team.
• Ensure associates follow standard safety procedures to comply with corporate safety program standards.
• May assume management responsibilities in the absence of the Manager.
• Perform other duties as needed.