Customer Experience Coordinator
Mohawk Industries
full-time
Posted on:
Location Type: Office
Location: Dallas • Texas • United States
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About the role
- Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
- Respond promptly to customer inquiries through various channels, including phone, email, and chat.
- Work proactively to resolve customer issues and provide timely solutions.
- Coordinate communication with customers and associates.
- Serve as a customer experience resource for other associates.
- Maintain accurate and organized records of customer interactions and resolutions.
Requirements
- Bachelor’s degree in a related field or equivalent education and/or experience
- 0-2 years’ relevant experience or equivalent education and/or experience
- Excellent communication, problem solving, and organizational skills
- Able to multitask, prioritize, and manage time effectively
- High level of integrity and discretion in handling sensitive and confidential data
- Proficient using Microsoft Office Suite products
Benefits
- Company Match on 401k
- Employee Purchase Discount
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order processingcustomer claimspurchase ordersrecord keeping
Soft Skills
communicationproblem solvingorganizational skillsmultitaskingprioritizationtime managementintegritydiscretion
Certifications
Bachelor’s degree