Sales Center Operations Manager
Mohawk Industries
full-time
Posted on:
Location Type: Office
Location: Waco • Texas • United States
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About the role
- Managing store operations and personnel to ensure compliance with company policies and procedures
- Achieving revenue, budget and other business objectives for each fiscal year
- Developing business relationships with key customers
- Clearly defining goals and objectives for SSC personnel
- Providing leadership and direction in the pursuit of store objectives
- Communicating with customers to maximize market penetration
- Developing and implementing strategic plans
- Advising customers on product selection and pricing
- Analyzing and controlling expenditures
- Participating in the planning process for accurate sales forecasts
- Communicating the safety program goals and ensuring associates are trained
- Training, leading, and developing associates in various operational areas
- Recruiting, hiring, and managing SSC staff associates
- Managing store metrics to ensure performance
- Ensuring compliance with Human Resource policies
Requirements
- HS diploma and 5+ years relevant sales experience required
- Bachelor's degree in Business or related field and 1+ years of relevant sales experience
- 4 years prior selling experience
- Prior customer service experience is a plus
- Minimum 2 years previous management experience
- Strong interpersonal skills, excellent written and verbal communication skills
- Analytical aptitude; time management and organizational skills
- Proven training, teamwork, and leadership skills
- Ability to “multi-task.”
- Must be proficient in MS Word, Excel, and PowerPoint
- Must be Dal-Tile certified to operate powered industrial trucks.
Benefits
- Company Match on 401k
- Employee Purchase Discount
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales experiencebudget managementstrategic planningexpenditure analysissales forecastingproduct selectionpricing strategystore operations managementcompliance managementstaff management
Soft Skills
interpersonal skillswritten communicationverbal communicationanalytical aptitudetime managementorganizational skillstraining skillsteamworkleadership skillsmulti-tasking
Certifications
Dal-Tile certification