Mohawk Industries

Customer Service Rep II

Mohawk Industries

full-time

Posted on:

Location Type: Office

Location: Derry • New Hampshire • United States

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About the role

  • Ensure effective and efficient coordination between the Company and its customers
  • Process sales orders and resolve customer product or service issues
  • Provides customer account management in a call center environment
  • Order entry, order inquiry, product information, order status, pricing, stock check, and transportation management
  • Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution)
  • Responsible for keying in orders, processing faxes, and preparation of reports
  • Interfaces with various groups including internal teams and SSCs to address customer inquiries
  • Participates in special projects and performs additional duties as required

Requirements

  • High School Diploma or GED equivalency required
  • 3+ years of call center or customer service experience
  • Focus on customer account management preferred
  • Excellent oral and written communication skills
  • Good voice quality that is conversational and professional
  • Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
  • Ability to demonstrate strong organizational and problem-solving skills
  • Ability to demonstrate strong interpersonal relationship-building skills
  • Moderate level of computer skills in Word and Excel
  • Detail-oriented with the ability to multi-task, manage priorities, and manage time effectively
  • Ability to work in a fast-paced environment
Benefits
  • Company Match on 401k
  • Employee Purchase Discount
  • Tuition Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order entryorder inquiryproduct informationorder statuspricingstock checktransportation managementcustomer account managementcall center experiencereport preparation
Soft Skills
oral communicationwritten communicationorganizational skillsproblem-solving skillsinterpersonal skillsattention to detailmulti-taskingtime managementrelationship-building skillsability to follow instructions
Certifications
High School DiplomaGED equivalency