Assistant Manager, SSC
Mohawk Industries
full-time
Posted on:
Location Type: Office
Location: Charlotte • North Carolina • United States
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About the role
- Identify training needs and provide coaching to employees in the areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
- May perform a variety of customer service, warehouse, and office administration duties as necessary.
- Assist with developing business relationships with key customers within the store coverage area.
- Advise customers on product selection, pricing and sales volume and continues to build customer relations.
- Provide feedback to management regarding staff performance evaluations.
- Responsible for the overall operations with regards to freight, shrink, margins and overtime.
- Address and resolve operational issues, conflicts, and challenges that may arise within the team.
- Ensure associates follow standard safety procedures to comply with corporate safety program standards.
- May assume management responsibilities in the absence of the Manager.
- Perform other duties as needed.
Requirements
- Bachelor’s degree in a related field or equivalent education and/or experience.
- 6-8 years’ relevant experience or equivalent education and/or experience.
- 1-3 years of management experience.
- Proficient using Microsoft Office Suite products.
Benefits
- Company Match on 401k
- Employee Purchase Discount
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceorder managementpurchasingwarehouse dutiesoffice administrationtruck managementsystem processesperformance evaluationssafety proceduresmanagement
Soft Skills
coachingbusiness relationship developmentcustomer relationsfeedback provisionconflict resolutionoperational issue resolutionteam management