Medtronic

Robotics

• Manages and drives the day to day activities of the Spine Enabling Technologies Strategic Sales Initiatives.
• Has clearly defined objectives and required activities.
• Accountable for Sales and performance regionally focused activities.
• Consistent in approach to specific Spine Enabling Technologies sales activities and “pull through” strategies.
• Collaborates with the Spinal Sales region, districts and territories.
• Creates regional sales growth plans to meet and exceed company AOP and ensures proper execution.
• Works in tandem with the Spinal Sales Reps to identify prospective new users for Spine Enabling Technologies.
• Drives conversion of surgeons to Spine Enabling Technologies procedures.
• Aggressively seeks new customers and formulates follow-up plans for such action.
• Is present during surgical evaluations of the Spine Enabling Technologies procedure.
• Acts as a Spine-based resource for Spine Enabling Technologies to empower our core spine reps to help drive Spine Enabling Technologies procedures at their accounts.
• Works in concert with Spinal Sales Reps and District Managers on local projects, programs and Spine Enabling Technologies activities where appropriate.
• Assists with specific Spine Enabling Technologies Field Training for our Core Spine Sales Force to increase overall sales and case support competencies.
• Works closely with field sales partners to ensure adequate knowledge, experience, and commitment to mission in order to maintain competitive advantage in all geographic locations.
• Helps ensure the success of Spine Enabling Technologies sales/marketing plans and sales objectives through sales efforts directed towards sales representatives and customers.
• Attends and participates in sales meetings, training programs, conventions and trade shows as directed.
• Conducts hands-on training sessions for core spine reps, physicians and hospital staff.
• Leads to ensure residents and fellows are trained at academic institutions on Spine Enabling Technologies procedures.
• Completes MBO requirements and periodic reporting as dictated by the senior leadership team.
• Provides a clinical resource for surgeons, clinicians and other being trained.
• Participates in in-house sponsored customer training at designated sites.
• Possesses extensive knowledge and familiarity with key literature.
• Has a solid understanding of competitive lateral devices in the U.S.
• Adheres to company policies and conducts all business in an ethical manner.
• Complies with all Medtronic Neuroscience policies.

Nav & Robotics Specialist

Customer Success Manager

• Design and implement a scalable customer engagement strategy for the US market
• Build and develop a team of customer engagement specialists, while managing own strategic accounts
• Build and refine process, reporting, software tools and interface with other teams to enable successful execution of engagement with the live customer base
• Monitor account health post Go-live and create and execute action plans to increase adoption, maximize platform utilization and prevent churn
• Interactive and engaging relationship management of the live customer base, driving customer satisfaction and product adoption, retention, renewal and expansion
• Analyze, present and discuss data insights with clinicians and administrators, with an ability to understand their operational and clinical goals
• Influence and collaborate with the wide Medtronic sales team to increase confidence with Touch Surgery Ecosystem technology and drive commercial results
• Lead customer business reviews - engage with clinical and administrative stakeholders and ensure polished communication and collaboration with Surgeons, Nurses, Administrators, OR Managers, Residents and Hospital IT
• Develop and maintain a deep understanding of the Touch Surgery Ecosystem and build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into product development
• Identify and discuss with hospital stakeholders (clinical and managerial) new use cases for our products in line with customer needs, and new product feature developments
• Develop and maintain a deep understanding of the Touch Surgery Ecosystem and how to integrate it with clinical workflows
• Reinforce product training and introduce new features/upgrades to the clinical teams
• Product operation and troubleshooting, supported by our expert technical teams
• Augment implementation capacity and assist in the Go-Live of our technologies for selected projects, in support of the Implementation team
• Supports and manages various components of the customer lifecycle (such as, the pre-sales process, set-up, onboarding and training, onsite engagement, technical support, customer renewals, product improvements, up- and cross-selling and coaching of the commercial team) to maintain customer loyalty and satisfaction
• Tracks customer performance, maintains customer engagement, acts as a consultant, and deploys strategies so product value can be harnessed to the maximum while enabling customer goal achievement

Customer Engagement Manager

Marketing

• Lead strategy and execution for the Endoscopy and Surgical Robotics portfolios
• Drive growth through strong market insight, positioning, and cross-functional collaboration
• Conduct competitive product analysis and market research of product consumer behavior and professional audience
• Develop production and marketing strategies and tactics to ensure effective product placement
• Serve as technical adviser, demonstrating products and troubleshooting product issues
• Manage product line profitability to AOP
• Partner with Medical Affairs and Training and Education teams to execute training events

Marketing Manager

Sales

• Plan, direct, and monitor the activities of sales and technicians’ team within your specified zone to achieve established sales targets
• Develop and/or implement business strategies for existing and potential accounts
• Manage the day-to-day activities of a sales team in order to implement the organization's overall sales and support strategy for your assigned zone
• Develop and maintain strong relationships with all key account personnel and relevant functions in order to support selling, market development, service efforts and clinical programs
• Identify opportunities and develop new programs to meet the organization's sales plans to increase market share
• Assess the needs for the addition of new selling programs and processes, conduct competitive analysis, and implement strategies
• Coach sales representatives and technicians on the technical aspects of the organization's products and services, on marketing campaigns and sales promotions, and on sales techniques, procedures, and standards that will help them achieve their sales targets

Sales Supervisor

Manager

• Lead a team of Start-up Specialists responsible for utilizing Medtronic Hugo™ Robotic Assisted Surgery Systems
• Achieve high robotic system utilization in the assigned area
• Attend meetings with hospital clients, leading conversations around hospital robotics programs with clinical and managerial stakeholders
• Develop and engage with hospital executives to expand the use of RAS technology

Robotic Startup Specialist Manager

• Lead a team of Start-up Specialists (SUS) responsible for the utilization of the Medtronic Hugo™ Robotic Assisted Surgery Systems to a selected list of existing hospital clients
• Achieve a high and growing robotic system utilization in the assigned area
• Attend meetings with hospital clients, together with the SUS, to lead conversations around hospital robotics programs
• Engage with surgeon teams and KOLs to develop Hospital Robotics Programs to promote robotic assisted surgery technology
• Structure and develop presentations, actions plans and wrap-around proposals of best clinical practices
• Lead negotiations in complex meetings with hospital leaders
• Work independently in the region and align with manager on critical points

Robotic Startup Specialist Manager – West Region

Account Manager

• Achieve annual sales objectives through selling and supporting the Company’s neurovascular products
• Develop clinical and administrative relationships in assigned accounts
• Formulate a grow and defend territory strategy
• Demonstrate High Performance Practices and competencies
• Promote and sell Medtronic's Neurovascular products and services within assigned area
• Responsible for developing, building, and strengthening long-term relationships with stakeholders
• Pursue leads, assess needs and provide product services
• Collaborate across key internal stakeholder groups
• Conduct and/or evaluate market research
• Develop and/or implement market development plans/strategies
• Assess customer needs and feedback regarding new products and communicate to internal stakeholders
• Complete business analytics and regional reporting assignments
• Conduct quarterly business reviews to exhibit achievement of sales goals
• Maintain awareness of competitive products and marketing practices
• Participate fully in training on new products and procedures
• Adjust customer complaints in accordance with Company policy

Territory Manager – Neurovascular

Product Specialist

• Responsible for the implementation and training of Medtronic’s Endoscopy Solutions customers on clinical indications and applications of the Bravo pH Monitoring System, the ManoScan Manometry and pH-Impedance systems, the SmartPill System, and any other products that may be developed, sold or promoted by Medtronic Endoscopy Solutions
• Serve as the clinical product expert responsible for developing greater customer depth in both product and clinical understanding across Medtronic Endoscopy Solutions full product portfolio
• Product demonstration to physicians and nurses on how to perform all procedures related to Medtronic Endoscopy Solutions offerings
• Handling product installations
• Continuously developing greater depth of knowledge on Medtronic Endoscopy Solutions offerings
• Provide product demonstration and clinical education to targeted accounts through 1:1 and group interactions
• Lead post-sales activities, including implementation, product education, in-servicing, and ongoing support
• Support regional sales strategy; working with regional sales team to achieve business plans
• Support regional sales efforts in lead generation and pre-sale clinical evaluations and demonstrations of reflux and manometry products
• Conducting/supporting local, regional and national educational courses targeted to physicians, nurses and medical personnel
• Collaborate and share best practices with other CSs to help support them and their regions

Clinical Product Specialist

Account Executive

• Responsible for the Operating Unit strategy: development and execution of plans for centers within the assigned sales territory, driving and ensuring alignment of sales and service targets.
• Promotes and sells Medtronic’s products and services within assigned geographic area and/or specific customer account to meet or exceed targets.
• Responsible for developing, building, and strengthening long-term relationships with stakeholders including distributors and healthcare professionals.
• Responsible for pursuing leads, assessing needs and providing product services to maximize the benefits derived from Medtronic’s products and/or services.
• Identify growth opportunities, ensure the collection of market and competitive data, trends and metrics, ensure inventory management.
• Provide technical support, information and demonstration of related Medtronic products.
• Provide training and education for HCPs in approved sites to ensure proper use of products.
• Assist marketing in developing training and educational activities and in increasing enrollment.
• Provide nursing and/or medical expertise to support case reports, journal articles and clinical reports from clinicians, represent Medtronic at conferences and symposiums.
• Communicate customer feedback on new products and/or modifications to existing products or applications to internal stakeholders including R&D, Operations and Marketing.
• Develop and execute on therapy awareness and market development plans/strategies as needed to treat more patients with therapy.

Sales Representative – Private & Public Sector

• Provide clinical and technical support and training to physicians and staff on the Electrophysiology mapping and navigation system and all Cardiac Ablation products
• Educate and train physicians, hospital personnel and office staff on technical matters relating to Cardiac Ablation products and related procedures
• Promote the safe and effective use of Medtronic CAS products and related procedures
• Understand and support national, regional and territory sales objectives to achieve or exceed sales goals within all CAS products
• Develop and cultivate customer relationships resulting in incremental business
• Work in partnership with Marketing, Training & Education, Business Development & Regional Business Director to identify and close potential sales opportunities
• Collaborate and strategize with the team to conduct customer training for mapping and other Cardiac Ablation Solutions products
• Manage sales of Cardiac Ablation products within a specific territory
• Serves as an effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support
• Serve as a regional champion to share your experience and influence others to be proficient in the mapping technology

Sales Representative, Mapping

• Lead strategy and execution for the Endoscopy and Surgical Robotics portfolios.
• Partner closely with Sales, Clinical, and Product teams to develop compelling value propositions.
• Conduct competitive product analysis and market research.
• Develop production and marketing strategies to ensure effective product placement.
• Manage product line profitability and revise plans based on quarterly progress.

IT Support

• Define and drive the enterprise architecture vision, principles, and strategic direction aligned with business strategy and enterprise priorities
• Own and maintain enterprise-wide current state and future state architecture roadmaps across business, application, data, integration, and technology layers
• Collaborate with IT Value Stream leadership and Business Unit leadership to shape enterprise-wide transformation initiatives and ensure architectural coherence
• Drive rationalization and simplification of enterprise platforms, processes, and capabilities to maximize the value of enterprise assets
• Own and mature the Enterprise Business Architecture discipline across the organization
• Define and maintain enterprise business capability models, value streams, and end-to-end process architectures
• Partner with business and IT leadership to align business strategy, operating models, and technology roadmaps
• Use business architecture to guide portfolio prioritization, investment decisions, and transformation sequencing
• Ensure business architecture informs enterprise landscape rationalization and technical debt reduction strategies
• Establish a comprehensive enterprise-wide view of the application, data, integration, and technology landscape
• Identify duplication, fragmentation, aging platforms, and sources of technical debt across the enterprise
• Partner with IT and business leaders to embed rationalization and technical debt reduction into transformation programs, roadmaps, and investment planning
• Act as a driving force to ensure rationalization and technical debt strategies translate into funded execution and realized outcomes
• Track progress, measure benefits, and continuously refine strategies to ensure sustained enterprise impact
• Develop, maintain, and evolve enterprise architecture standards, principles, reference architectures, and frameworks aligned with enterprise vision and strategy
• Establish and operate an effective enterprise architecture governance model that balances agility and speed with architectural discipline
• Provide architectural oversight and assurance for major programs, initiatives, and investments
• Manage and mitigate architectural risks while ensuring adherence to security, privacy, and regulatory requirements

Senior IT Director – Enterprise Architecture

• Represent Medtronic CA Solutions as the point of contact for assigned accounts
• Responsible for sales, service, clinical / tech support
• Manage overall relationship between CAS and account
• Conduct sales calls to promote, sell, and service Medtronic's CA Solutions’ products and services
• Implement quarterly sales plan and achieve sales goals and objectives
• Maintain knowledge of Medtronic CAS products and support sales efforts of same
• Coordinate customer activities at all meetings as assigned
• Complete administrative reporting as assigned (for example: expense reports, account profiles and analysis, daily planners, competitive updates, and inventory log)
• Provide ongoing field intelligence reports on competitive activity, changes in markets, distribution, and pricing, as well as input on customer preferences and product features
• Cost-effectively manage time and assets
• Effectively utilize sales collateral to support promotional and territorial needs
• Train and educate customers to gain incremental business and expand market
• Maintain proficient level of product knowledge in all assigned product lines
• Advise customers of changes and developments related to CAS products, indications, approvals, protocols and safety information.

Principal Sales Representative, CAS

• Collaborates with key stakeholders to coordinate, develop and execute clinical strategies to achieve short- and long-term business objectives within region as it relates ablation solutions activities and program.
• Drive execution of key CAS initiatives to achieve Group, OU and Regional level goals.
• Maximize regional personnel performance by managing, developing and motivating clinical support employees to deliver unsurpassed patient care, physician/AHP support and technical expertise in the hospital, and other care settings.
• This position will require up to 50% travel within their dedicated territory
• Lead all regional clinical support related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional clinical guidance
• Partner with sales team to drive key clinical support initiatives and provide assessments via periodic business reviews that highlight the value of Medtronic ablation clinical support to our customers
• Work with regional leadership to align resources based on business priorities and appropriate clinical support demands
• Lead and drive changes focused on strengthening of EP acumen, prioritization of understanding and implementation of expanded EP ablation solutions to the customer, and customer engagement
• Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve ablation solution expansion business objectives
• Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary.
• Lead regional Clinical Specialists to execute on key goals and objectives
• Assist employees with goal setting, performance reviews, and individual development planning (IDP’s).
• Responsible Clinical Specialist recruiting and hiring. Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.
• Understands national, regional and territory sales objectives. Works in partnership with account managers and CAS Regional Manager to achieve/exceed goals
• Serves as effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support
• Promotes the safe and effective use of Medtronic CAS products and related procedures.
• Ensure efficient, effective use of inventory, expenses and assets
• Represents Medtronic CAS during ablations procedures to provide clinical guidance, technical assistance, and customer engagement
• Partner with education team and internal resources to facilitate and lead the training of new and tenured field personnel
• Educates and trains physicians, hospital personnel and office staff on CAS products and procedures. (e.g. one-on-one training sessions, in-service education programs, seminars and/or outside symposiums)
• Supports and provides training and resources for hospital staff to enable them to conduct training for their personnel.

Regional Clinical Service Manager

Director

• Serve as the primary IT partner and visible face of IT to senior leadership across HR, Payroll, Legal and Compliance
• Act as a trusted enterprise IT representative for broader IT topics, strategy discussions, and cross-domain initiatives impacting the business
• Build and sustain strong executive-level relationships grounded in trust, credibility, and delivery
• Develop deep business and domain knowledge personally and across the IT team so technology decisions are shaped by strategy regulatory requirements and operational realities
• Partner with business leaders to co-create digital and technology roadmaps aligned to enterprise priorities outcomes and value realization
• Establish and operate a mature Business Relationship Management model that enables structured engagement, shared accountability and continuous alignment between IT and business stakeholders
• Own the full lifecycle of HR, Payroll, Legal and Compliance technology platforms, including availability, performance, security, compliance, and cost management
• Ensure audit-ready, reliable, and scalable operations across systems, data, and integrations
• Act as a force multiplier and thought leader who drives change through digital transformation jointly with business partners
• Lead enterprise digital transformation initiatives across HR, Payroll, Legal and Compliance, aligning technology, process, and operating model change
• Champion adoption of AI, automation, and GenAI to improve productivity, insight generation, decision support, and user experience

Nav & Robotics Specialist

Customer Engagement Manager

Marketing Manager

Sales Supervisor

Robotic Startup Specialist Manager

Robotic Startup Specialist Manager – West Region

Territory Manager – Neurovascular

Clinical Product Specialist

Sales Representative – Private & Public Sector

Sales Representative, Mapping

Marketing Manager

Senior IT Director – Enterprise Architecture

Principal Sales Representative, CAS

Regional Clinical Service Manager

Senior Director – Enterprise Business Platforms