Customer Service Specialist – Service & Repair

Medtronic

Customer Service Specialist supporting Medtronic’s healthcare technology service and repair customer care organization. Managing escalations, daily operations, systems projects, and continuous improvement.

Posted 8/26/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service operations within a regulated MedTech environment, focusing on process improvement, stakeholder management, and data-driven decision-making to enhance customer satisfaction and service quality.

Highest-signal resume keywords

Customer Service ManagementAnalytical Problem-SolvingStakeholder ManagementProcess ImprovementUser Acceptance Testing (UAT)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer OperationsService SupportData AnalysisQuality ProcessesProject Management

Soft Skills

Excellent CommunicationProactive MindsetOwnership

Tools & Technologies

SAPSalesforceService Management Systems

Industry Keywords

MedTechHealthcareRegulated IndustriesContinuous Improvement Methodologies

About the role

Key responsibilities & impact

Act as a subject matter expert and escalation point for complex customer cases and service-related issues
Support daily customer care operations, managing customer requests, quotations, orders, escalations, and follow-up activities
Partner with Customer Care Representatives, service engineers, repair centers, logistics teams, and other stakeholders to deliver an exceptional customer experience
Drive continuous improvement initiatives by identifying process gaps, simplifying ways of working, and implementing sustainable solutions
Participate in projects, system implementations, and User Acceptance Testing (UAT) activities
Support quality and compliance requirements in a highly regulated MedTech environment
Analyze operational performance, identify trends, and use data-driven insights to improve service quality and customer satisfaction
Share knowledge, support onboarding and training activities, and help develop capabilities across the wider Customer Care team
Directly support healthcare providers and contribute to patient care

Requirements

What you’ll need

A bachelor's degree or equivalent higher education qualification
Several years of experience in customer service, customer operations, service support, or a related environment
Experience managing complex customer situations, escalations, or cross-functional processes
Strong analytical and problem-solving skills
Ability to identify improvement opportunities and drive change in a structured way
Excellent communication and stakeholder management skills
A proactive mindset with the confidence to take ownership and influence others
Interest in healthcare, medical technology, technical services, or regulated industries
Professional proficiency in English
Experience with SAP, Salesforce, service management systems, quality processes, project work, or continuous improvement methodologies is beneficial
An additional European language is highly valued

Benefits

Comp & perks

Medtronic offers a competitive Salary and flexible Benefits Package
A wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage
Short-term incentive called the Medtronic Incentive Plan (MIP)