Customer Service Representative – Service & Repair

Medtronic

Customer Service Representative supporting Medtronic’s Nordic medical-device repair operations. Managing service requests, customer escalations, logistics coordination, and process improvements.

Posted 8/26/2026full-timeRemote • 🇩🇰 DenmarkMid-LevelSenior💰 DKK 352,000 - DKK 528,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and operations within a regulated MedTech environment, with a focus on quality, compliance, and process improvement. Proficient in managing service requests and collaborating with cross-functional teams to resolve customer issues effectively.

Highest-signal resume keywords

Customer Service ExperienceProfessional Proficiency in English and Finnish/Swedish/Norwegian/DanishQuality and Compliance SupportProcess Improvement InitiativesUser Acceptance Testing (UAT) Participation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Request ManagementQuotation ManagementOrder ManagementCustomer Escalation HandlingProblem SolvingAttention to DetailMulti-Priority Management

Soft Skills

Strong Communication SkillsRelationship BuildingProactive ApproachOwnership

Industry Keywords

MedTechHealthcareTechnical Service EnvironmentContinuous Improvement

About the role

Key responsibilities & impact

Act as the primary point of contact for customers throughout the service and repair journey
Manage service requests, quotations, orders and follow-up activities
Collaborate with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues
Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up
Support quality and compliance requirements in a highly regulated MedTech environment
Contribute to process improvements and continuous improvement initiatives
Participate in projects, system enhancements and User Acceptance Testing (UAT) activities

Requirements

What you’ll need

Experience in customer service, operations, service support or a related environment
Professional proficiency in English and Finnish/Swedish/Norwegian/Danish
A genuine passion for helping customers and solving problems
Strong communication skills and the ability to build positive relationships
Excellent attention to detail and a quality-focused mindset
Ability to manage multiple priorities in a fast-paced and continuously evolving environment
Proactive approach and willingness to take ownership
Interest in healthcare, medical technology or technical service environments

Benefits

Comp & perks

Competitive Salary and flexible Benefits Package
Wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage
Short-term incentive called the Medtronic Incentive Plan (MIP)