McKesson

Account Manager

• Manage all aspects of the technology relationship with customers
• Develop, grow, and maintain territory relationships
• Coordinate and collaborate with business units to ensure client requests are handled swiftly and successfully
• Manage day-to-day relationships with assigned clients using iKnowMed G2 EHR, CVP, Practice Insights, and Ontada Health
• Demonstrate current knowledge of applications, appropriate workflow, and necessary practice support
• Participate in account implementation to facilitate transition from implementation to account management
• Support and adhere to the McKesson Specialty Health Compliance Program, including Code of Ethics and Business Standards
• Build and develop customer relationships with sales partners, network counterparts, and internal teams
• Develop and maintain a territory business plan
• Provide post-go-live support, training and retraining, workflow review and optimization, best-practice implementation, and program-related support
• Support iKM G2 go-lives
• Assist customers with accurate and timely issue resolution and deliver high customer satisfaction

Customer Success Account Manager

QA Engineer

• Execute functional, integration, regression, and end-to-end testing for complex healthcare applications
• Design, develop, and maintain automated test scripts and reusable test frameworks
• Write and execute SQL queries to validate application functionality, business logic, and data integrity
• Collaborate with software engineers, product owners, and QA team members throughout the software development lifecycle
• Create automated UI, API, and integration tests within CI/CD pipelines
• Identify, document, and track defects through resolution
• Analyze requirements and user stories to develop comprehensive test coverage
• Participate in code reviews and contribute to quality engineering best practices
• Monitor test results, regression coverage, and quality metrics to support continuous improvement
• Support adoption of automation-first testing practices and emerging AI-assisted testing capabilities
• Limited travel may be required for team collaboration and business meetings

Software QA Analyst

Operations

• Lead and develop a team providing advanced technical operations support, incident command, and escalation management
• Establish operational standards, performance expectations, and capability development plans for Technical Operations Support
• Oversee Tier-2 support, including network operations, production diagnostics, service restoration, and controlled remediation
• Ensure readiness and execution of Incident Command capabilities for high-severity service disruptions
• Partner with engineering, site reliability engineering, product, and operations teams to accelerate issue resolution and improve service reliability
• Drive operational excellence through process improvement, incident analysis, and service performance initiatives
• Lead vendor and partner escalations to restore service and resolve customer-impacting issues
• Ensure participation in a structured 24x7 on-call model supporting operational escalation and Incident Command coverage

Senior Manager, Technology Operations Support

Engineering Manager

• Lead the FastAuth engineering team within the Specialty Access & Affordability value stream
• Own delivery, team health, and technical direction for FastAuth
• Operate as a peer to other engineering leaders on value-stream decisions
• Lead engineers working across React front ends, .NET services, and event-driven Azure integrations
• Plan and execute multiple workstreams, set goals, and hold the team accountable
• Prioritize investment across the project portfolio and refocus efforts when needed
• Run operating cadences within SAFe, including PI planning
• Unblock the team by addressing root causes
• Define FastAuth's vision aligned with company priorities
• Partner with architects and staff engineers on TypeScript, React, .NET, Azure, and event-driven architecture decisions
• Resolve misalignment with partner teams and stakeholders
• Coach the team through complexity and ambiguity
• Attract, hire, retain, and develop engineering talent
• Interview and assess senior candidates and calibrate interviewers
• Manage performance expectations and career development
• Plan headcount and structure the team for sustained success
• Build cross-functional relationships across engineering, product, design, and quality
• Facilitate conversations, settle disagreements, and influence toward business outcomes
• Remove barriers to inclusion and address cultural issues proactively
• Communicate clearly with engineers, executives, and cross-functional partners

Senior Engineering Manager

Full-stack Engineer

• Design and develop robust, scalable web applications using TypeScript, React, and/or .NET
• Partner with engineers and architects to design and implement Azure cloud solutions
• Lead and coach team members through difficult problems
• Help build and maintain event-driven architecture
• Turn complex business requirements into simple technical solutions
• Raise the bar through code review, pairing, and mentoring less experienced developers
• Deliver high-quality work at a predictable cadence
• Support applications in production through monitoring, troubleshooting, and continuous improvement
• Participate in agile ceremonies, technical planning, and design reviews

Senior Software Developer

Financial Planning and Analysis

• Support financial evaluation of acquisition targets and strategic investments for the segment
• Analyze standalone financials of target companies to identify trends, risks, and inconsistencies
• Build and update operating models, scenario analyses, and sensitivity analyses
• Assess and recommend adjustments to seller financial models, including revenue quality, cost structure, and EBITDA normalization
• Partner with Corporate Development and business leaders to develop revenue and cost synergy cases
• Support diligence processes, including data room review, Q&A, and synthesis of findings
• Translate diligence findings into actionable insights for executive decision-making
• Support post-close integration planning and execution
• Track synergy realization and monitor performance against deal assumptions
• Identify risks to value delivery and actions to improve outcomes
• Translate complex financial, operational, and market data into actionable recommendations
• Contribute to materials for senior leadership reviews and investment discussions

Senior Financial Analyst – Strategic Finance

Analytics Engineer

• Design, build, and support scalable data warehouse solutions and data pipelines using Snowflake and Matillion
• Develop SQL-based transformations, data models, and integrations for reporting, analytics, and business intelligence solutions
• Integrate data from Oracle and other enterprise systems while ensuring data quality, accuracy, and reliability
• Optimize data warehouse performance through query tuning, efficient data architecture, and platform best practices
• Troubleshoot and resolve data pipeline, production, and warehouse issues supporting business-critical operations
• Support source control, CI/CD, code reviews, testing, and production deployments
• Partner with engineers, analysts, product teams, architects, and business stakeholders to deliver documented data solutions and actionable insights

Software Engineer – Data Insights

Vice President

• Promote and execute pharmacy and healthcare services to Health Mart franchisees and McKesson pharmacies
• Identify growth opportunities and collaborate with internal and external stakeholders
• Serve as a resource for field sales teams
• Lead key regional initiatives and priorities
• Address complex reimbursement systems, pharmacy workflow and efficiencies, front-of-store retail strategies, and other retail pharmacy business approaches
• Define and drive field and pharmacy engagement to improve financial, clinical, and operational performance
• Determine educational needs for field teams, buying groups, and pharmacies
• Ensure execution and compliance of programs and franchise requirements within the assigned region
• Advise, advocate for, consult with, and coach store owners
• Mentor and coach sales team members
• Facilitate training for pharmacies and field sales teams
• Provide pharmacy industry thought leadership and clinical and retail expertise
• Serve as a Health Mart spokesperson on specialized projects, programs, and solutions
• Act as prime consultant on large projects affecting long-term goals and objectives

Vice President – Pharmacy Retail Operations

Customer Support

• Lead Tier 1 customer support operations, including intake, triage, escalation, case management, and resolution processes
• Develop and execute customer support strategies to improve responsiveness, service levels, and customer outcomes
• Establish operational standards, workflows, and performance metrics across the support organization
• Use support analytics, reporting, and customer feedback to identify trends, reduce recurring issues, and improve operational performance
• Own and optimize Jira Service Management processes, dashboards, and reporting routines
• Monitor ticket volume, backlog health, response times, resolution times, first-contact resolution, and customer satisfaction KPIs
• Partner with Tier 2, Tier 3, Product Management, Engineering, and Operations to improve escalation management and reduce repeat incidents
• Drive continuous improvement initiatives that simplify the support experience and reduce customer friction
• Identify opportunities for AI, automation, predictive analytics, self-service tools, and intelligent routing
• Lead, coach, and develop a high-performing support team
• Communicate performance trends, business insights, and improvement opportunities to senior leadership

Senior Manager, Customer Support Operations

• Lead and execute the account management strategy across the MAPS customer portfolio
• Establish scalable standards for customer engagement, account planning, customer governance, and executive relationship management
• Build and maintain partnerships with customer stakeholders and executive sponsors
• Develop customer health frameworks and monitor adoption, satisfaction, operational performance, and customer sentiment
• Lead Quarterly Business Reviews, executive business reviews, and customer success meetings
• Identify customer risks, develop mitigation strategies, and drive timely resolution of customer concerns
• Partner with Product, Engineering, Operations, Customer Support, Sales, and Finance teams to address customer challenges and improve customer experience
• Drive customer retention initiatives and ensure customers achieve expected business outcomes and value realization goals
• Translate customer feedback into recommendations influencing product, operational, and service improvements
• Lead, coach, and develop a team of Account Managers
• Establish performance metrics, reporting, and operational rhythms to improve customer engagement and portfolio health

Senior Manager, Account Management

• Lead and develop a team providing advanced technical operations support, incident command, and escalation management
• Establish operational standards, performance expectations, and capability development plans for the Technical Operations Support function
• Oversee Tier-2 support activities, including network operations, production diagnostics, service restoration, and controlled remediation
• Ensure readiness and execution of Incident Command capabilities for high-severity service disruptions
• Partner with engineering, site reliability engineering (SRE), product, and operations teams to accelerate issue resolution and improve service reliability
• Drive operational excellence through process improvement, incident analysis, and service performance initiatives
• Lead vendor and partner escalations to restore service and resolve customer-impacting issues
• Support a structured 24x7 on-call model for operational escalation and Incident Command coverage

• Lead the FastAuth engineering team within McKesson's Specialty Access & Affordability value stream
• Own delivery, team health, and technical direction across multiple major workstreams
• Plan and execute workstreams, set goals, prioritize investment, and refocus efforts based on business impact
• Run operating cadences within SAFe, including PI planning
• Address root causes and remove team blockers
• Define FastAuth's vision aligned with value stream and company priorities
• Partner with architects and staff engineers on TypeScript, React, .NET, Azure, and event-driven architecture decisions
• Resolve misalignment with partner teams and stakeholders
• Coach the team through change, complexity, and ambiguity
• Attract, hire, retain, interview, and assess engineering talent
• Manage performance, motivate high performers, turn around low performers, and develop careers
• Structure the team and plan headcount for sustained success
• Collaborate across engineering, product, design, and quality
• Build cross-functional relationships, facilitate conversations, and settle disagreements
• Promote inclusion and address cultural issues
• Communicate clearly with engineers, executives, and cross-functional partners

• Build and scale applications that move specialty prescriptions through prior authorization faster
• Design and develop robust, scalable web applications using TypeScript, React, and/or .NET
• Partner with engineers and architects to design and implement Azure cloud solutions
• Lead and coach team members through difficult problems
• Build and maintain event-driven architecture
• Turn complex business requirements into simple technical solutions
• Conduct code reviews, pair programming, and mentor less experienced developers
• Deliver high-quality work at a predictable cadence
• Support production systems through monitoring, troubleshooting, and continuous improvement
• Participate in agile ceremonies, technical planning, and design reviews

Analyst

• Oversee quality control and assurance of software, process, and data integrity validation processes
• Provide guidance and support to operational teams on GxP, 21 CFR Part 11, and regulatory requirements
• Work with Global Quality and Education, IT QC Specialists, Validation Specialists, Business Owners, Product Owners, and Product Analysts
• Support research operations and IT in interpreting corporate and regulatory requirements
• Review validation lifecycle documents, including validation assessments, 21 CFR Part 11 assessments, system validation plans, risk management plans, and validation summary reports
• Provide quality guidance for preparation, execution, data analysis, and report writing for IQ, OQ, and PQ protocols
• Assist with periodic review of system documentation
• Provide quality review of changes affecting validated systems and processes
• Perform other duties as assigned

Clinical IT Quality Control Analyst

General

• Support the field sales team in delivering a high-quality customer experience
• Interact with pharmacy personnel, including Directors, Buyers, and other pharmacy staff
• Manage customer relationships and develop existing business or accounts
• Manage customer satisfaction and support problem resolution
• Facilitate proactive communication between customers and McKesson teams
• Perform sales and administrative tasks for small to mid-size accounts under supervisor direction
• Negotiate or navigate the contracting process
• Present products, solutions, or services to customers
• Design solutions to meet customer needs
• Work with the field sales team on the customer roadmap and renewal strategy
• Interface with customers, field sales, and internal and external team members on customer support functions
• Spend the majority of time at customer sites

Customer Success Account Manager

Software QA Analyst

Senior Manager, Technology Operations Support

Senior Engineering Manager

Senior Software Developer

Senior Financial Analyst – Strategic Finance

Software Engineer – Data Insights

Vice President – Pharmacy Retail Operations

Senior Manager, Customer Support Operations

Senior Manager, Account Management

Senior Manager, Technology Operations Support

Senior Engineering Manager

Senior Software Developer

Clinical IT Quality Control Analyst

Health System Account Liaison