Senior Manager, Technology Operations Support

McKesson

Senior manager leading Tier-2 support, incident command, and service restoration for McKesson’s healthcare technology ecosystem. Driving operational excellence across network, cloud, platform, and application environments.

Posted 8/19/2026full-timeRemote • Ohio • 🇺🇸 United StatesSenior💰 $99,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading technical operations support teams, incident command, and escalation management while driving operational excellence through process improvement and incident analysis. Proficient in technical troubleshooting, service restoration, and managing complex production environments across hybrid platforms.

Highest-signal resume keywords

Technical Operations ManagementIncident Command LeadershipAI Driven Tools ExperienceITIL® Foundation CertificationNetwork Operations Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingService RestorationIncident ResponseOperational Support PracticesProduction SupportObservability PlatformsMonitoring PlatformsOperational AnalyticsHybrid Environment SupportCloud Platforms

Soft Skills

LeadershipTeam DevelopmentProcess ImprovementCollaborationProblem Solving

Tools & Technologies

Microsoft AzureAWSGoogle Cloud PlatformAI ToolsIncident Management Tools

Certifications & Qualifications

ITIL® Foundation (Version 4 or Version 5)Kepner-Tregoe Problem SolvingIncident Leadership Training

Industry Keywords

Technical OperationsNetwork OperationsProduction DiagnosticsService Performance24x7 On-Call Model

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud Platform

About the role

Key responsibilities & impact

Lead and develop a team providing advanced technical operations support, incident command, and escalation management
Establish operational standards, performance expectations, and capability development plans for Technical Operations Support
Oversee Tier-2 support, including network operations, production diagnostics, service restoration, and controlled remediation
Ensure readiness and execution of Incident Command capabilities for high-severity service disruptions
Partner with engineering, site reliability engineering, product, and operations teams to accelerate issue resolution and improve service reliability
Drive operational excellence through process improvement, incident analysis, and service performance initiatives
Lead vendor and partner escalations to restore service and resolve customer-impacting issues
Ensure participation in a structured 24x7 on-call model supporting operational escalation and Incident Command coverage

Requirements

What you’ll need

Bachelor's degree or equivalent experience
9+ years of experience in technical operations, network operations, production support, or related technology disciplines
1+ years of leadership or management experience
Experience leading teams in complex production environments
Strong understanding of technical troubleshooting, service restoration, incident response, and operational support practices
Experience with AI driven tools (Claude) and building agents for incident response support
ITIL® Foundation (Version 4 or Version 5) certification required
Relevant technical certifications in networking, cloud, systems administration, or related disciplines preferred
Kepner-Tregoe (KT) Problem Solving and Decision Making, Incident Leadership, or similar training preferred
Experience leading major incident management or Incident Command functions preferred
Experience operating within tiered support models spanning operations and engineering organizations preferred
Experience supporting hybrid environments across on-premises, co-location, and cloud platforms preferred
Familiarity with Microsoft Azure, AWS, and/or Google Cloud Platform preferred
Experience with observability, monitoring, and operational analytics platforms preferred
Participation in a structured 24x7 on-call model
No sponsorship is available presently or in the future

Benefits

Comp & perks

Annual bonus or long-term incentive opportunities may be offered
Paid benefits
On-site culinary team
Flexible hours
Career growth and development opportunities
Community connections and investment in employees