Customer Success Account Manager

McKesson

Customer Success Account Manager supporting McKesson’s oncology healthcare technologies and EHR customers. Managing territories, implementations, training, workflows, and issue resolution.

Posted 8/21/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorLead💰 $109,000 - $181,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing technology relationships with clients, particularly in EHR applications like iKnowMed G2, while ensuring compliance with healthcare operations and delivering high customer satisfaction through effective communication and organizational skills.

Highest-signal resume keywords

EHR Application KnowledgeIKnowMed G2 ExperienceHealthcare Operations KnowledgeOrganizational Leadership SkillsCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electronic System ImplementationInstallation and TroubleshootingWorkflow Review and OptimizationBest-Practice ImplementationPost-Go-Live Support

Soft Skills

Relationship BuildingVerbal CommunicationWritten CommunicationPresentation SkillsOrganizational Skills

Tools & Technologies

IKnowMed G2 EHRCVPPractice InsightsOntada HealthMS WordMS ExcelMS PowerPointMS Teams

Industry Keywords

Healthcare ComplianceOncology Practice OperationsPractice Management SystemsPharmacy Inventory Management Systems

About the role

Key responsibilities & impact

Manage all aspects of the technology relationship with customers
Develop, grow, and maintain territory relationships
Coordinate and collaborate with business units to ensure client requests are handled swiftly and successfully
Manage day-to-day relationships with assigned clients using iKnowMed G2 EHR, CVP, Practice Insights, and Ontada Health
Demonstrate current knowledge of applications, appropriate workflow, and necessary practice support
Participate in account implementation to facilitate transition from implementation to account management
Support and adhere to the McKesson Specialty Health Compliance Program, including Code of Ethics and Business Standards
Build and develop customer relationships with sales partners, network counterparts, and internal teams
Develop and maintain a territory business plan
Provide post-go-live support, training and retraining, workflow review and optimization, best-practice implementation, and program-related support
Support iKM G2 go-lives
Assist customers with accurate and timely issue resolution and deliver high customer satisfaction

Requirements

What you’ll need

Degree or equivalent and typically requires 7+ years of relevant experience
BS degree or equivalent experience in electronic system implementation, installation, and troubleshooting
4+ years specific systems experience within applications with iKnowMed
EHR application knowledge and working experience, preferably with iKnowMed G1 and/or G2 specifically
Excellent ability to build relationships, align and influence varied and diverse participants across all levels and functions to achieve requisite milestones
Knowledge and experience with healthcare operations, clinical, and/or financial systems, including practice management systems, EHR, and pharmacy inventory management systems
Strong organizational leadership skills with the ability to manage multiple priorities with tight and often competing deadlines
Familiarity with oncology practice day-to-day operations
Outstanding verbal, written, and presentation skills
Proficiency with MS Word, Excel, PowerPoint, and Teams
Up to 75% travel required

Benefits

Comp & perks

Competitive compensation package
Annual bonus or long-term incentive opportunities may be offered
Equal employment opportunities
Reasonable accommodation for job search or application