Senior Manager, Account Management

McKesson

Senior Manager leading MAPS account management for McKesson’s healthcare technology business. Driving retention, executive relationships, customer health, and value realization across enterprise accounts.

Posted 8/19/2026full-timeIrving • Colorado, New Jersey, Texas • 🇺🇸 United StatesSenior💰 $102,800 - $171,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management, Customer Success, and Customer Relationship Management, with a strong focus on developing customer health metrics and driving retention initiatives. Proven ability to lead cross-functional teams and establish scalable standards for customer engagement and governance.

Highest-signal resume keywords

Account Management StrategyCustomer Success LeadershipExecutive Relationship ManagementCustomer Health Metrics DevelopmentCross-Functional Initiative Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningCustomer GovernanceRisk ManagementCustomer Engagement StrategiesCustomer Lifecycle ManagementData AnalysisExecutive-Level ReportingBusiness Review ProcessesPerformance ManagementCoaching and Development

Soft Skills

Negotiation SkillsStakeholder ManagementExecutive Presentation Skills

Tools & Technologies

Customer Success PlatformsCRM SystemsAccount Management Tools

Industry Keywords

Healthcare TechnologyPharmacy TechnologySaaSEnterprise Software

About the role

Key responsibilities & impact

Lead and execute the account management strategy across the MAPS customer portfolio
Establish scalable standards for customer engagement, account planning, customer governance, and executive relationship management
Build and maintain partnerships with customer stakeholders and executive sponsors
Develop customer health frameworks and monitor adoption, satisfaction, operational performance, and customer sentiment
Lead Quarterly Business Reviews, executive business reviews, and customer success meetings
Identify customer risks, develop mitigation strategies, and drive timely resolution of customer concerns
Partner with Product, Engineering, Operations, Customer Support, Sales, and Finance teams to address customer challenges and improve customer experience
Drive customer retention initiatives and ensure customers achieve expected business outcomes and value realization goals
Translate customer feedback into recommendations influencing product, operational, and service improvements
Lead, coach, and develop a team of Account Managers
Establish performance metrics, reporting, and operational rhythms to improve customer engagement and portfolio health

Requirements

What you’ll need

Degree or equivalent experience
Typically 12+ years of professional experience
4+ years of management experience
Experience leading Account Management, Customer Success, Customer Relationship Management, or Client Services teams
Experience managing customer portfolios and relationships with executive-level stakeholders
Experience leading customer retention, account planning, customer governance, and business review processes
Experience developing and managing customer health metrics, risk management processes, and customer engagement strategies
Experience leading cross-functional initiatives involving Product, Operations, Customer Support, Engineering, or Sales teams
People leadership experience including coaching, development, and performance management
Healthcare technology, pharmacy technology, SaaS, or enterprise software experience preferred
Experience managing large enterprise or strategic customer accounts preferred
Experience with customer success platforms, CRM systems, or account management tools preferred
Knowledge of customer lifecycle management, renewals, and expansion planning preferred
Experience analyzing customer data and building executive-level reporting and business reviews preferred
Strong executive presentation, negotiation, and stakeholder management skills preferred
Experience leading organizational transformation or customer experience improvement initiatives preferred
Ability to travel up to 25% as needed
Must be able to work at a computer and participate in virtual meetings for extended periods

Benefits

Comp & perks

Competitive compensation package
Annual bonus may be offered
Long-term incentive opportunities may be offered
Benefits included in McKesson Total Rewards package
Equal employment opportunity
Reasonable accommodation for applicants with disabilities