Senior Manager, Technology Operations Support

McKesson

Senior manager leading Tier-2 technical operations, incident command, and service restoration for McKesson’s healthcare technology environment. Driving reliability across network, platform, and application systems.

Posted 8/19/2026full-timeColumbus • Ohio • 🇺🇸 United StatesSenior💰 $99,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading technical operations support teams, incident command, and escalation management while driving operational excellence through process improvement and incident analysis. Proficient in technical troubleshooting, service restoration, and managing hybrid environments across cloud and on-premises platforms.

Highest-signal resume keywords

Technical Operations ManagementIncident Command LeadershipAI Driven Tools ExperienceITIL® Foundation CertificationNetwork Operations Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingService RestorationIncident ResponseOperational Support PracticesObservability PlatformsMonitoring PlatformsOperational AnalyticsHybrid Environment SupportProduction SupportEscalation Management

Soft Skills

LeadershipTeam DevelopmentCollaborationProblem SolvingDecision Making

Tools & Technologies

Microsoft AzureAWSGoogle Cloud PlatformAI Tools (Claude)Kepner-Tregoe (KT) Methodology

Certifications & Qualifications

ITIL® Foundation (Version 4 or Version 5)Relevant Technical Certifications

Industry Keywords

Tier-2 SupportIncident CommandService DisruptionsOperational StandardsPerformance Expectations

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud Platform

About the role

Key responsibilities & impact

Lead and develop a team providing advanced technical operations support, incident command, and escalation management
Establish operational standards, performance expectations, and capability development plans for the Technical Operations Support function
Oversee Tier-2 support activities, including network operations, production diagnostics, service restoration, and controlled remediation
Ensure readiness and execution of Incident Command capabilities for high-severity service disruptions
Partner with engineering, site reliability engineering (SRE), product, and operations teams to accelerate issue resolution and improve service reliability
Drive operational excellence through process improvement, incident analysis, and service performance initiatives
Lead vendor and partner escalations to restore service and resolve customer-impacting issues
Support a structured 24x7 on-call model for operational escalation and Incident Command coverage

Requirements

What you’ll need

Bachelor's degree or equivalent experience
9+ years of experience in technical operations, network operations, production support, or related technology disciplines
1+ years of leadership or management experience
Experience leading teams in complex production environments
Strong understanding of technical troubleshooting, service restoration, incident response, and operational support practices
Experience with AI driven tools (Claude) and building agents for incident response support
ITIL® Foundation (Version 4 or Version 5) certification required
Relevant technical certifications in networking, cloud, systems administration, or related disciplines preferred
Kepner-Tregoe (KT) Problem Solving and Decision Making, Incident Leadership, or similar training preferred
Experience leading major incident management or Incident Command functions preferred
Experience operating within tiered support models spanning operations and engineering organizations preferred
Experience supporting hybrid environments across on-premises, co-location, and cloud platforms preferred
Familiarity with Microsoft Azure, AWS, and/or Google Cloud Platform preferred
Experience with observability, monitoring, and operational analytics platforms preferred
Participation in a structured 24x7 on-call model
No sponsorship is available presently or in the future

Benefits

Comp & perks

Competitive compensation package
Annual bonus or long-term incentive opportunities may be offered
Equal employment opportunities
Reasonable accommodation for applicants with disabilities