Marsh McLennan

Operations

• Act as primary contact for field consultants, handling Hub inquiries on pricing, services, scoping, and engagement models
• Manage end-to-end intake and assignment of requests, ensuring clear scope, prioritization, and routing to appropriate resources
• Assign and coordinate team capacity—matching writers, analysts, project managers, and vendors to work based on availability, skills, and project complexity
• Maintain and operate workflow systems, intake forms, trackers, SOPs, and documentation; execute standard processes reliably and implement documented process improvements
• Oversee financial and vendor operations including invoicing, PO setup, billing coordination, payment reconciliation, and tracking core metrics (utilization, billing, margins) to support leadership reporting
• Coordinate cross-team deliverables and onboarding logistics (contractor ramp-up, tech setup), resolve routine operational issues, and escalate staffing or process risks to Hub leadership

Operations Specialist

Communications

• Craft clear, targeted employee communications
• Synthesize information and data, write and edit materials
• Implement communication plans and ensure quality across deliverables
• Partner with change-management and communication consultants, HR experts, and external vendors to deliver client-facing HR communications

Employee Communications Specialist

Sales

• Develop and execute strategic sales plans to achieve revenue targets and drive business growth within the endowments & foundations segment
• Collaborate with senior management and other key stakeholders to define sales strategies, identify market opportunities, and develop innovative approaches to expand Mercer’s client base in private and community foundations, college and university endowments, and other nonprofit institutional investors
• Build and maintain strong relationships with key clients, prospects, and industry influencers, leveraging these relationships to generate new business and enhance the organization's reputation
• Stay updated on industry trends, market developments, and regulatory changes affecting endowment & foundation investment governance, and incorporate this knowledge into sales strategies and client interactions
• Work closely with internal teams, to ensure seamless coordination and delivery of tailored endowment and foundation solutions to clients
• Monitor and analyze sales performance, pipeline management, and market trends, providing regular reports and insights to senior management
• Contribute to identifying and advancing strategic growth opportunities supporting Mercer’s endowments & foundations practice
• Collaborate with marketing and communications teams to develop and execute targeted marketing for nonprofit investor audience
• Coordinate sales activities related to RFPs and proposals, securing required internal approvals, and managing pricing inputs

Endowment and Foundation Sales Director

Consultant

• Present plan review/investment review reports to clients for advisory and OCIO engagements
• Retain and grow a book of business by developing long-term mutually beneficial relationships with clients and decision makers within your existing client base; and other Mercer lines of business
• Serve as the subject matter expert on a variety of defined contribution topics, and ensure clients and prospects are aware of the various ways Mercer can support their initiatives including plan design consulting, investment advisory services, and delegated OCIO services
• Conduct plan document/SPD, operational and compliance reviews as needed; demonstrate strategic plan design knowledge of DC retirement plans
• Oversee RFP/RFI marketing process, strategy and transition; present RFP/RFI marketing results to client
• Exhibit solid understanding of the defined contribution landscape, anticipate and uncover client needs and create a scope of services around those needs
• Ensure timely delivery and accuracy of all client work
• Ensure consistent compliance and professional standards into all work processes including transparency and peer review for team/projects
• Cultivate new business through professional networks, events, conferences etc.
• Participate in sales activity and assist other consultants and sales professionals in developing opportunities and corresponding strategy

Defined Contribution Consultant

• Learn and analyze how systems and processes function across different information technology domains
• Support structured assessments and audits, including Information Systems Capabilities Assessments (ISCA) and Encounter Data Validation (EDV), document findings with clarity and precision
• Analyze, validate, and troubleshoot encounter data across multiple systems to ensure accuracy, completeness, and regulatory compliance
• Contribute to client deliverables, presentations, and project documentation, taking on increasing ownership over time
• Manage the quality and timeliness of client deliverables, communicating regularly and effectively with project teams
• Collaborate with cross-functional teams to understand how regulatory requirements translate into system and data processes
• Engage and collaborate with stakeholders, including Medicaid leadership, providers, and beneficiaries, to gather feedback and inform program recommendations
• Become a trusted contributor on project teams by delivering accurate, timely, and insightful analysis
• Continuously build expertise in healthcare systems, data structures, and regulatory requirements
• Ask intellectually curious questions to drive data-driven projects and structured assessments
• Document observations, findings, and recommendations for improvement as needed

Government Consultant – Systems and Encounters Specialist

QA Engineer

• Improve clients’ risk management through the delivery of tailored health, safety and environment consulting projects
• Review clients’ operations to identify and analyze risks to their employees, contractors, visitors and other stakeholders
• Develop comprehensive set of HSE documentation to support the embedding of HSE into client operations
• Undertake on-site visits to determine HSE capabilities, identify risks and areas for improvement and craft corrective action reports
• Undertake both in-person and on-line training of client employees in all areas of Health, safety, and Environmental Management
• Prepare concise and clear reports and presentations
• Provide risk management advice and consultancy primarily on health, safety, and environmental risks
• Identify and develop relationships and opportunities internally and externally to ensure sustained growth for Marsh
• Work with key business leaders in delivering value added services to clients
• Develop and deliver propositions and solutions in line with client and market needs
• Develop professionally as both a Health, Safety, and Environment Professional and Consultant
• Grow your personal understanding and knowledge of Risk Management

Health and Safety Consultant

Client Partner

• Develop and maintain relationships with key client stakeholders
• Define and execute a rolling 12-month strategic client plan
• Lead operational activities such as quarterly business reviews
• Manage client retention and satisfaction targets

Trainee Client Manager

Risk

• Conduct comprehensive cybersecurity risk assessments for enterprise clients
• Analyze vulnerabilities, threat vectors, and potential impact on business operations
• Develop actionable remediation strategies and risk mitigation recommendations
• Stay current with emerging cyber threats, attack methodologies, and regulatory requirements
• Prepare detailed technical and executive-level reports on cyber risk findings
• Elaborate cyber incident response and recovery playbooks and strategies
• Develop third-party risk management systems and procedures
• Collaborate with clients to understand their business environment and risk appetite
• Support underwriting and pricing decisions with expert cyber risk insights
• Develop training and culture sessions to improve awareness regarding cyber threats, vulnerabilities, and risks at clients

Consultant – Risk Consulting

Affiliate Manager

• Support the full Partner performance management cycle, including year-end reviews, mid-year check-ins, and objective compliance tracking
• Help identify and select candidates for core talent processes: Partner Deep Dives, Check Points, Training nominations, Principal-to-Partner promotion, and annual Talent Reviews for the Global Leadership Team
• Track and report on Partner hiring, exits, and transfers across the Americas
• Own a central role in the Experienced Partner Hire onboarding process — from building integration plans with Partner Sponsors to coordinating pre-start logistics and Day 1 execution
• Draft and maintain onboarding documentation; write welcome communications for distribution across the OW community
• Track Partner progress individually and across the portfolio; build and deliver progress reports for senior leadership
• Continuously improve the integration process based on what the data and feedback tell you
• Design and maintain reporting tools that support ongoing Partner Talent operations
• Translate complex, multi-dimensional talent data into clear narratives and recommendations for leadership audiences
• Identify patterns and connection points across Partner experience touchpoints — surfacing insights before they become issues
• Drive process improvement initiatives that create efficiency without sacrificing quality
• Build trusted relationships across Human Capital (Global PD, L&D, IDB, HC Ops) and with business leaders across the Americas (Chiefs of Staff, Impact Managers, COO office)
• Support special projects as needed

Partner Talent Specialist

Learning and Development

• Build trusted relationships with A&D Americas and relevant Private Capital stakeholders
• Translate business priorities into clear KM priorities, initiatives, and routines
• Capture and codify high-value knowledge from projects, proposals, and sector work
• Drive A&D knowledge development initiatives from planning through execution

Knowledge Manager, Aerospace & Defense

• Develop, review, and maintain technical manuals, and flight operations documentation to ensure accuracy, usability, and regulatory compliance
• Translate OEM data, engineering inputs, and regulatory requirements into clear, actionable instructions for frontline execution
• Ensure all technical publications align with FAA regulations (Part 121/135/145) and internal quality standards
• Apply strong critical thinking to identify gaps in documentation, processes, and execution—driving practical solutions that improve safety, quality, and efficiency
• Flex across multiple functional areas based on business needs, including: Operational Excellence, Safety, Technical Consulting
• Collaborate cross-functionally with maintenance, engineering, planning, quality, and supply chain teams to ensure alignment and execution
• Support quality assurance and compliance efforts, including audits, inspections, and root cause analysis
• Contribute to the development of standardized processes, templates, and best practices across technical documentation and operations

Technical Specialist / Lead Specialist – Flight Operations

Software Engineer

• Develop, review, and maintain technical manuals, job cards, and maintenance documentation to ensure accuracy, usability, and regulatory compliance
• Translate OEM data, engineering inputs, and maintenance requirements into clear, actionable instructions for frontline execution
• Ensure all technical publications align with FAA regulations (Part 121/135/145) and internal quality standards
• Apply strong critical thinking to identify gaps in documentation, processes, and execution—driving practical solutions that improve safety, quality, and efficiency
• Flex across multiple functional areas based on business needs, including: Operational Excellence, Technical Services, Technical Consulting
• Collaborate cross-functionally with maintenance, engineering, planning, quality, and supply chain teams to ensure alignment and execution
• Support quality assurance and compliance efforts, including audits, inspections, and root cause analysis
• Contribute to the development of standardized processes, templates, and best practices across technical documentation and operations

Technical Specialist – Maintenance & Engineering

• Assist with the preparation and execution of bonds (performance & payment, license, court, misc. bonds)
• Collect data, complete necessary forms and prepare correspondence
• Service and market new and renewal Surety accounts
• Process general agreement of indemnities
• Maintain power of attorney filings and bond supply
• Build and retain relationships with clients and insurance carriers

Client Manager – Surety

• Develop, review, and maintain technical manuals, and flight operations documentation to ensure accuracy, usability, and regulatory compliance
• Translate OEM data, engineering inputs, and regulatory requirements into clear, actionable instructions for frontline execution
• Ensure all technical publications align with FAA regulations (Part 121/135/145) and internal quality standards
• Apply strong critical thinking to identify gaps in documentation, processes, and execution—driving practical solutions that improve safety, quality, and efficiency
• Flex across multiple functional areas based on business needs, including: Operational Excellence, Safety, Technical Consulting
• Collaborate cross-functionally with maintenance, engineering, planning, quality, and supply chain teams to ensure alignment and execution
• Support quality assurance and compliance efforts, including audits, inspections, and root cause analysis
• Contribute to the development of standardized processes, templates, and best practices across technical documentation and operations
• Interface with internal stakeholders and external clients/partners to ensure expectations are aligned and deliverables are met

Technical Specialist – Flight Operations

Insurance

• Manage Renewal Process
• Provide insurance advice pertaining to technical aspects and service support of new and renewal business including maintaining client retention of existing accounts
• Communication/Client Service (internal & external clients)
• Master Sagitta Agency Management System and document management system
• Mentor associates
• Problem solving including abstract reasoning
• Client claims management
• Manage client accounts receivables/payables
• Time management and organization