Associate/Engagement Manager – Customer Innovation & Growth – Payments Practice

Marsh McLennan

Payments strategy consultant advising banks, fintechs, merchants and investors at Oliver Wyman. Developing growth, innovation, M&A and partnership strategies across the payments value chain.

Posted 9/2/2026full-timeNew York City • California, District of Columbia, Massachusetts, New York • 🇺🇸 United StatesJuniorMid-Level💰 $190,000 - $240,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing retail payments strategies, conducting M&A due diligence, and providing strategic thought leadership in the payments industry. Proven ability to lead teams, manage client relationships, and execute complex analyses effectively.

Highest-signal resume keywords

Retail Payments Strategy DevelopmentM&A Due DiligenceStrategic Thought LeadershipTeam LeadershipClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payments Value Chain AnalysisOpen Banking InnovationCorporate Strategy DevelopmentGrowth Acceleration PlanningMobile Payments Proposition Development

Soft Skills

Problem-SolvingCommunication SkillsTeam ManagementCollaboration

Industry Keywords

Payments IndustryFinancial InstitutionsMerchant Cash ManagementJoint VenturesConsulting Environment

About the role

Key responsibilities & impact

Deliver insights and strategic consulting impact across the payments value chain
Develop retail payments strategies for banks
Support open banking innovation for financial institutions and consortiums
Conduct M&A due diligence of payments companies
Develop corporate strategies for payments networks
Create global payments strategies for digital retailers
Develop and review partnership strategies for merchants
Create growth acceleration plans for merchant cash management products
Form joint ventures to develop and launch mobile payments propositions
Associates: break down complex problems into discrete tasks and direct junior consultants' focus
Associates: plan and execute analysis and identify core issues
Associates: craft suitable recommendations
Associates: work alongside clients and project team members to move projects forward
Associates: manage small teams
Engagement Managers: run projects day to day as on-scene leaders
Engagement Managers: lead teams through problem-solving from initial thought process to solution
Engagement Managers: ensure recommendations are correct, practical, sensible, relevant and cohesive
Engagement Managers: provide strategic thought leadership and oversee technical and operational execution details
Build client relationships and collaborate in a collegial consulting environment

Requirements

What you’ll need

Unrestricted U.S. work authorization is required for U.S. office locations
Oliver Wyman does not offer sponsorship for this position
CPT and OPT are restricted forms of work authorization
Associates: ability to break down complex problems into discrete tasks
Associates: ability to plan and execute analysis and identify core issues in complex analyses
Associates: ability to craft suitable recommendations
Associates: ability to work with clients and project team members
Associates: experience managing small teams
Engagement Managers: ability to lead teams through efficient and effective problem-solving processes
Engagement Managers: ability to ensure recommendations are correct, practical, sensible, relevant and cohesive
Engagement Managers: strategic thought leadership and command of technical and operational execution details
Engagement Managers: great communication skills and ability to forge strong relationships

Benefits

Comp & perks

Performance-based incentives
Year-end bonuses based on personal and corporate performance
Safe and inclusive work environment
Ownership culture
Opportunities to develop personal brand
Employee groups for the LGBT+ community, racially and ethnically diverse employees, women, family life, introverts and veterans of military service
Flexible work environment
Remote-work flexibility
Collaboration, connections and professional development benefits from working in the office