Senior Team Leader – Pension Administration

Marsh McLennan

Pension Administration Senior Team Leader overseeing defined-benefit client services and team development for Mercer. Managing client processes, quality standards, regulatory training, and continuous improvement remotely.

Posted 9/3/2026full-timeRemote • Minnesota, Wisconsin • 🇺🇸 United StatesSenior💰 $57,000 - $114,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in defined benefit administration, with a strong focus on client management, team leadership, and process improvement. Proficient in utilizing technology and tools to enhance service delivery and maintain compliance with benefit regulations.

Highest-signal resume keywords

Defined Benefit AdministrationPension-Related CalculationsMS Excel ProficiencyTeam LeadershipBusiness Process Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Defined Benefit AdministrationPension-Related CalculationsBusiness Process DevelopmentMS Excel ProficiencyMS Word ProficiencyMS Access ProficiencyMS Project Proficiency

Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationTeam DevelopmentClarity in Presenting Complex Issues

Tools & Technologies

AI ToolsTechnology-Enabled Tools

Industry Keywords

Client ManagementBenefit RegulationsQuality Service DeliveryProcess Improvement

About the role

Key responsibilities & impact

Oversee the day-to-day management and development of clients and the team
Maintain professionalism and urgency to meet client and participant expectations
Maintain extensive contact with clients and Mercer consultants
Serve as a subject matter expert on client plans and administrative procedures
Serve as the key resource for day-to-day issues
Use AI and technology-enabled tools
Ensure the team delivers quality service while meeting accuracy and time standards
Direct the team in handling plan- or client-specific questions
Keep the team updated on client plans and benefit regulations through training and development
Manage client business processes
Identify areas for continued improvement
Support more than one client team based on project scope and complexity

Requirements

What you’ll need

Bachelor’s degree
3-5 years’ experience in defined benefit administration
Strong proficiency with MS Excel and Word
MS Access and MS Project proficiency highly preferred
Pension-related Calculations experience required
Previous experience creating business processes for project implementation
Ability to work a consistent schedule of 8:00 AM–5:00 PM CST
Excellent oral and written communication skills
Ability to present complex issues/data with a high level of clarity and impact
Demonstrated previous team lead experience
Strong track record of leadership and team development
Subject matter expertise in providing expert guidance, resolving complex issues, and driving best practices within the team

Benefits

Comp & perks

Professional development opportunities
Interesting work and supportive leaders
Vibrant and inclusive culture
Flexible work environment
Health and welfare benefits
Tuition assistance
401K savings
Other retirement programs
Employee assistance programs
Performance-based incentives may be available