MarketStar

Account Executive

• Serve as product and service advocate for the client building interest and awareness of client’s value proposition.
• Build and foster client relationships.
• Ability to quickly articulate technical and business value propositions via phone and email.
• Prepare and deliver proposals and presentations as needed.
• Provide on-line demonstrations of services.
• Provide technical information for products and services.
• Make outbound calls to prospects—high call volume required to new (prospecting) and existing accounts.

Inside Sales Representative, German Bilingual

• Effectively manage the full cycle sales process for new customers
• Adhere to daily, weekly, and monthly KPIs and achieve established sales goals and objectives
• Serve as product and service advocate for the client, building interest and awareness of client’s value proposition and assess mutual fit with customers
• Constantly strive to improve by proactively seeking coaching and guidance from peers and managers
• Articulate business and technical propositions effectively via call and email
• Learn and maintain a current, comprehensive knowledge of client’s products and services
• Other tasks as assigned

Inside Sales Representative

• Research and identify potential new customers
• Reach out to prospects via email, phone, or social media
• Conduct initial conversations to gauge interest and suitability
• Manage ongoing communications until a prospect becomes a customer
• Manage a book of prospects
• Maintain accurate information within CRM systems and gdocs

Inside Sales Executive, French Bilingual

• Understand and execute the full sales cycle with an assigned book of business which could include new and/or dormant customers.
• Understand and execute the lead management process to include lead generation, scheduled meetings, account optimization, follow up and hand offs through continued support.
• Daily tasks include outreach, introduction calls, presentations, and basic problem solving.
• Achieve monthly/quarterly assigned quotas by tracking progress and performance.
• Effectively communicate with customers and provide sales support to close deals.
• Participate in regular 1:1’s with manager to review business and performance results.
• Adopt and master company provided sales process to ensure consistent quota attainment.
• Prepare for engagement with customers through industry, company, and product research.
• Accurately maintain CRM data points to enable data driven strategic plans and to surface valuable customer insights.
• Exhibit professionalism through continued learning, organization, and ensuring a positive customer experience.
• Other applicable duties as assigned.

Sales Development Rep

• Prospect, research, generate, and develop new leads and opportunities as well as reactivate cold leads.
• Provide exceptional customer interaction through product knowledge expertise and excitement
• Maintain strong pipeline hygiene by tracking activities and updating records in a CRM
• Execute clear communication with potential customers via phone (inbound and outbound), email, and chat
• Set appointments for sales teams according to specified qualification standards, to ensure appointment attendance.
• Execute lead qualification process and framework.
• Strong ability to effectively qualify leads and move them through the sales funnel.
• Achieve individual targets and contribute to team and client’s overall KPIs
• Manage a healthy pipeline and lead funnel via program systems and tools
• Provide actionable insights to market trends, product feedback, customer insights, and learnings based on customer conversations.
• Proactively look for problems that can be solved creatively and present recommended solutions
• Other applicable duties as assigned

Sales Development Representative

Solutions Engineer

• Partner with Sales & Drive Technical Strategy
• Work closely with Commercial Account Managers to support territory planning, opportunity qualification, and technical sales strategy across a high-volume book of accounts
• Participate throughout the full sales cycle, from discovery and qualification through solution design, demonstrations, and close
• Act as a trusted technical advisor to customers and prospects, building credibility with technical and business stakeholders
• Engage directly with customers to understand their technical environments, business goals, and infrastructure challenges
• Architect and position NetApp solutions across on-premises, hybrid cloud, and data management platforms
• Collaborate with channel partners, resellers, and distributors to support partner-led opportunities and joint customer engagements
• Enable and guide partner Solutions Engineers on sizing, design, positioning, and demonstration of NetApp solutions
• Lead technical discovery sessions, solution presentations, and product demonstrations (both remote and in-person)
• Translate complex technical concepts into clear, business-relevant value for varied audiences
• Create solution-oriented materials, including architecture overviews, proposals, and reports, as needed
• Support pre- and post-sales technical inquiries via phone, email, and virtual collaboration tools
• Engage specialized Solutions Architects or subject matter experts for complex or strategic opportunities
• Operate effectively in a fast-paced, high-account-density environment while managing multiple opportunities simultaneously
• Follow established processes for activity tracking, case management, and reporting
• Contribute to continuous improvement of enablement processes, tools, and best practices
• Participate in knowledge sharing, mentorship, and technical validation activities as needed

Program Manager

• Management of corporate operations projects, ad hoc program support needs, and strategic initiatives
• Utilization of standard program management methods to manage the scope, schedule, and budget of assigned projects
• Documentation of project plans and other standard project artifacts
• Collaboration with internal support organizations and program leaders to create business efficiencies
• Interface with clients in determining project scope, requirements, and project status reporting
• Ability to organize resources for solving of complex problems
• Management and coordination of assigned resources
• Support program leaders and associated internal support teams through partnership on deployment of sales technology
• Partner with Sales Leadership to identify and enhance processes, systems, and frameworks
• Coordinate with dedicated sales operations and enablement resources to build division-wide best practices
• Evaluate and guide key priorities using observation, analysis, and best practices
• Establish operational excellence by engaging, assessing, planning, and executing on key initiatives outlined and established by operations and enablement org, program management, and Senior Leadership
• Gather, develop, and rollout attainment and execution trends and best practices
• Demonstrate the ability to communicate effectively to MarketStar leadership, including Executive leadership, and MarketStar client contacts
• Collaborate with MarketStar support teams to provide effective, efficient, and cohesive solutions to business problems
• Effectively identifying and focusing on strategic projects while communication expectations to stakeholders
• Methodical, analytical, and comprehensive when approaching problems and proposing actionable solutions
• Perform other related duties as assigned

• Proactively reach out to potential clients through a variety of channels, including phone calls, emails, and social media
• Qualify leads and set up meetings or calls between potential clients and our sales team
• Develop and maintain a deep understanding of our client’s products and services to effectively communicate their benefits to prospects
• Follow a structured sales process to ensure consistent and efficient lead management
• Maintain accurate records of interactions and follow-ups in our CRM system
• Participate in regular training and development sessions to enhance your sales skills and product knowledge
• Engage with prospects to understand their challenges and provide tailored solutions
• Track and analyze key metrics to measure the success of outreach campaigns and improve performance
• Work closely with the sales team to ensure a seamless transition from lead generation to deal closure
• Other applicable duties as assigned

Sales Development Representative – Ads Sales

• Collaboratively work with client and internal teams to drive success outcomes with an assigned customer base
• Identify opportunities for continuous improvement, provide timely feedback and implement strategic recommendations to optimize program processes and performance
• Enable the team to identify opportunities to expand revenue in accounts through cross-sell and up-sell
• Improve the customer experience and future lifetime value through successful customer onboarding, product adoption and customer enablement
• Drive new business growth through greater customer advocacy and reference-ability
• Create a review cadence to ensure program effectiveness by owning, monitoring and managing performance metrics for the team
• Maximize productivity of team members through proactive performance management, coaching, development and mentoring
• Enhance effectiveness and efficiency through the right orchestration of human and tech engagement

Operations

• Coordinate and resolve distributor-related order and service issues
• Manage urgent and emergency order requests, including alternate sourcing, stock plan adjustments and tracking plant shipment status
• Assess and resolve service requests, recommending actions to senior account manager
• Address billing concerns, including processing corrections or credits
• Analyze AR issues by working with the customer, distributor and customer service
• Oversee return processes and act as liaison between plant, customer service, and distributor
• Facilitate distributor system access and direct to correct support functions
• Close product integrity gaps by reviewing dashboards and contacting distributors
• Maintain and update customer data in Salesforce, including account set up and onboarding
• Validate customer relationships and manage tax exemption correspondence
• Resolve incorrect deliveries and provide price lists/quotes
• Monitor systemic orders including order or invoice issues and handle system process changes
• Leverage independence in your workday to prioritize tasks, projects, and initiative

Operations Specialist

Account Manager

• Develop and implement headquarter account growth strategies aligned with company objectives
• Identify emerging market trends, competitor activity, and growth opportunities to inform strategic decisions and share back with client
• Meet and exceed annual and quarterly performance KPIs
• Ensure contract, pricing, credit, accounts receivable, and offer standards are consistently applied across accounts
• Manage pipeline development and opportunity progression for high-value accounts
• Drive strategic negotiations and escalation for complex deals
• Ensure SLA and Standard Operating Procedure expectations are followed and met
• Build and maintain strong headquarter relationships with key automotive national accounts
• Ensure a world class customer experience with prompt issue escalation, communication, and resolution
• Drive engagement and strategic interactions with channel partners
• Represent client at customer meetings and limited industry events to strengthen brand presence
• Foster collaboration across internal teams (Marketing, Operations, Customer Support, Finance, etc.) to support sales and account maintenance execution
• Monitor and optimize use of CRM tools (e.g., Salesforce) for pipeline and account management
• Incorporate supply chain considerations into sales planning and execution
• Ensure compliance with corporate policies and governance standards

Account Manager, French Speaking

Sales

• Own a defined portfolio of reseller partners and drive achievement of channel revenue, pipeline, and growth goals
• Influence reseller partners to prioritize and promote NetApp product solutions over competitive offerings, increasing share of wallet within each account
• Partner closely with distribution teams, internal sales, marketing, and leadership to align on strategy, remove barriers, and maximize channel performance
• Support new partner onboarding and enablement efforts to ensure partners are effectively prepared to sell and position the company’s solutions
• Identify high-potential, underperforming, and inactive partners and create targeted action plans to accelerate growth, improve engagement, or re-activate opportunities
• Leverage AI for faster, higher-quality partner enablement—turn product/tool updates and incentive/program changes into partner-ready assets tailored to each reseller’s business model and motion
• Serve as the primary point of contact for assigned channel partners, while operating as a strategic advisor focused on revenue growth and business expansion
• Educate assigned channel partners on products, services, sales initiatives, marketing programs, and the company’s value proposition in a way that drives measurable sales outcomes
• Conduct regular partner business reviews focused on revenue trends, pipeline health, opportunity conversion, sales activity, and competitive positioning
• Support reseller-led deal execution and sales motion alignment
• Analyze CRM, pipeline, attendance, and partner performance data to identify trends, prioritize opportunities, and guide outreach strategy
• Gather market intelligence, partner feedback, and competitive insights to strengthen partner messaging and improve sales effectiveness
• Meet with management regularly to review partner performance, territory forecasts, revenue progress, and strategic opportunities for growth
• Serve as a senior resource to the broader partner team by sharing best practices, identifying process improvements, and modeling proactive partner management behaviors

Senior Partner Sales Manager

Client Partner

• Generate and qualify leads through various channels, including cold calling, email campaigns, and social media
• Build and maintain strong relationships with prospective and existing agency clients
• Conduct thorough needs analysis and present tailored solutions to clients
• Collaborate with the sales team to develop and execute sales strategies
• Maintain accurate records of all sales activities and client interactions in the CRM system
• Stay up-to-date with industry trends and competitor activities to identify new opportunities
• Provide exceptional customer service and support throughout the sales process
• Achieve and exceed monthly and quarterly sales targets
• Participate in regular sales meetings and training sessions to enhance skills and knowledge
• Prepare and deliver compelling presentations and proposals to clients
• Follow best practices for setting up campaigns, including recommended flight durations, budget allocations, and creative strategies
• Adhere to advertising policies and guidelines, especially when working with sensitive verticals
• Ensure compliance with internal and external regulations

Agency Client Partner

• Lead a customer outreach process that will include calls and emails with the intent of building and managing external customer relationships with continued account support
• Work with existing customers to build brand awareness and increase their usage and advertising spend on Reddit
• Use client provided and self-guided training resources to stay up to date on knowledge of the product
• Use data to manage, review and report on pipeline to manager each week, which includes a forecast and plan to achieve targets
• Attain daily, weekly, monthly, and quarterly targets
• Record customer interactions and engagement in CRM
• Build and manage both Internal MarketStar team and external client counterpart relationships
• Prepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal MarketStar peers and leadership
• Use data to drive planning and success
• Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc.