Program Manager

MarketStar

Program Manager supporting Dropbox Inside Sales Team to improve processes and drive revenue. Collaborating with global teams and maximizing customer success outcomes.

Posted 5/20/2026full-timeRemote • Utah • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Collaboratively work with client and internal teams to drive success outcomes with an assigned customer base
Identify opportunities for continuous improvement, provide timely feedback and implement strategic recommendations to optimize program processes and performance
Enable the team to identify opportunities to expand revenue in accounts through cross-sell and up-sell
Improve the customer experience and future lifetime value through successful customer onboarding, product adoption and customer enablement
Drive new business growth through greater customer advocacy and reference-ability
Create a review cadence to ensure program effectiveness by owning, monitoring and managing performance metrics for the team
Maximize productivity of team members through proactive performance management, coaching, development and mentoring
Enhance effectiveness and efficiency through the right orchestration of human and tech engagement

Requirements

What you’ll need

Bachelor’s degree in related field or equivalent work experience
Minimum 5 years of B2B sales, customer success or account management experience
3 + years of frontline leadership experience; 1+ year of second level leadership preferred
Strong familiarity with chat platforms and demonstrated success managing sales chat teams
Experience managing global teams across multiple regions and time zones is preferred
Highly self-motivated and collaborative attitude, with a strong drive to contribute to and exceed team goals
Ability to lead and manage in a virtual team environment
Strong empathy for customers AND passion for revenue and growth
Deep understanding of value drivers in recurring revenue business models
Data-driven mind-set with demonstrated ability to analyze data to determine business decisions
Proven ability to inspire teams as a creative and motivational leader
Demonstrated desire for continuous learning and improvement
Skilled in communication, both written and verbal, with demonstrated expertise in managing time, making sound decisions, delivering compelling presentations, and driving successful negotiations
Tech savvy and proficient with Microsoft Office, sales/customer success technology
Successful track record in stakeholder /client relationship management, including an ability to confidently present in WBR, MBR, and QBR settings.

Benefits

Comp & perks

Structured learning and career development programs
Mental health program
Generous Paid Time Off policy
Paid medical leave
Child/Dependent care reimbursement
Education reimbursement
401k match, hardship loan program, access to financial wellness advisor
Comprehensive healthcare coverage including medical, dental, and vision

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B salescustomer successaccount managementfrontline leadershipdata analysisperformance managementrevenue growthcustomer onboardingproduct adoptionstakeholder management

Soft Skills

collaborative attitudeself-motivatedempathy for customerscreative leadershipmotivational leadershipcontinuous learningeffective communicationtime managementdecision makingnegotiation