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Account Manager
MarketStarAccount Manager responsible for working with advertisers on Reddit. Building relationships and ensuring success of advertising campaigns in a hybrid role based in Ogden, UT.
About the role
Key responsibilities & impact- Lead a customer outreach process that will include calls and emails with the intent of building and managing external customer relationships with continued account support
- Work with existing customers to build brand awareness and increase their usage and advertising spend on Reddit
- Use client provided and self-guided training resources to stay up to date on knowledge of the product
- Use data to manage, review and report on pipeline to manager each week, which includes a forecast and plan to achieve targets
- Attain daily, weekly, monthly, and quarterly targets
- Record customer interactions and engagement in CRM
- Build and manage both Internal MarketStar team and external client counterpart relationships
- Prepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal MarketStar peers and leadership
- Use data to drive planning and success
- Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc.
Requirements
What you’ll need- Strong time and project management organizational skills
- Proficiency with using Microsoft Office and/or Google Suites
- Demonstrated ability to build relationships
- Strong written and verbal presentation skills
- Experience with setting and exceeding sales goals
- Able to multi-task, manage time effectively and adapt to change
- Able to analyze and interpret data to develop and implement strategic plans is preferred
- Previous experience with account management or prior experience in sales or technology preferred
Benefits
Comp & perks- Structured learning and career development programs
- Mental health program
- Generous Paid Time Off policy
- Paid medical leave
- Child/Dependent care reimbursement
- Education reimbursement
- 401k match, hardship loan program, access to financial wellness advisor
- Comprehensive healthcare coverage including medical, dental, and vision
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisaccount managementsales goalsstrategic planning
Soft Skills
time managementproject managementrelationship buildingwritten communicationverbal communicationmulti-taskingadaptability