Maricopa County

Operations

• Provides lead direction to staff by distributing and assigning incoming work
• Proactively manages and de-escalates tense or challenging interactions by remaining calm, composed, and professional at all times.
• Performs quality assurance inventory audits to ensure the highest quality standards and maintains statistical data for status reports; reviews and interprets court orders and initiates necessary action; updates the inventory of sensitive items; ensures compliance with judicial orders
• Prepares and delivers training to staff members or other members of the Clerk of the Superior Court
• Conducts research to determine eligibility of materials for release and/or disposal; performs complex research and responds to inquiries from internal and external customers; provides customer service telephonically, in person, and by email
• Identifies and notifies appropriate parties and agencies of pending appeals; prepares and transmits the record on appeal
• Verifies reports for accuracy of information and makes necessary corrections as required
• Monitors phone reports to ensure appropriate staffing coverage
• Ensures all documents are filed expediently and accurately and docketed in accordance with established procedures. Monitors systems to ensure there are no technical issues with document transmissions. Reports issues to and works with IT to resolve concerns
• Prepares statistical team reports which include assisting staff with goal setting for Clerk of Court standards
• Manages a variety of internal team in-boxes and folders containing questions, requests, and ensures compliance with court orders. In addition to in-box folders and queues, various emails from internal/external sources for processing and document corrections. Completes daily deposits and cash drawer counts and has a familiarity with minimum accounting standards (MAS). * Dependent on division assignment
• Supports and exemplifies the COSC Factors for Success – Thought, Results, People, Self
• Acts on behalf of supervisor in his/her absence

Court Operations Lead

Administrative Assistant

• Provide specialized clerical support to the attorneys, paralegals, legal support specialists, and practice group leaders to assist in the processing of civil litigation matters.
• Open and create digital files.
• Serve in a receptionist capacity by answering the telephone, responding to general information questions, directing or screening calls, and taking accurate messages.
• Prepare and process specialized paperwork as directed.
• Utilize a computer to look up and retrieve case information from various databases.
• Organize case files for close-out; enter case disposition and close-out information into the County Attorney's Office case management system.
• May be responsible for document delivery runs between divisions within the office and hand deliveries to Judges and Superior or District Court filing counters as needed.
• Sort and distribute electronic pleadings and minute entries.
• Some positions may required use of skills to provide English/Spanish translation.

Administrative Specialist

Medical Assistant

• Perform duties within the medical assistant scope of practice to ensure quality patient care
• Complete required documentation in the electronic health record or other modality
• Verify dental, behavioral, and medical health information with outside healthcare organizations
• Conduct office duties, including copying, filing, scanning, scheduling, and document preparation
• Respond to and direct clinical calls effectively and professionally in-person, telephonically, and online
• Maintain confidentiality of all information in all communication and interactions

General Counsel

• Perform complex legal work and analysis as it pertains to litigation issues involving the client
• Conduct research and analyze legal issues using both computerized legal research and hard copy tools
• Handle a broad spectrum of civil claims as assigned by the Practice Group Leader, including advising government agencies
• Assist the Civil Division with appeals work, including writing and editing appellate court briefs, defending clients at oral argument when scheduled, and helping other attorneys in the office by preparing appeals and arguments
• Draft various documents, including reports and updates, motions, memorandums, and various other court documents
• Attend court to present and defend the client at status conferences, oral arguments on motions, in evidentiary hearings, and other hearings as set by the court
• Provide risk analyses and status reports to the Practice Group Lead and, where appropriate, to the Maricopa County Board of Supervisors and clients on all cases and matters assigned
• Assist with supervising and mentoring non-senior attorneys
• Responsible for compliance with the continuing legal education requirements and other requirements imposed by the State Bar of Arizona

Senior Counsel

General

• Promote active learning in a preschool classroom by planning and implementing developmentally appropriate, individualized experiences
• Create a safe and nurturing environment for children
• Use cognitive-developmental approaches to enhance the students’ language and literacy skills
• Plan and participate in parent education, parent engagement, and family support activities
• Ensure classroom compliance with Federal, state, and Office of Head Start Performance Standards regulations

Head Start Teacher

Manager

• Manage staff and plan, direct, and manage the technical, budgetary, and administrative activities of the Planning Branch
• Ensure the Branch achieves success in its planning studies
• Interact with many external customers, including cities/towns and other agencies
• Speak to the public, and manage and work with many consultants
• Review the work of assigned staff to ensure work quality and timely accomplishment of tasks
• Coordinate project budget and contract preparation and administration
• Provide leadership, direction, and guidance in planning strategies and procedures
• Compile and analyze data and prepare status reports

Planning Branch Manager

• Oversee the operations of a designated judicial function of the Clerk's Office that may involve document and exhibit processing, customer service counters, electronic document management, and/or child support responsibilities
• Provide direct supervision for up to 25 employees, including the hiring process, interviewing, progressive discipline, performance management, payroll processing, employee training, cross-training, monitoring of daily workflow, and staff coverage
• Perform administrative tasks associated with the operation of a judicial function, including collecting statistical data, preparing detailed monthly reports, overseeing and assisting staff with extensive customer and/or case-type research, coordinating equipment maintenance schedules, and ensuring a clean, organized, safe work environment
• Represent the Clerk's Office in meetings with the judiciary, court staff, internal and external departments, and agencies
• Participate in organizational projects as well as identify and implement process enhancements and departmental procedures intended to improve service
• Provide the highest level of service to internal and external customers
• Support and exemplify the COSC Factors for Success – Thought, Results, People, Self

Court Operations Supervisor

• Direct and oversee the strategic and daily operations of the Building Inspections Division to ensure efficient service delivery, regulatory compliance, operational consistency, and alignment with departmental objectives and organizational priorities
• Establish schedules and methods for the building inspection program
• Implement, supervise, and update policies and procedures
• Provide leadership, oversight, and accountability for inspection personnel by establishing performance expectations, monitoring productivity metrics, evaluating operational outcomes, and implementing continuous improvement initiatives
• Coordinate inspection activities with other County departments, divisions, and outside agencies
• Collaborate with executive leadership, other departments, legal representatives, contractors, developers, and external agencies to coordinate inspection activities, resolve regulatory concerns, and support development initiatives
• Manage and prioritize division workloads, staffing allocations, inspection schedules, and resource distribution to ensure timely completion of inspections, permit processing, and code enforcement activities
• Ensure division staff maintain required certifications, technical competencies, and safety standards through ongoing training, professional development, and compliance monitoring
• Provide advanced technical expertise and guidance to inspectors, contractors, design professionals, developers, and internal stakeholders regarding complex code interpretations, construction practices, and regulatory requirements
• Review and resolve highly sensitive, technical, or escalated issues involving code disputes, inspection determinations, customer complaints, enforcement actions, and construction compliance matters
• Oversee the maintenance of accurate records, inspection documentation, compliance data, and reporting systems in accordance with legal, regulatory, and departmental requirements

Inspection Manager

Engineer

• Serve as an Engineer Associate Senior within the Maricopa County Department of Transportation (MCDOT) Construction & Materials Division
• Work on Transportation and Maintenance Improvement Projects, including federally funded projects
• Process closeout documentation for TIP and MIP projects
• Monitor contractor compliance with federal requirements including Buy America Build America (BABA), Title VI, federal labor standards, and the Disadvantaged Business Enterprises (DBE) program
• Responsible for daily federal aid tasks, including project initiation through project closeout
• Utilize various software systems for project management, project scheduling, cost analysis, and federal labor compliance and DBE reporting
• Serve as the primary contact for public information, legal holds, and claims for the Construction & Materials Division
• Act as the primary contact for federal aid information for the Department

Senior Engineer Associate

• Maintain calendars, schedule meetings and appointments; prioritize and resolve complex meeting schedules; coordinate meeting rooms and resources
• Prepare meeting agendas and presentation materials; take and transcribe meeting minutes, and prepare summaries for distribution
• Conduct and coordinate assigned projects and research studies; identify and resolve problems
• Coordinate with HR on the preparation of hiring packages
• Manage department database for lessons learned and prepare quarterly reports
• Compose correspondence and other documents on a wide variety of subjects, requiring knowledge of the procedures and policies of the Department
• Create, edit, and process correspondence, memoranda, letters, legal documents, information packets, and other communications
• Maintain department files and library through SharePoint; collect and compile statistical data; develop and create a variety of technical and statistical reports
• Update manual and computer records and tracking systems, and assure the accuracy of databases; create management reports; maintain filing procedures
• Research, scan, and file hard copy to upload into electronic files
• Ensure all administrative actions comply with County policy, procedures, and guidelines
• Develop technical documents as needed; assist with the development of the annual budget
• Answer phones, resolve problems, and provide answers and customer service requests within the scope of authority; routes calls to appropriate individuals, takes and delivers messages
• Provide advice and assistance on compliance with laws, rules, and regulations
• Order and maintain an inventory of supplies, and process invoices
• Assist with preparing and processing travel and training arrangements for division staff
• Other job duties as assigned

• Oversee Intergovernmental Relations staff and work closely with MCDOT professionals, federal, state, regional, and/or local jurisdictions, and other organizations to develop and manage the department’s policies, procedures, and standard operating procedures
• Coordinate intergovernmental relations activities, develop intergovernmental agreements, and negotiate agreement terms.
• Ensure branch's procedures are documented and kept up to date
• Oversee and lead MCDOT’s efforts to negotiate, develop, and execute intergovernmental agreements with all jurisdictional and agency partners
• Research and draft employee guidance documents. Establish and maintain regular reviews of guidance documents to ensure they are aligned with County and department policies
• Partner with other department branches, divisions, as well as local jurisdictions, and partnering agencies to provide regular coordination meetings, issue resolution, and agreement negotiations
• Serve as the department’s Data Steward, operating under guidance from the County’s InfoSec team, with authority to escalate and present data assets classified as Confidential to the MCDOT Executive Committee
• Responsible for ensuring the department’s IGA Database is maintained, and its agreement records are aligned with the Arizona State Library Archives Records retention schedule
• Develop and present management reports related to intergovernmental agreements, the Transportation Advisory Board, and department policies and procedures
• Monitor current events and politics impacting transportation policies and objectives.
• May be called upon to represent MCDOT at community, council, or board meetings.

Policies and Agreements Branch Manager

IT Support

• Provides expert PC desktop support for customers of the Information Technology Center (ITC) supported departments
• Leads and guides the ITC Help Desk team
• Delivers excellent customer service and resolves technical issues related to PC hardware, software, and information systems
• Utilizes the FreshService ticketing system; documents, logs, and escalates work tickets, and coordinates referrals to appropriate personnel for problem resolution
• Tracks issues to ensure customer needs are addressed and resolved, coordinates activities, and ensures that activities comply with industry best practices and Maricopa County standards
• Troubleshoots Tier 1 IT issues and provides subject matter expertise through detailed technical analysis of IT-related issues
• Maintains excellent written and verbal communications with customers, management, and colleagues, and provides guidance to customers and lower-level Help Desk personnel
• Maintains contact with users on operational and production problems and follows up with customers to ensure satisfaction and incident resolution
• Responds to end-user requests for information and assists in problem resolution by answering phone calls and emails/tickets from customers
• Identifies potential service level problems before they occur; determines and communicates solutions
• Develops and implements processes that improve efficiency and enhance productivity
• Sends notifications for network outages and application problems
• Assists in resolving application issues impacting production
• Other job duties as assigned

Senior Help Desk Specialist

• Coordinate and administer school district candidate and ballot issue elections, including general, special, and recall elections, in compliance with Arizona Revised Statutes
• Serve as filing officer for candidate documentation, petitions, and ballot measures; compile, review, and distribute election materials, and assist candidates and districts throughout the election process
• Produce school district Voter Information Publicity Pamphlets, coordinating with districts, vendors, and County Elections to ensure accurate and timely materials for voters
• Develop and maintain reports, dashboards, and business tools to support school districts, managers, and community stakeholders in data-driven decision-making
• Gather, document, and translate reporting and dashboard requirements into actionable specifications, ensuring accuracy and consistency across multiple data sources
• Analyze, evaluate, and integrate data, performing statistical analysis, identifying trends or anomalies, and providing insights to support operational and strategic decisions
• Communicate effectively with staff, districts, vendors, and community members via email, phone, presentations, and meetings, providing guidance, training, and data-driven insights
• Maintain detailed election and data records, strategic plans, and online information to ensure transparency, compliance, and efficient operations
• Collaborate with County Elections, County Attorney, County Recorder, school districts, and internal teams to resolve election-related issues, process recall petitions, approve ballot proofs, and provide data or information for court hearings
• Collaborate, create, and maintain data dashboards for a variety of education-related data environments, homeschool and private school trends, general enrollment, demographic trends, literacy, mathematics, science, and STEM proficiencies, professional development, and district financial health
• Support leadership and cross-functional teams by providing election and data expertise, participating in professional development, cross-training staff, and assisting with other duties as assigned by the Chief Deputy