Court Operations Lead

Maricopa County

Lead direction and training for Clerk of the Superior Court staff in Phoenix, AZ. Focus on providing access to judicial systems and maintaining quality standards in a hybrid role.

Posted 7/8/2026full-timePhoenix • Arizona • 🇺🇸 United StatesSenior💰 $22 - $29 per hourWebsite

About the role

Key responsibilities & impact

Provides lead direction to staff by distributing and assigning incoming work
Proactively manages and de-escalates tense or challenging interactions by remaining calm, composed, and professional at all times.
Performs quality assurance inventory audits to ensure the highest quality standards and maintains statistical data for status reports; reviews and interprets court orders and initiates necessary action; updates the inventory of sensitive items; ensures compliance with judicial orders
Prepares and delivers training to staff members or other members of the Clerk of the Superior Court
Conducts research to determine eligibility of materials for release and/or disposal; performs complex research and responds to inquiries from internal and external customers; provides customer service telephonically, in person, and by email
Identifies and notifies appropriate parties and agencies of pending appeals; prepares and transmits the record on appeal
Verifies reports for accuracy of information and makes necessary corrections as required
Monitors phone reports to ensure appropriate staffing coverage
Ensures all documents are filed expediently and accurately and docketed in accordance with established procedures. Monitors systems to ensure there are no technical issues with document transmissions. Reports issues to and works with IT to resolve concerns
Prepares statistical team reports which include assisting staff with goal setting for Clerk of Court standards
Manages a variety of internal team in-boxes and folders containing questions, requests, and ensures compliance with court orders. In addition to in-box folders and queues, various emails from internal/external sources for processing and document corrections. Completes daily deposits and cash drawer counts and has a familiarity with minimum accounting standards (MAS). * Dependent on division assignment
Supports and exemplifies the COSC Factors for Success – Thought, Results, People, Self
Acts on behalf of supervisor in his/her absence

Requirements

What you’ll need

Three years’ experience with at least one year of customer service and two years of clerical/administrative experience OR Two years at the Clerk of the Superior Court as a Justice System Clerk or higher
High school diploma or GED
An equivalent combination of post-secondary education and/or experience may substitute for the minimum qualifications on a year-for-year basis

Benefits

Comp & perks

Tuition reimbursement
Exceptional work-life balance, with hybrid work schedule options
Opportunities for growth and development within Maricopa County
Low-cost, high-value healthcare for you and your qualifying dependents
Child care benefits including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively
Paid vacation, sick time, and parental leave
Extensive wellness program, including an incentive
Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Clerical ExperienceQuality Assurance AuditsStatistical ReportingDocument FilingResearch SkillsData InterpretationMinimum Accounting Standards

Soft Skills

LeadershipConflict ResolutionCommunicationProfessionalismTeam Collaboration

Certifications

High School DiplomaGED