Manulife

Architect

• Embed within business teams to understand how work creates value to identify priorities.
• Balance innovative thinking with practical judgment, helping leaders decide where to automate, augment, redesign, or simplify.
• Map existing systems, understand the trade-offs, and make informed decisions
• Design with adoption in mind, balancing the power and potential of AI with human-centered design principles and sustainable work experiences
• Lead with an experimentation mindset, using evidence, feedback, and learning loops to improve decisions and outcomes.
• Assess current workflows, systems, and alignment to enterprise priorities.
• Identify and design human + AI work models that improve business outcomes, colleague experience, customer impact, speed, quality, cost, or risk
• Translate redesigned work into practical operating model choices, including human + AI role archetypes, accountabilities, decision rights, skill needs, capacity implications, and workforce transition plans
• Design and lead pilots that measure impact, build adoption, and create repeatable patterns for scale.
• Collaborate across business functions, AI, technology, risk, data, People Partners, Talent CoE teams, and change partners
• Support an innovative, team-oriented environment that builds capability and reinforces new ways of working across Manulife.

Director, Forward Deployed Organization Architect

Data Engineer

• Build scalable data platforms, products, and automation
• Design and build scalable data pipelines, automated data tools, and reusable data products on modern cloud platforms such as Azure Databricks to accelerate AI and analytics value delivery
• Automate, modernize, and improve data pipelines and engineering processes to increase efficiency, reliability, and scalability
• Deliver projects across data ingestion, engineering, visualization, and decision-making
• Own the data domain and strengthen engineering quality
• Serve as a data-domain subject matter expert and trusted technical advisor
• Build a strong understanding of systems and the data environment by researching, exploring, and testing new data architecture, design ideas, and technologies
• Collaborate with internal and external experts to improve data quality, platform reliability, access, and usability
• Use technical documentation to develop a holistic understanding of the data domain
• Enable analytics through strong data foundations and business context
• Work with data scientists to turn business requests into high-value data products and capabilities
• Partner with business teams and data scientists to build, improve, and deliver trusted, analysis-ready data
• Help develop conceptual/logical data models, curated data layers, or semantic layers with clear business context
• Partner with the business (Sales/Marketing/Product) and communicate clearly
• Work with Sales, Marketing, Product, and other teams to understand needs and identify where data and analytics can support growth
• Turn business insights into clear technical requirements focused on measurable impact
• Explain technical ideas in plain language and confidently present solutions to non-technical audiences
• Act as a connector between technical and business teams to keep goals, requirements, and delivery aligned
• Grow data and analytics capability across the organization
• Help business partners understand and use data and automation effectively
• Identify and develop 'data champions' to increase profitable use of data
• Learn key business concepts from partners and enable creative, effective use of data technologies

Lead Data Engineer – Director Level

Risk

• Actively participates in providing effective oversight and challenge over the risk domains (business continuity, third party risk, or change Risk) and governance activities (risk and control assessments (RCSA), incidents and losses, end user computing solutions) performed by business owners.
• Evaluate and identify non-compliance with standard requirements and escalate to direct managers timely.
• Evaluate and recommend new controls where gaps have been identified.
• Review and assess incidents and operational loss events, perform root cause analysis and ensure that management logs them timely and that issues and corrective actions plans (CAPs) are developed and implemented within the given deadlines.
• Perform thematic reviews across businesses and/or segments and raise potential enterprise level problem or issue and propose action plans.

Operational Risk & Resilience Oversight Manager

General

• Ensure the completion of team’s daily business deliverables and adherence to agreed Service Level Agreement and Schedule of Services.
• Diligently work with Investment Operations and other internal/external teams on process and production updates and issues relevant to completion of tasks at hand.
• Responsible for reviewing Cash and Position exceptions as part of the Recon Governance model.
• Collect, analyze, and interpret data from various sources to create comprehensive reports.
• Develop and maintain reporting templates and dashboards for various stakeholders and ensure accuracy and consistency in all reporting outputs.
• Be able to train team members in building business dashboards.
• Draft, edit, and distribute internal communications, including newsletters, announcements, and presentations.
• Aid in the preparation of Management Information reports such as data gathering, data cleansing.
• Lead operational process improvements, recommend, and initiate tactical solutions/initiatives and actively participate on projects such as system transitions (UAT), process transformations etc.
• Aid in the successful delivery of compliance, audit, and regulatory facilitated requirements.
• Aid in the technical capability development of the team.
• To ensure procedures are updated and lead the annual procedure exercise.
• Remain updated with relevant industry development and market-specific best practices.
• Act as back-up Subject Matter Expert as required, participate in a regular program of industry-specific training and interdepartmental cross-training to ensure continuity of service and capability development.

Senior Reconciliation Specialist

Full-stack Engineer

• Work with product owners, architects and senior engineers across the full software development lifecycle
• Participate in ideation and brainstorming sessions to devise creative and meaningful digital solutions
• Support and perform regular security audits and collaborate with security teams to address vulnerabilities
• Drive incident investigations, root causes and continuous improvements with the team
• Find thoughtful uses of AI tools to enhance development speed, efficiency, and quality

Associate Full Stack Software Engineer

Case Coordinator

• Provide pro-active support to Corporate Account, National Account and Independent Advisor offices
• Liaison with internal departments to ensure timely processing of new life insurance applications
• Build one-to-one relationships with assigned branches
• Pro-actively follow up on pending cases and anticipate customer needs
• Perform outbound communications to keep customers informed
• Assume ownership of assigned files and assist in problem-solving to expedite processing

Elite Inforce Case Coordinator

Marketing

• Lead the end-to-end execution and management of all growth, and GTM initiatives for Manulife Bank
• Implement Growth and GTM strategies to drive sales and revenue
• Collaborate closely with cross-functional teams to align execution with strategic priorities
• Lead Agile operations for growth initiatives, including sprint planning and backlog management
• Design and implement scalable processes to support Agile delivery and GTM execution

Manager, Strategic Marketing

Communications

• Serve as the lead communications consultant for assigned portfolio clients
• Develop and execute communication strategies that improve participant engagement and retirement readiness
• Present recommendations and insights to clients and stakeholders
• Manage multiple priorities and deadlines with high accuracy
• Collaborate across teams to optimize participant experiences

Strategic Communications Consultant

IT Support

• Act as the Plan Administrator for large clients with complex plans
• Manage day-to-day administration of assigned policies
• Process all member-related eligibility requests daily
• Administer all member eligibility processes in accordance with the client specific Admin guide
• Provide accurate and thorough answers to client requests and questions
• Partner with the Call Centre Representatives to resolve issues and process requests

Benefit Administrator, Admin Advantage Update

Learning and Development

• Facilitate learning to appropriate audiences, in a professional manner, in a variety of settings including classroom training, workshops, hands-on, E-learning, live video/Web-ex training, coaching and guided self-study
• Regularly review and evaluate course delivery and material to ensure they meet client and learner needs and that standards of quality and effectiveness are maintained
• Follow up with learners and stakeholders to measure program success and ensure learning transfer
• Conduct training needs and skill gap analyses for transactional/service roles
• Create learning objectives and measures to deliver knowledge transfer
• Provide training performance feedback to participants and managers
• Manage intake process and prioritization for training requests
• Create and maintain variety of training documents and aids
• Create and manage project plans and training schedules
• Other duties as assigned

Training Specialist

• Develop and maintain clean, well-documented, and efficient code for both the front-end (React, HTML, CSS, JavaScript) and back-end (your preferred server-side language, .NET/C#)
• Ability to lead initiatives, guide team of Junior Engineers, providing guidance on their work and progress
• Be responsible for your work and the progress of your team, ensuring alignment with project goals and timelines
• Work with product managers and other engineers to define technical requirements
• Collaborate with designers to curate an idea user experience
• Design and build scalable and secure APIs
• Implement robust and efficient databases
• Solve and debug complex technical issues
• Write unit and integration tests to ensure code quality
• Pair program with other specialists on the team
• Stay up to date on the latest web development technologies and trends

Full Stack Software Engineer

Bilingual

• Provide support and process requests related to Manulife annuity products, associated systems (VAPS/APV), the Verification of Annuitant (VOA) Program, and the Client Confirmation Program (CCP).
• Conduct searches for missing clients, liaising with family members, when necessary, to ensure timely payment delivery or death claim processing.
• Respond to inquiries from internal business partners, clients, and advisors via email, phone, or fax.
• Assign cases to appropriate queues and specialist teams.
• Update back-office systems accurately and in a timely manner.
• Conduct periodic system requirement reviews and support system updates through hands-on user testing.
• Contribute to departmental projects and special initiatives.
• Meet accuracy, quality, and service excellence expectations.
• Identify gaps in knowledge databases and recommend updates to documentation and procedures.
• Support call centre and service partner teams by providing first-call resolution (FCR) wherever possible.

Bilingual Annuity Service Specialist

DevOps Engineer

• Manage and enhance Azure Kubernetes Services (AKS), Azure PaaS resources, and CI/CD pipelines
• Deploy, support, and optimize services such as APIM, Redis, Key Vault, PostgreSQL, AI Foundry, and Storage
• Partner with development teams to onboard and troubleshoot applications in Azure environments
• Build and maintain Infrastructure as Code using Terraform, Helm, Flux, and GitHub Actions
• Drive platform reliability, automation, security, and operational excellence
• Leverage AI and automation to improve efficiency, reduce costs, and enhance platform operations
• Participate in a 24/7 on-call rotation supporting business-critical services

Senior Platform Reliability Engineer

Cloud Engineer

• Design, develop, and implement cloud-based applications and infrastructure solutions
• Build and maintain cloud environments that align with security and operational standards
• Automate and orchestrate cloud platforms using modern DevOps and Infrastructure-as-Code practices
• Develop and maintain APIs, web services, and integration solutions across enterprise platforms
• Support application deployment, troubleshooting, testing, and continuous integration activities
• Collaborate with cross-functional teams in Agile environments to drive rapid delivery and innovation
• Research and implement emerging technologies to improve platform performance and engineering efficiency
• Lead cloud engineering best practices and mentor team members on cloud adoption and modernization initiatives

Senior Cloud Engineer

• Provide support and manage aspects of monthly and quarterly financial reporting and analysis
• Support a culture of continuous improvement through ongoing analysis of procedures and process automation
• Collaborate with management to highlight possible risks and opportunities while taking initiative to escalate issues impacting financial results
• Support the needs of our evolving organization through the development of reports and leveraging cutting-edge AI tools to deliver new insights into financial and business performance