Manulife

Manager

• Oversee care management activities, including benefit eligibility reviews, care coordination, and documentation, while ensuring quality, timeliness, and a positive customer experience.
• Assess clinical needs to determine initial and ongoing eligibility for long-term care benefits.
• Review clinical evidence, including onsite assessments from vendors, to make accurate benefit eligibility decisions.
• Monitor claims for high-risk activity and maintain appropriate follow-up schedules based on current protocols.
• Conduct virtual telehealth assessments when required.
• Manage multiple priorities and meet deadlines across assigned claims and projects.
• Collaborate with senior care management staff and cross-functional teams to support accurate decisions and optimal customer service.
• Stay current with protocols and guidelines through assigned training, regular management check-ins, and team meetings.

Care Manager, LTC

Payroll

• Act as the key point of contact for internal partners on payroll questions and issues while managing sensitive client information.
• Collaborate with external partners (Payroll Vendors, Payroll Aggregators, TPAs, etc.) to facilitate setup, functionality, and ongoing monitoring of Payroll 180/360, including new plans, plan changes, and test files.
• Proactively monitor incoming files, follow up on missing/incomplete data, and support proactive census validation and understanding of file frequency expectations.
• Partner with stakeholders to build payroll knowledge, ensure smooth handoffs, and clearly explain data and technical issues to various audiences.
• Track and report on implementations and challenges, drive solutions to address root causes, provide backup to teammates, and offer clear communication and direction to internal and external contacts.

Payroll Set-up Specialist

Data Engineer

• Design, develop, and maintain scalable ETL/ELT pipelines using Azure Data Factory and Azure Databricks
• Collaborate with data professionals to understand data requirements and develop solutions
• Ensure data quality and consistency from various sources
• Follow data governance policies to ensure data security and compliance
• Stay up to date with tools and technologies for enhancing data infrastructure

Senior Data Engineer

• Design, develop, and maintain scalable ETL/ELT pipelines using Azure Data Factory, Azure Databricks, and other relevant services
• Develop and maintain the company's data architecture, including data models, schemas, and data dictionaries.
• Integrate data from various sources, ensuring data quality and consistency, and prepare it for analytical and operational use
• Follow consistency of data governance policies and processes to ensure data security, privacy, and compliance.
• Collaborate with other data professionals, including data scientists, analysts, and business team members, to understand data requirements and develop solutions to meet those needs.
• Stay up to date with the latest tools and technologies and see opportunities to enhance Manulife's data infrastructure.
• Ability to learn and implement best practices of big data and cloud computing to ensure solutions are scalable, efficient, and effective.

Vice President

• Lead, communicate and strengthen processes for our experience studies for mortality, morbidity, lapse, premium persistency and other policyholder behavior
• Advise and provide insight as part of regular forecasting (monthly and quarterly) and experience monitoring to assist in the ongoing observation of the inforce business
• Ensure consistency between expected assumptions and SOE
• Deliver (with CFO) Financial Plan and own policyholder experience related Plan numbers
• Coordinate and provide analysis on experience to support explanation of earnings drivers to management
• Provide pro-active support, experience analysis oversight and analysis for organic and non-organic initiatives to optimize the value of the business
• Provide actuarial and policyholder experience thought leadership on new business initiatives and assumptions
• Expand actuarial experience analysis capabilities leveraging non-traditional data and AI tools
• Develop and implement process improvements and/or simplify current calculations
• Build strong working relationships and lead direct reports to foster collaboration and relationships within team and with key stakeholders

AVP, US Experience Analysis

Product Manager

• Focus on implementation activities
• Lead end-to-end implementation initiatives
• Own the playbook for assigned implementations
• Drive on-time delivery by partnering closely with task owners and cross-functional teams
• Provide regular status reporting
• Proactively escalate issues
• Support gap/exception reviews to keep programs moving efficiently
• Coordinate across stakeholders to ensure successful product initiatives
• Align plans, timelines, and readiness criteria to achieve measurable outcomes
• Track and report product alignment and implementation activities
• Ensure deadlines are met while enabling clear, consistent communication to sponsors, advisors, TPAs, participants, and internal teams
• Collaborate with SMEs and training partners

Actuary

• Provide expert input across various product pricing initiatives and projects in US and Canada markets
• Ownership of guaranteed products portfolio and model management activities
• Steward pricing assumptions for Retirement products
• Facilitate collaboration with various pricing partners
• Support underwriting of large opportunities through detailed financial analysis
• Support financial analysis and reporting to senior management
• Assess pricing initiatives' impact on profitability
• Partner with Product, Pricing, Actuarial, Risk, and Capital Management teams
• Support ongoing optimization of business and modelling processes

Retirement Pricing Actuary, Retirement and Wealth Finance

Compliance

• Directly report to the Assistant Manager of Testing
• Lead and actively support compliance testing, monitoring, and quality assurance activities
• Oversee testing deliverables, manage team members, and participate in the execution of testing activities
• Research regulatory requirements, analyze data, prepare concise testing reports, and coordinate testing activities to ensure regulatory and internal compliance requirements are met

Compliance Team Lead

• Oversee testing deliverables, managing team members, and directly participating in the execution of testing activities.
• Support the implementation and execution of the annual compliance testing plan.
• Conduct and oversee compliance testing, monitoring, and quality assurance activities.
• Identify regulatory and control gaps, assess root causes, and provide practical recommendations.
• Lead testing kick-off meetings and coordinate information and data collection from testing subjects.
• Draft clear, accurate, and concise testing reports for management and stakeholders.
• Assist in reviewing testing workpapers, findings, and final reports prior to release.
• Research and monitor relevant regulations and maintain strong working relationships with regulators.

Compliance Team Lead, Testing CoE

• Lead and actively support compliance testing, monitoring, and quality assurance activities
• Oversee testing deliverables and manage team members
• Conduct and oversee compliance testing and monitor regulatory and internal compliance requirements
• Perform testing analysis and develop clear reports for management and stakeholders
• Maintain strong working relationships with regulators and internal stakeholders

Support Engineer

• Support onboarding and underwriting of new cases, including setup of firm/representative compensation and fee structures; ensure timely processing of individual and bulk payments
• Review and validate all documentation for compliance with John Hancock Retirement Plan Services guidelines and applicable federal/state regulations
• Assess agreed pricing against plan specifications; determine if additional client documentation is required due to pricing or representative changes
• Identify compliance issues, recommend resolutions, and escalate to management/internal partners as needed; proactively follow up on incomplete/non-compliant items
• Build and maintain strong relationships with internal and external stakeholders by responding to inquiries (phone/email), providing updates on case submissions, and supporting firm-level activities (mergers, acquisitions, transfers)

Third Party Support Analyst

QA Engineer

• Design, develop, and execute automated test cases and test suites from the ground up
• Analyze test results, document findings, and report defects, progress, and status updates
• Maintain accurate and organized records of testing activities and outcomes
• Collaborate with software developers, product managers, and cross-functional stakeholders early in the development lifecycle to understand requirements and ensure strong test coverage
• Identify potential risks and proactively recommend solutions to improve quality outcomes
• Contribute ideas and initiatives to enhance existing testing processes, tools, and methodologies to improve efficiency and effectiveness
• Develop and maintain test documentation, including test plans, test cases, scripts, and reports
• Provide guidance and knowledge-sharing support to team members to promote collaboration and reduce duplication of effort
• Participate in code reviews and advocate for quality best practices across the team

Quality Engineer

Strategy

• Develop and execute transformative RIM strategies leveraging data, analytics, AI, and automation.
• Lead and manage high-profile, enterprise-wide projects implementing records management solutions and digital capabilities across key repositories and platforms.
• Collaborate with global leaders and stakeholders to drive RIM policy compliance and training initiatives.
• Manage RIM program governance through Steer Committees and Program Working Groups.
• Champion change management efforts and promote RIM initiatives alongside communications teams.
• Analyze and compile metrics and reports to track progress on Global and Segment/Function RIM initiatives.
• Oversee the Global Record Retention Schedule, partnering with Compliance, Legal, Operations and Risk teams.

Strategy Lead, Global Records & Information Management

Financial Planning and Analysis

• Process and communicate moderate to complex client requests for Investment products
• Handle trade reversals/adjustments utilizing multiple administrative systems
• Maintain outlined service levels and quality and productivity standards
• Identify Not-In-Good-Order cases and take necessary actions
• Manage and respond to inquiries from various internal and external stakeholders
• Conduct research and investigation on escalated items
• Provide support for industry specific training and interdepartmental cross training

Investment Operations Analyst

Risk

• Provide risk and control guidance to Retirement Operations business units
• Support the identification, documentation, and monitoring of key risks and controls within the Risk and Control Inventory
• Identify control gaps, recommend practical remediation plans, and ensure controls are appropriately designed, implemented, and tested
• Execute control testing per the testing plan, report results, and support remediation with operations
• Partner with operational teams to design, implement, and monitor controls
• Review, investigate, and manage risk incidents and loss events; ensure timely logging and closure of corrective action plans
• Partner with business leaders to respond to audit findings, track remediation actions, and confirm closure within agreed timelines
• Build strong relationships with business and support partners; prepare and present materials for senior audiences
• Support projects and business changes that impact risk or controls
• Develop and maintain risk metrics and reporting

Care Manager, LTC

Payroll Set-up Specialist

Senior Data Engineer

Data Engineer

AVP, US Experience Analysis

Product Manager

Retirement Pricing Actuary, Retirement and Wealth Finance

Compliance Team Lead

Compliance Team Lead, Testing CoE

Compliance Team Lead

Third Party Support Analyst

Quality Engineer

Strategy Lead, Global Records & Information Management

Investment Operations Analyst

Senior Operational Risk & Control Specialist