Operational Risk & Resilience Oversight Manager

Manulife

Operational Risk & Resilience Oversight Manager at Manulife overseeing risk domains and governance activities. Ensuring operational risks are managed in alignment with risk appetite across multiple businesses and functions.

Posted 7/28/2026full-timeQuezon City • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational risk management, including risk and control assessments, incident analysis, and governance activities. Proficient in evaluating compliance, recommending controls, and conducting thematic reviews to enhance risk management processes.

Highest-signal resume keywords

Operational Risk ManagementRisk And Control AssessmentsIncident AnalysisFinancial Services KnowledgeData Analytics Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ProcessesRisk ControlsRoot Cause AnalysisChange ManagementBusiness ContinuityThird Party RiskDisaster RecoveryCompliance EvaluationThematic ReviewsCorrective Action Plans

Soft Skills

Analytical SkillsCritical ThinkingAttention To DetailInfluencing SkillsCommunication Skills

Tools & Technologies

MS Office ProductsData Analytics Tools

Industry Keywords

Operational Risk DomainsFinancial ServicesInsurance ProductsAuditCompliance

About the role

Key responsibilities & impact

Actively participates in providing effective oversight and challenge over the risk domains (business continuity, third party risk, or change Risk) and governance activities (risk and control assessments (RCSA), incidents and losses, end user computing solutions) performed by business owners.
Evaluate and identify non-compliance with standard requirements and escalate to direct managers timely.
Evaluate and recommend new controls where gaps have been identified.
Review and assess incidents and operational loss events, perform root cause analysis and ensure that management logs them timely and that issues and corrective actions plans (CAPs) are developed and implemented within the given deadlines.
Perform thematic reviews across businesses and/or segments and raise potential enterprise level problem or issue and propose action plans.

Requirements

What you’ll need

Minimum of 3-5 years of experience in operational risk management or a highly related fields such as audit, compliance, etc.
Strong knowledge of operational processes, risks and controls.
Broad knowledge of financial services/insurance business and related products.
Knowledge of operational risk domains - third party risk, business continuity, change management, disaster recovery.
Strong professional skepticism, detail oriented with excellent analytical and critical thinking skills.
Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and make valuable and practical recommendations.
Results oriented with a focus on quality, delivering value, and strong attention to detail.
Ability to balance priorities and meet deadlines.
Solid written and oral communication skills.
Strong influencing skills with the ability to build effective relationships, both within and across divisions.
High proficiency in MS Office Products and data analytics tools is a PLUS.
Self-starter with the ability to work with little guidance.

Benefits

Comp & perks

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.